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Virtual Agent Jobs in Virginia (NOW HIRING)

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.25/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

CREATIVE GLOBAL CONSULTING

ServiceNow Developer

Herndon, VA · On-site

$55.50 - $76.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

Creative Global Consulting

ServiceNow Developer

Reston, VA · On-site

$56.25 - $77.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ...

ECS

ServiceNow Engineer SME

Falls Church, VA · On-site

... and Virtual Agent, aligning all build activities to operational requirements, performance objectives, and mission priorities. • Engineers automated workflows, intake processes, and multi-tier ...

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Virtual Agent information

See Virginia salary details

$591

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of May 28, 2026, the average weekly pay for virtual agent in Virginia is $1,377.37, according to ZipRecruiter salary data. Most workers in this role earn between $1,153.85 and $1,457.69 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the most commonly searched types of Agent jobs in Virginia? The most popular types of Agent jobs in Virginia are:
What are popular job titles related to Virtual Agent jobs in Virginia? For Virtual Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Virginia look for? The top searched job categories for Virtual Agent jobs in Virginia are:
What cities in Virginia are hiring for Virtual Agent jobs? Cities in Virginia with the most Virtual Agent job openings:
Virtual Agent jobs near you

IDV0010 ServiceNow Developer with Security Clearance

Warriors Solutions

Ashburn, VA • On-site

$55.25 - $76/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

ServiceNow Developer w/ Active Top Secret or DHS Clearance Job Type: Hybrid
Job Location: Ashburn, VA Our Client is seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You'll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will also be responsible for developing AI features, leveraging ServiceNow Virtual Agents and Now Assist. YOUR FUTURE DUTIES AND RESPONSIBILITIES * Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
  • Build workflows, dashboards, and integrations with ServiceNow.
  • Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
  • Develop access controls for ServiceNow applications.
  • Design, create and extend data tables.
  • Define database views and GlideRecord queries.
  • Build AI features with ServiceNow Virtual Agents and Now Assist.
  • Participate in user story grooming and refinement; estimate and deliver within Scrum sprints.
  • Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.
QUALIFICATIONS * Must hold an active Top Secret clearance and/or active DHS clearance.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
  • 3 + years of ServiceNow development experience.
  • One of more of the following ServiceNow Micro-Certs: Virtual Agent Implementor, Delivery Accreditation - Now Asist for ITSM, or Delivery Accreditation - AI Agents.
  • Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
  • Experience with Virtual Agent Designer configuring ServiceNow Virtual Agents.
  • Hands-on experience with JavaScript.
  • Proven experience delivering projects using Agile methodologies.
Strong communication skills to interact with technical teams and government stakeholders. NICE TO HAVES CAD (Certified Application Developer - ServiceNow) certification.
  • Familiarity with Section 508, FISMA, and FedRAMP requirements. Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.

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