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Customer Service Rep Iii Jobs in Addison, IL (NOW HIRING)

U-Haul

Customer Service Representative

Rosemont, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: * Career stability

Ritchie Bros.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

... * 1-3 years of related industry with focus on commercial and special line vehicles. * Professional office work environment * Provide customer service support by applying knowledge of company ...

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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How much do customer service rep iii jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service rep iii in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

Is remote customer service representative III a stressful job?

Remote Customer Service Representative III roles can be stressful due to high call volumes, resolving complex customer issues, and meeting performance metrics. However, stress levels vary depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

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Customer Service Rep Iii jobs near you
Infographic showing various Customer Service Rep Iii job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Ritchie Bros.

Schaumburg, IL • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description


The Customer Service Representative has a high level of customer service skills. Customer Service Representative can operate with minimal supervision and can act as a team lead for office staff in absence of any other branch management present. Customer Service Representative assists with new hire employee training also plays an active role in assisting supervisor with individual projects, reports, and problem resolution.
Responsibilities
  • Provide customer service support by applying knowledge of company products, services, policies, and procedures through phone, email, and direct customer interactions.
  • Coordinate and follow up with all IAA branches to ensure customer service requests are completed accurately and within established timelines.
  • Resolve complex and escalated buyer and customer inquiries, complaints, and requests across all IAA branches.
  • Prepare, analyze, and distribute standard reports, and develop customized reports as needed.
  • Conduct research to support purchasing decisions and resolve complex, multi-faceted issues.
  • Oversee the sale of commercial vehicles, ensuring the bidding and auction processes are conducted ethically and in compliance with company policies.
  • Manage and support the service needs of designated customer groups, ensuring timely and effective resolution.
  • Coordinate vehicle storage and post-sale handling costs for commercial vehicles across IAA branches and remote locations.
  • Monitor buyer payment, vehicle release, and pickup activities to ensure compliance with IAA service level expectations and required timelines.
  • Perform other duties and responsibilities as assigned.

Qualifications
  • 1-3 years of related industry with focus on commercial and special line vehicles.
  • Professional office work environment

About Us
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What Ritchie Bros. Auctioneers employees say

Pay

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Hours and flexibility

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