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Virtual Banking Jobs in Raleigh, NC (NOW HIRING)

Apex Systems

Digital Product Manager

Raleigh, NC · On-site

Familiarity with banking regulations, risk management practices, audit requirements, and payment ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

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Virtual Banking information

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How much do virtual banking jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual banking in Raleigh, NC is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Raleigh, NC?

The most popular types of Banking jobs in Raleigh, NC are:

What are popular job titles related to Virtual Banking jobs in Raleigh, NC?

For Virtual Banking jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Raleigh, NC look for?

The top searched job categories for Virtual Banking jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Virtual Banking jobs?

Cities near Raleigh, NC with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $49,332 per year, or $23.7 per hour.

Systems Engineer III - Automation (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Re-posted yesterday

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 175 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Systems Engineer III role is an individual contributor within the Device Engineering team, part of the Digital Workplace Technology organization which drives the Bank's end user platform. This engineer will be responsible for designing and delivering automation-driven desktop and endpoint management solutions supporting the Bank's 20,000+ technology end users.
This role will have a strong focus on automation of key processes across the Digital Workplace ecosystem, including proactive health checks, system remediation, and reduction of manual operational tasks across endpoint platforms. The Systems Engineer III will collaborate across teams to design and develop processes that can be utilized by the Engineering team as well as handed off to Operational partners to increase efficiency. They will also work closely with managed services partners to assist with automation initiatives.
The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in modern endpoint management and automation-first engineering practices. Strong working knowledge of Microsoft Endpoint Configuration Manager, Intune, Group Policy Management, Windows Operating Systems, and scripting/automation frameworks is required.
The position is remote, however occasional travel to FCB Hub Locations will be required.
Responsibilities & Qualifications
Design and Implementation:
Develop and design automated desktop management solutions, processes, and workflows to improve efficiency, scalability, and reliability. Create and maintain system documentation, automation runbooks, and reusable frameworks.
Automation & Optimization:
Identify opportunities to automate manual processes across endpoint management, including health monitoring, self-healing remediation, provisioning, and compliance enforcement. Build and maintain scripts and tools to streamline operations and improve user experience.
System Maintenance:
Monitor, maintain, and optimize desktop environments and solutions to ensure high availability, performance, security, and compliance. Leverage automation to proactively detect and resolve issues. Collaborate with internal and external partners and transition supportable solutions to operational teams.
Troubleshooting and Support:
Handle escalations, diagnose and resolve complex system and desktop issues. Provide technical support and training to IT Operations and Support personnel, with a focus on enabling automated resolution paths.
Our Technology Stack:
  • Windows 11, MacOS
  • Microsoft Endpoint Manager Configuration Manager (MECM)
  • Microsoft Intune MDM & MAM
  • JAMF cloud
  • Citrix running on ESX, AVS, and Azure Virtual Desktop
  • Lenovo laptops and desktop. Mac hardware
  • CyberArk EPM
  • Absolute Control
  • Nexthink

Responsibilities:
  • DESKTOP COMPUTER OPERATING SYSTEMS - Contributes to the design, build, test, deployment, and automation of desktop operating system standards utilizing desktop management tools, scripting frameworks, and centralized directory policies. Continuously evaluates opportunities to reduce manual intervention through automation.
  • AUTOMATION ENGINEERING - Designs and develops automation solutions for endpoint lifecycle management, including provisioning, patching, compliance, and remediation. Implements proactive health checks and self-healing mechanisms to improve system reliability and end user experience.
  • MULTI-TIER AND CLOUD INFRASTRUCTURE - Contributes to the design, build, test, deployment, and automation of multi-tier on-premise and cloud-based solutions that deliver end user services. Ensures platform resiliency through scalable and automated approaches.
  • CONFIGURATION MANAGEMENT - Contributes to the design and automation of configuration management systems to efficiently distribute operating system upgrades, patches, drivers, and software across a global network.
  • TEAM PLAYER - Acts as a team player supporting peers, department management, and business unit leadership to fulfill operational service levels, department initiatives, and project deliverables. Champions an automation-first culture. Believes in and adopts a "70% agreement, 100% commitment" attitude.
  • DOCUMENTATION - Contributes to high quality documentation including roadmaps, architectural designs, automation frameworks, and project plans. Builds and maintains procedures and runbooks that support a scalable and sustainable enterprise environment.
  • AGILE WORK METHODS - Organizes work and continuous improvement ideas through Agile iterative planning and execution. Identifies opportunities to improve user experience, efficiency, regulatory compliance, and cost savings through automation.
  • CHANGE MANAGEMENT - Learns and follows the bank's change and release management processes, incorporating automation into safe and repeatable release practices.
  • RISK MANAGEMENT - Understands and applies a risk-based approach to work prioritization and delivery. Evaluates automation solutions for risk and compliance impacts and articulates effectively with risk partners and leadership.
  • SUBJECT MATTER EXPERT - Acts as an expert resource for multiple DWT technology stack components, with a strong emphasis on automation capabilities and tooling. Stays abreast of industry trends and emerging automation technologies.
  • TECHNOLOGY SUPPORT - Acts as a Tier 3 support resource and assists lower-level support groups with resolving complex desktop issues. Focuses on eliminating recurring issues through automated solutions rather than manual fixes.

Qualifications:
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
Preferred Qualifications:
Skills/Experience
  • 5+ years working with desktop operating systems management and infrastructure
  • 3+ years performing desktop engineering in the financial industry
  • Strong experience with PowerShell or equivalent scripting for automation
  • Experience building automated workflows, health checks, and remediation solutions
  • 1-3 years in an Agile delivery environment
  • 1-3 years using Jira, Confluence, or Azure DevOps
  • Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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