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Virtual Customer Service Representative Jobs in Addison, IL

Bunzl

Customer Service Representative

Morton Grove, IL · On-site

$21 - $24/hr

Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETA's and tracking. The expectation of the CSR is to always provide complete resolution on ...

World Book

Customer Success Representative

Chicago, IL · On-site

Salary: $20/hour Customer Success Representative* Werelooking for a Customer Success Representative ... Lead virtual onboarding, training, and check-in meetings to drive adoption * Proactively reach out ...

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Virtual Customer Service Representative information

See Addison, IL salary details

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How much do virtual customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What are popular job titles related to Virtual Customer Service Representative jobs in Addison, IL?

For Virtual Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Virtual Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Virtual Customer Service Representative jobs?

Cities near Addison, IL with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you

Customer Service Representative

AlphaGraphics - US715

Chicago, IL • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 25 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks

BENEFITS/PERKS:
  • Competitive base Compensation plus commissions on the revenue
  • Flexible Scheduling 
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development 
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
 
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. 
 
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
 
WHAT WE EXPECT OF YOU:
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
  • Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
  • Knowledge and experience in a printing shop would be preferred
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
 
WHAT YOU BRING TO THE TABLE:
  • Print shop experience preferred but not required
  • Fun person with positive attitude with customers
  • Adobe suite design experience preferred. 
  • Someone who is coachable and has a desire to learn new things everyday
  • Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal proactive communication skills 
  • Strong organizational skills, highly organized on emails and workloads
  • Desire to continuously look for ways to help people going extra mile with our customers and staff
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
 
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.