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Virtual Customer Service Representative Jobs in Addison, IL

U-Haul

Customer Service Representative

Rosemont, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Bunzl

Customer Service Representative

Morton Grove, IL · On-site

$21 - $24/hr

Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETA's and tracking. The expectation of the CSR is to always provide complete resolution on ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Addison, IL

Virtual Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do virtual customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Addison, IL? The most popular types of Customer Service Representative jobs in Addison, IL are:
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What job categories do people searching Virtual Customer Service Representative jobs in Addison, IL look for? The top searched job categories for Virtual Customer Service Representative jobs in Addison, IL are:
What cities near Addison, IL are hiring for Virtual Customer Service Representative jobs? Cities near Addison, IL with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you

Customer Service Representative

Waste Connections

Aurora, IL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

29th of 90 rated recycling and waste

Job description

Job Description
Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self-directed, solutions-oriented, and committed to making a positive difference every day-both in their careers and in the communities we serve.
If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
About the Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Key Responsibilities
  • Handle a high volume of incoming customer calls with professionalism and accuracy.
  • Process customer requests including new service setup, service changes, and service discontinuations.
  • Accept customer payments and assist with billing questions or account updates.
  • Collaborate with internal teams and customers to determine service needs and resolve issues.
  • Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.
  • Manage escalated customer calls.

What We're Looking For
  • 1+ years of high-volume customer service experience
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • A proactive mindset and dedication to customer satisfaction
  • Ability to problem-solve and work in a fast-paced environment
  • Bilingual in Spanish and English is a plus

What You'll Get From Us
  • Competitive Pay: $20.00 per hour
  • 401(k) with company match - invest in your future
  • Comprehensive healthcare benefits including Medical, Dental, and Vision
  • Employee Perks & Programs:
    • Mental Health Employee Assistance Program
    • Emergency Travel Assistance
    • Prepaid Legal Plan
    • Employee Stock Purchase Plan
    • Scholarship opportunities for children
    • Employee Relief Fund for financial emergencies
  • Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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