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How much do verizon wireless customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for verizon wireless customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Verizon Wireless Customer Service Representative?

A Verizon Wireless Customer Service Representative assists customers with billing inquiries, technical support, account management, and product or service questions. They provide solutions to customer concerns, troubleshoot issues, and ensure a positive customer experience. Representatives may also assist with sales, upgrades, and plan changes. Strong communication skills and problem-solving abilities are essential for this role.

What are the typical daily responsibilities of a Verizon Wireless Customer Service Representative?

As a Verizon Wireless Customer Service Representative, your daily responsibilities include answering customer inquiries about billing, service plans, and technical issues via phone, chat, or in-person interactions. You’ll troubleshoot problems, process orders or upgrades, and document all interactions in internal systems. Representatives often collaborate with technical support teams or sales staff to ensure customer needs are fully addressed. You may also be expected to upsell new products or services when appropriate, making each day varied and engaging. Mastering these tasks helps you build strong customer relationships and ensures overall team success.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service Representative?

To thrive as a Verizon Wireless Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and point-of-sale tools is typically required. Patience, active listening, and a positive attitude help you excel when engaging with customers and resolving concerns. These skills and qualities are crucial for delivering positive customer experiences, maintaining satisfaction, and supporting company retention goals.

Does Verizon Wireless Customer Service Representative let you work from home?

Verizon Wireless Customer Service Representatives can often work from home, especially for remote customer support roles, which may require specific technical skills and a reliable internet connection. Availability of remote work depends on the company's policies and the specific position, with some roles offering flexible or full-time remote options.

Is Verizon Wireless Customer Service Representative customer service a remote job?

Verizon Wireless Customer Service Representative positions are often available as remote jobs, allowing employees to work from home. These roles typically require a reliable internet connection, a quiet workspace, and training on company-specific systems. Remote customer service jobs are common in the industry to provide flexible support options for customers.
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Verizon Wireless Customer Service Representative jobs near you
Infographic showing various Verizon Wireless Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Wireless Small Business Account Manager

Your Wireless Inc. - Verizon Wireless Authorized Retailer

Americus, GA • On-site

$90 - $120/hr

Other

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Position: Verizon Wireless Small Business Account Manager

Location: Americus, GA

Job Id: 1031-Americus

# of Openings: 1

Verizon Wireless Small Business Account Manager
Your Wireless – Verizon Wireless Premium Retailer
Compensation: $100,000.00+ including base pay plus sales bonuses and incentives, plus
amazing employee benefits and perks.

Locations to support in Georgia
  • Americus
  • Macon
  • Dublin
  • Vidalia
  • Milledgeville

Whether you're early in your career or a seasoned sales professional, join today and earn a
competitive lucrative salary, which includes base pay and target individual-based
commission. Planning to go above and beyond? Our commission program allows unlimited
opportunity which could allow top earners to exceed compensation plans and compete for
various sales incentives.

As a Verizon Wireless Small Business Account Manager. for Your Wireless, you will enjoy

  • Strong base-pay, lucrative bonus program based on the overall performance of KIPs and sales volume of your locations.
  • Flexible Work Schedule.
  • 401k savings program.
  • Great Healthcare program.
  • Personal Time Off. Year 1 is 5 paid days off per year. Year 2 is 10 paid days off per year. Year 4 and beyond, 15 paid days off per year.
  • Employee discounts on Verizon Wireless service.
  • Employee discounts on devices and accessories.
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.
Key Responsibilities
  • Introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs. You will interact with our small and medium business customers in the retail store, digitally, and through outbound prospecting.
  • Demonstrate the value of our products and services by introducing end to end technology solutions to energize their businesses.
  • Driving small business results, you'll generate new business through prospecting, networking, and working leads and referrals.
  • Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.
  • Growing your customer base by acquiring and retaining accounts in the small business segment.
  • Utilizing solutions-based selling techniques to solve business problems for your customers.
  • Outbound sales prospecting and customer visits.
  • Servicing the needs of the existing customer base.
  • Using sales enablement systems and tools to track, forecast, manage your pipeline and book of business.
Skills & Experience
  • 3+ years of experience in a similar role in a retail environment, preferably with Verizon Wireless or other wireless business where you managed a team of people for performance.
  • 1 year or more of outside sales experience.
  • 3+ years of experience in a retail sales environment.
  • Proven ability to lead, coach and inspire the employees and people around you.
  • Highschool Diploma or equivalent required, bachelor's degree preferred.
  • Spanish Bilingual is a plus.
  • Ability to understand, explain, and breakdown behaviors to drive key performance metrics.
  • Highly proficient with technology including cellular devices, computers, point of sale systems, Microsoft office suite.
  • Proof of achievement in prior sales roles and leadership roles is required.
  • Enthusiasm for retail, wireless technology and products, and customer service.
  • Ability to travel to our various locations in your assigned district as our business needs dictate.
  • Be self-motivated and goal oriented.
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.
  • Must be 18 years of age or older and able to provide proof of work eligibility in the US.

About Your Wireless
Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of "Be really, really nice, know your $#%@, and always find a way," guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things.

Your Wireless Inc. is an Equal Opportunity Employer and does not discriminate in employment
based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy,
childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic
information, sexual orientation, gender identity or expression, citizenship status, military/veteran
status, and any other characteristic under applicable federal, state, or local law.

Your Wireless Inc. - Verizon Wireless Authorized Retailer
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