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Virtual Agent Jobs in Virginia (NOW HIRING)

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

  • Medical

  • Retirement

  • PTO

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

  • Medical

  • Retirement

  • PTO

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

CREATIVE GLOBAL CONSULTING

ServiceNow Developer

Herndon, VA · On-site

$55.50 - $76.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

ProSidian Consulting

ServiceNow Solutions Architect

Alexandria, VA · Hybrid

$57.75 - $79.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ...

ProSidian Consulting

ServiceNow Developer (HRSD/ITSM)

Alexandria, VA · On-site +1

$57.75 - $79.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ...

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Virtual Agent information

See Virginia salary details

$591

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 16, 2026, the average weekly pay for virtual agent in Virginia is $1,377.37, according to ZipRecruiter salary data. Most workers in this role earn between $1,153.85 and $1,457.69 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Virginia?

The most popular types of Agent jobs in Virginia are:

What are popular job titles related to Virtual Agent jobs in Virginia?

For Virtual Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Virginia look for?

The top searched job categories for Virtual Agent jobs in Virginia are:

What cities in Virginia are hiring for Virtual Agent jobs?

Cities in Virginia with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,623 per year, or $34.4 per hour.

Senior ServiceNow Lead/Solution Architect

Titan Technologies

Reston, VA • On-site

Full-time

Re-posted yesterday

Job description

Titan Technologies is seeking a Senior ServiceNow Lead / Solution Architect to lead the design, implementation, and continuous improvement of ServiceNow solutions for government and commercial clients. This role will serve as the senior technical authority across ServiceNow engagements, translating business needs into scalable platform solutions, guiding development teams, supporting solution strategy, and ensuring implementations align with best practices, security requirements, and customer mission objectives.
The ideal candidate has deep hands-on experience with ServiceNow platform architecture, ITSM, CSM, CMDB, integrations, workflow automation, and enterprise service delivery. This role requires both technical leadership and client-facing consulting skills, including the ability to lead workshops, develop solution designs, advise stakeholders, and mentor administrators, developers, and business analysts.
Duties and Responsibilities:Solution Architecture and Technical Leadership
  • Lead the architecture, design, and implementation of ServiceNow solutions across ITSM, CSM, CMDB, Asset Management, Knowledge Management, Service Portal, Virtual Agent, Performance Analytics, and related modules.
  • Translate customer requirements into scalable ServiceNow designs, including data models, workflows, integrations, user experiences, reporting, security roles, and platform governance.
  • Serve as the senior technical advisor for ServiceNow projects, ensuring solutions follow platform best practices and avoid unnecessary customization.
  • Develop solution design documents, technical architecture diagrams, integration designs, data models, workflow designs, and implementation roadmaps.
  • Guide platform decisions related to configuration versus customization, application scope, domain separation, access controls, data retention, and upgradeability.

Client Engagement and Requirements
  • Lead discovery sessions, requirements workshops, process design sessions, and stakeholder reviews with business and technical teams.
  • Work with customers to understand current-state processes, identify gaps, recommend future-state workflows, and define measurable business outcomes.
  • Advise clients on ServiceNow roadmap planning, module selection, implementation sequencing, process maturity, automation opportunities, and governance.
  • Communicate complex technical concepts clearly to executives, program managers, product owners, and non-technical stakeholders.

Implementation and Delivery
  • Provide hands-on support for ServiceNow configuration, development, troubleshooting, testing, and deployment as needed.
  • Lead or support Agile delivery activities, including backlog refinement, sprint planning, story estimation, solution reviews, demos, and release planning.
  • Oversee development quality, including code reviews, configuration reviews, peer reviews, testing standards, and deployment readiness.
  • Ensure delivery teams maintain traceability from requirements to design, development, testing, and customer acceptance.
  • Support production deployments, post-implementation stabilization, defect resolution, and continuous improvement.

Integrations and Automation
  • Design and oversee integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, import sets, ETL patterns, web services, and scripted integrations.
  • Support workflow automation, orchestration, self-service, catalog automation, virtual agent design, and AI-enabled service management capabilities.
  • Evaluate opportunities to use Now Assist, Virtual Agent, Predictive Intelligence, Performance Analytics, and other platform capabilities to improve service quality and reduce manual effort.

CMDB, Data, and Reporting
  • Lead CMDB and CSDM design efforts, including service modeling, CI classes, discovery patterns, relationship mapping, data quality, ownership, and governance.
  • Support asset, configuration, service, and operational reporting using ServiceNow dashboards, reports, Performance Analytics, and external reporting integrations.
  • Establish data quality controls, reconciliation rules, lifecycle processes, and audit mechanisms for CMDB and operational data.

Security, Compliance, and Governance
  • Ensure ServiceNow solutions align with applicable security, privacy, accessibility, and compliance requirements, including federal requirements where applicable.
  • Design role-based access controls, groups, permissions, data segregation models, audit controls, and secure integration patterns.
  • Support platform governance, change management, release management, update set/source control practices, upgrade planning, and technical debt reduction.

Team Leadership
  • Mentor ServiceNow developers, administrators, business analysts, testers, and junior architects.
  • Provide technical direction to project teams and help resolve complex design, configuration, integration, and performance issues.
  • Support proposal development, solution estimation, staffing plans, technical writing, oral presentations, and customer demonstrations.

You MUST have:
  • 8+ years of IT experience, including 5+ years of hands-on ServiceNow implementation or platform experience.
  • 3+ years serving as a ServiceNow technical lead, solution architect, platform architect, or senior implementation consultant.
  • Experience implementing or leading ServiceNow ITSM and at least two additional modules such as CSM, CMDB, ITOM, HAM/SAM, SPM, HRSD, SecOps, Service Portal, Virtual Agent, or Performance Analytics.
  • At least one Certified Implementation Specialist (CIS) certification
  • Strong understanding of ServiceNow platform architecture, data model, tables, workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, catalog items, notifications, and reporting.
  • Experience designing and implementing integrations using REST APIs, SOAP, MID Servers, IntegrationHub, import sets, transform maps, and scheduled data imports.
  • Experience with Agile delivery, user stories, acceptance criteria, testing, release planning, and stakeholder demonstrations.
  • Ability to lead requirements workshops, document solution designs, and communicate effectively with both technical and executive audiences.
  • Strong problem-solving skills and ability to operate independently in a client-facing environment.

It's GREAT if you also have:
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified Implementation Specialist in one or more areas, such as ITSM, CSM, ITOM, HAM, SAM, SPM, HRSD, or SecOps.
  • ServiceNow Certified Technical Architect or Certified Master Architect preferred.
  • Experience supporting federal, state, local, education, defense, or highly regulated environments.
  • Experience with Domain-separated instances.
  • Experience with CSDM, CMDB health, Discovery, Service Mapping, Event Management, or ITOM Visibility.
  • Experience with ServiceNow CSM, customer portals, case management, knowledge management, omnichannel support, and contact center integrations.
  • Experience with Now Assist, Virtual Agent, Predictive Intelligence, AI Search, or workflow automation using AI-enabled capabilities.
  • Experience with FedRAMP, CJIS, NIST 800-53, CMMC, Section 508, ITIL, ISO 20000, ISO 27001, or similar compliance frameworks.
  • Experience supporting proposals, solution pricing, technical volumes, oral presentations, and capture activities.
  • ITIL Foundation certification preferred.

Education:
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field; additional relevant experience may be considered in lieu of degree.

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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