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Virtual Agent Jobs in Virginia (NOW HIRING)

Stellar Professionals LLC

ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

This role focuses on API integrations, custom application development, ITSM enhancements, Service Portal experience design, and artificial intelligence capabilities (Now Assist, Virtual Agent)

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

CREATIVE GLOBAL CONSULTING

ServiceNow Developer

Herndon, VA · On-site

$55.50 - $76.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

Alrek Business Solutions Inc

ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

Experience with ServiceNow AI technologies such as Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, or AI Search is required Preferred Skills * Additional experience with ITOM, CSM ...

New

FHR

A820-ServiceNow Developer (809838)

Richmond, VA · On-site

$53.50 - $73.50/hr

Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years Other ...

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Virtual Agent information

See Virginia salary details

$591

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 25, 2026, the average weekly pay for virtual agent in Virginia is $1,377.37, according to ZipRecruiter salary data. Most workers in this role earn between $1,153.85 and $1,457.69 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Virginia?

The most popular types of Agent jobs in Virginia are:

What are popular job titles related to Virtual Agent jobs in Virginia?

For Virtual Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Virginia look for?

The top searched job categories for Virtual Agent jobs in Virginia are:

What cities in Virginia are hiring for Virtual Agent jobs?

Cities in Virginia with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $71,623 per year, or $34.4 per hour.

ServiceNow Developer

Richmond, VA • On-site

Stellar Professionals LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Stellar Professionals LLCexternal

$53.50 - $73.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking an experienced ServiceNow Developer to design, build, and optimize enterprise solutions across the ServiceNow platform for the State Corporation Commission (SCC). This role focuses on API integrations, custom application development, ITSM enhancements, Service Portal experience design, and artificial intelligence capabilities (Now Assist, Virtual Agent).

  • Location: Richmond, VA 23218 (Local Richmond candidates preferred)
  • Work Arrangement: Hybrid (Onsite 3 days/week)
  • Role Type: Contract (12-Month Estimated Duration)
  • Interview: Web Cam Interview Only

Key Responsibilities

  • Platform Development & Scripting: Design, build, and maintain custom ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
  • Secure Integrations: Develop REST/SOAP APIs, webhooks, and IntegrationHub connectors utilizing OAuth 2.0, MID Servers, and JSON/XML data formats.
  • ITSM & Service Portal: Configure and extend ITSM modules (Incident, Problem, Change, Request, CMDB) and craft intuitive interfaces on Employee Center, Service Portal, and configurable workspaces.
  • Platform Security & AI Capabilities: Implement Access Control Lists (ACLs), automated testing, and release management; evaluate and implement ServiceNow AI solutions (Now Assist, Predictive Intelligence, AI Search, Virtual Agent).
  • Governance & Delivery: Collaborate with cross-functional teams in an Agile environment to translate business needs into technical designs, write unit tests, and support system upgrades.

Required Skills & Qualifications

  • Platform Engineering: 4+ years of hands-on ServiceNow development, platform architecture, and custom configuration.
  • Scripting & APIs: 3+ years in JavaScript (client-side and server-side) and 2+ years designing secure API integrations (REST, SOAP, OAuth 2.0, JSON, XML).
  • ITSM, Workflows & CMDB: 2+ years managing ITSM processes, CMDB reference relationships, Flow Designer, Service Catalog, and IntegrationHub.
  • Portal & UX Design: 2+ years designing accessible solutions on Employee Center, Service Portal, and UI Builder workspaces.
  • ServiceNow AI & Automation: 2+ years of experience with ServiceNow AI solutions (Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, or AI Search).
  • Certifications & Delivery: 2+ years applying automated testing, source control, and release management; certifications such as CSA, CAD, CIS-ITSM, or ITIL.

Preferred Qualifications

  • Exposure to other ServiceNow modules (ITOM, CSM, HRSD, IRM/GRC, App Engine).
  • Experience with DevOps practices and automated deployment pipelines in an Agile environment.
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About Stellar Professionals

Sourced by ZipRecruiter

Welcome to Stellar Professionals, an Information-Technology Consulting & Staffing Firm that helps businesses like yours achieve unique goals. Stellar Professionals was founded with a single mission: to be the most successful, creative, and ground-breaking consulting agency in Staffing Industry. We approach each of our clients with fresh eyes to develop customized, unique strategies. Our expert professionals will partner with your business to deliver tailor-made practical solutions to assist you with Direct Client Acquisitions in the Public & Commercial Sector through winning proposals and business development means. Also, we assist you in serving your clients with quality resources, fast. Since 2005, we’ve supported numerous clients - and we’re confident we’re the right Information-Technology Consulting Firm for you.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Lewes, DE, US

Year founded

2019

Social media

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