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Virtual Agent Jobs in Virginia (NOW HIRING)

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

CREATIVE GLOBAL CONSULTING

ServiceNow Developer

Herndon, VA · On-site

$55.50 - $76.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

ECS

ServiceNow Engineer SME

Falls Church, VA · On-site

... and Virtual Agent, aligning all build activities to operational requirements, performance objectives, and mission priorities. • Engineers automated workflows, intake processes, and multi-tier ...

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ...

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Virtual Agent information

See Virginia salary details

$591

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jun 26, 2026, the average weekly pay for virtual agent in Virginia is $1,377.37, according to ZipRecruiter salary data. Most workers in this role earn between $1,153.85 and $1,457.69 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Virginia? The most popular types of Agent jobs in Virginia are:
What are popular job titles related to Virtual Agent jobs in Virginia? For Virtual Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Virginia look for? The top searched job categories for Virtual Agent jobs in Virginia are:
What cities in Virginia are hiring for Virtual Agent jobs? Cities in Virginia with the most Virtual Agent job openings:
Virtual Agent jobs near you
ServiceNow HRSD / Employee Center Technical Architect

ServiceNow HRSD / Employee Center Technical Architect

APN Consulting Inc

Dillwyn, VA • On-site

Other

Posted 3 days ago

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

ServiceNow HRSD / Employee Center Technical Architect

Contract

Remote- Preferred EST candidate

Job Description

  • · ServiceNow HRSD & Employee Center architecture expertise
  • · Integration design (API-led, real-time orchestration)
  • · Enterprise architecture, performance, scalability
  • · Strong knowledge of HR systems (SuccessFactors preferred)

Key Deliverables

  • · End-to-end solution architecture & design blueprint
  • · Integration architecture across enterprise systems
  • · Technical standards, patterns, and governance
  • · Design reviews and approvals for all build components
  • · Guidance on complex capabilities (task aggregation, VA, workflows

Scope:

  • · Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur
  • · Enable Enterprise Integrations (real-time / near real-time)
  • · Implement HR Workflow Automation
  • · Configure Virtual Agent + Teams integration
  • · Enhance Employee Center UX & navigation
  • · Support SIT, UAT, regression testing, and defect resolution
  • · Participating in Agile delivery (sprints, workshops, design sessions)
  • · Support cutover, go-live, and knowledge transfer

Scope of work

  • · Define architecture, integration strategy, enforce standards, guide design decisions, ensure scalability & performance

Scope:

  • · Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur
  • · Enable Enterprise Integrations (real-time / near real-time)
  • · Implement HR Workflow Automation
  • · Configure Virtual Agent + Teams integration
  • · Enhance Employee Center UX & navigation
  • · Support SIT, UAT, regression testing, and defect resolution
  • · Participating in Agile delivery (sprints, workshops, design sessions)
  • · Support cutover, go-live, and knowledge transfer

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
APN Consulting logo

About APN Consulting

Sourced by ZipRecruiter

APN Consulting is a professional services organization centered in the workforce solutions arena, situated in Monmouth Junction, NJ, United States. The company, established in 2002, operates in the Information Technology and Staffing and Recruiting industry, offering services that range from staff augmentation to end-to-end project engagements and direct placement services to suit clients' varying needs. Their mission is to help their clients succeed by providing them with solutions that solve their most complex business and technology challenges. Over the years, APN Consulting has built a reputation for integrity, quality, business understanding, and building lasting relationships with their clients and partners, creating an impressive track record in delivering successful solutions.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Monmouth Junction, NJ, US

Year founded

2002

Social media

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