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Virtual Customer Service Jobs in Addison, IL (NOW HIRING)

First Staff Services

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Customer Service Representative

Rosemont, IL · On-site

$21 - $21.50/hr

We're looking for a motivated Customer Service Rep to provide excellent customer service to our sales reps, customers and internal teams. Monday thru Friday - Hours can be 8:00 AM to 4:30 PM, 8:30 AM ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Addison, IL

Virtual Customer Service information

See Addison, IL salary details

$10

$17

$26

How much do virtual customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual customer service in Addison, IL is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.32 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Addison, IL?

The most popular types of Customer Service jobs in Addison, IL are:

What are popular job titles related to Virtual Customer Service jobs in Addison, IL?

For Virtual Customer Service jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Addison, IL look for?

The top searched job categories for Virtual Customer Service jobs in Addison, IL are:

What cities near Addison, IL are hiring for Virtual Customer Service jobs?

Cities near Addison, IL with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Addison, IL as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $35,398 per year, or $17 per hour.

Customer Service Representative

Sila Services

Northbrook, IL • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Sila Services rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (CSR)
AA Service Co.
Be the friendly voice that keeps our customers comfortable.
At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.
If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
What You'll Do
  • Answer inbound customer calls for residential HVAC, plumbing, and electrical services
  • Schedule service appointments using ServiceTitan
  • Provide exceptional customer service while resolving customer questions and concerns
  • Communicate clearly and professionally with customers, technicians, and office staff
  • Maintain accurate customer records and detailed job notes
  • Prioritize emergency calls and schedule technicians efficiently
  • Promote maintenance memberships and additional services when appropriate
  • Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
  • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
  • Working knowledge of residential HVAC, plumbing, and electrical terminology
  • Experience using ServiceTitan for scheduling, call booking, and customer management
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask and stay organized in a fast-paced environment
  • Ability to remain calm, professional, and empathetic while handling customer concerns
  • Positive attitude and team-first mentality
  • Strong sense of accountability and ownership
  • Dependable attendance and punctuality
  • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
  • $25-$27 per hour based on experience
  • Full-time, year-round position
  • Medical, dental, and vision benefits
  • Paid Time Off and paid holidays
  • 401(k) with company match
  • Ongoing training and career growth opportunities
  • Supportive team environment with opportunities to advance
Why AA Service Co.?
We're more than just a home services company-we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.
Apply today and become part of the AA Service Co. team!
#LPMW1
$25 - $27 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Sila Services employees say

Benefits

Hours and flexibility

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