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Virtual Banker Jobs (NOW HIRING)

JP Morgan Chase

Virtual Banker I - Detroit, MI

Detroit, MI · On-site

$16 - $20/hr

As Virtual Banker I within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined ...

Minnwest Bank

Assistant Universal Banker

Slayton, MN

$16 - $18/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees * This position is for 10-15 hours/week Duties and ...

Minnwest Bank

Assistant Universal Banker

Slayton, MN · On-site

$16 - $18/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees * This position is for 10-15 hours/week Duties and ...

Minnwest Bank

Intermediate Universal Banker

Minnetonka, MN · On-site

$19.60 - $25.20/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees Workplace Environment: * Requires face-to-face ...

Minnwest Bank

Intermediate Universal Banker

New Prague, MN · On-site

$20.77 - $23.36/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees Workplace Environment: * Requires face-to-face ...

Minnwest Bank

Assistant Universal Banker

Waseca, MN

$16 - $18/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees Workplace Environment: * Requires face-to-face ...

Minnwest Bank

Assistant Universal Banker

Luverne, MN · On-site

$16 - $18/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees * This position is for 40 hours /week Workplace ...

Minnwest Bank

Assistant Universal Banker

Wilmot, SD

$16 - $18/hr

Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations * Language stipend available for bilingual employees Workplace Environment: * Requires face-to-face ...

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How much do virtual banker jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for virtual banker in the United States is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.60 per hour, depending on experience, location, and employer.

What is a Virtual Banker job?

A Virtual Banker is a customer service and financial support professional who assists clients with banking needs remotely, typically via phone, chat, or online platforms. They help customers with account inquiries, transactions, loan applications, and technical support, ensuring a seamless digital banking experience. This role requires strong communication skills, financial knowledge, and the ability to resolve customer concerns efficiently. Virtual Bankers play a crucial role in enhancing customer satisfaction and promoting banking products and services.

What are the key skills and qualifications needed to thrive in the Virtual Banker position, and why are they important?

To thrive as a Virtual Banker, you need a strong understanding of banking products, financial regulations, and customer relationship management, ideally supported by relevant education or experience in finance or banking. Proficiency with digital banking platforms, customer management systems (CRMs), and secure communication tools is commonly required. Strong communication, problem-solving abilities, and a focus on customer service help set top candidates apart. These skills and qualifications are essential for building client trust, efficiently handling remote transactions, and ensuring compliance in a virtual banking environment.

What does the typical workday look like for a Virtual Banker, and how do they collaborate with their team?

A Virtual Banker’s workday usually involves conducting client consultations via video calls, phone, or secure messaging platforms, assisting customers with account inquiries, transactions, and financial advice. You will frequently use online banking tools and CRMs to manage client relationships and document interactions. While much of the work is independent, Virtual Bankers regularly collaborate with loan officers, branch managers, and support staff through virtual meetings and shared platforms to resolve complex issues and ensure seamless service. This hybrid approach allows Virtual Bankers to deliver personalized service while remaining connected with their team and the larger financial institution. The role offers dynamic interaction and the satisfaction of helping clients achieve their financial goals from a remote workspace.
More about Virtual Banker jobs
What cities are hiring for Virtual Banker jobs? Cities with the most Virtual Banker job openings:
What are the most commonly searched types of Banker jobs? The most popular types of Banker jobs are:
What states have the most Virtual Banker jobs? States with the most job openings for Virtual Banker jobs include:
What job categories do people searching Virtual Banker jobs look for? The top searched job categories for Virtual Banker jobs are:
Virtual Banker jobs near you
Infographic showing various Virtual Banker job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 55% Full Time, 6% Part Time, 4% Temporary, and 29% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $43,255 per year, or $20.8 per hour.
Virtual Banker I - Detroit, MI

Virtual Banker I - Detroit, MI

JP Morgan Chase

Detroit, MI • On-site

$16 - $20/hr

Full-time

Medical, Retirement

Posted 21 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

47th of 141 rated banks

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood through our commitment to hospitality. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As Virtual Banker I within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients over the phone through inbound calls, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.
Job Responsibilities 
  • Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
  • Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
  • Handle inbound calls to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
  • Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed.
  • Guide clients in utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
  • Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends.
  • Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.
Required Qualifications, Capabilities, and Skills 
  • Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
  • Strong relationship-building skills, showing genuine care and concern during client interactions.
  • Excellent communication skills, with the ability to engage clients clearly and courteously over the phone and via email.
  • Proficiency in quickly and accurately learning products, services, and procedures.
  • Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
  • Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
  • Proven client service experience or comparable experience.
  • High school diploma, GED, or equivalent.
Preferred Qualifications, Capabilities, and Skills 
  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Experience adhering to banking policies, procedures, and regulatory requirements.
  • Experienced in retail banking, financial services, or a consultative customer relationship role in related industries, such as hospitality service industries, with a proven track record of success in deepening client relationships and delivering results, including experience in cultivating relationships with affluent clients.
  • College degree or military equivalent.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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