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Customer Service Rep Iii Jobs in Addison, IL (NOW HIRING)

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Representative III The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving ...

Priwils

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Priwils, Inc

Customer Service Representative III

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor ...

Goldbelt

Customer Service Representative III

Chicago, IL · On-site

$21.64 - $30.29/hr

The Customer Service Representative III serves as a senior-level subject matter expert for the daily customer service call center operations supporting the GSA STR Program. Primary work location is ...

Oak Park

Customer Service Representative III

Oak Park, IL

$15.75 - $21.50/hr

Positions at this level are distinguished from the Customer Service Representative II by possession ... Provide parking and permit information and forms to the public. 3.Assist in the completion ...

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Customer Service Rep Iii information

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How much do customer service rep iii jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service rep iii in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

Is remote customer service representative III a stressful job?

Remote Customer Service Representative III roles can be stressful due to high call volumes, resolving complex customer issues, and meeting performance metrics. However, stress levels vary depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

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Customer Service Rep Iii jobs near you
Infographic showing various Customer Service Rep Iii job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative III

Priwils

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Re-posted 28 days ago

Job description

Customer Service Representative III

The Customer Service Representative III (CSR III) serves as a senior-level subject matter expert within the STR Program. This role is responsible for resolving complex customer and vendor issues, managing escalations, conducting in-depth system research, and supporting leadership in quality control and performance improvement initiatives. The CSR III operates with a high level of independence and plays a critical role in ensuring service excellence and operational efficiency.

Minimum Qualifications
  • Associate's degree preferred; significant relevant experience may be substituted in lieu of formal education
  • 5–7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
  • Advanced proficiency in Microsoft Excel and data analysis
  • Strong analytical skills and problem resolution capabilities
  • Advanced experience researching billing and account issues, preferably within STR-related systems
  • Strong written and verbal communication skills
  • Demonstrated ability to operate independently and adapt to evolving program requirements
Responsibilities
  • Resolve complex customer and vendor inquiries, including escalated issues requiring detailed analysis
  • Perform advanced research on billing discrepancies, account issues, and transaction histories using internal and STR-related systems
  • Serve as a subject matter expert (SME) for STR program processes, policies, and systems
  • Support escalation management by identifying root causes and driving timely resolution
  • Assist leadership with quality assurance, audits, and performance improvement initiatives
  • Provide mentorship and guidance to CSR I and CSR II team members
  • Analyze operational trends and recommend process improvements to enhance service delivery
  • Ensure compliance with program requirements, federal standards, and internal policies
  • Maintain accurate documentation of complex cases, resolutions, and process updates
  • Collaborate with cross-functional teams to address systemic issues and improve overall efficiency

We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or @yahoo.com. We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com

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