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How much do verizon wireless customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for verizon wireless customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Customer Service Representative?

To thrive as a Verizon Wireless Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and point-of-sale tools is typically required. Patience, active listening, and a positive attitude help you excel when engaging with customers and resolving concerns. These skills and qualities are crucial for delivering positive customer experiences, maintaining satisfaction, and supporting company retention goals.

What are the typical daily responsibilities of a Verizon Wireless Customer Service Representative?

As a Verizon Wireless Customer Service Representative, your daily responsibilities include answering customer inquiries about billing, service plans, and technical issues via phone, chat, or in-person interactions. You’ll troubleshoot problems, process orders or upgrades, and document all interactions in internal systems. Representatives often collaborate with technical support teams or sales staff to ensure customer needs are fully addressed. You may also be expected to upsell new products or services when appropriate, making each day varied and engaging. Mastering these tasks helps you build strong customer relationships and ensures overall team success.

Does Verizon Wireless Customer Service Representative let you work from home?

Verizon Wireless Customer Service Representatives can sometimes work from home, depending on the company's policies and the specific role. Remote work options are often available for customer service positions that utilize phone, chat, or email support tools, and require familiarity with company systems and good communication skills.

What is a Verizon Wireless Customer Service Representative?

A Verizon Wireless Customer Service Representative assists customers with billing inquiries, technical support, account management, and product or service questions. They provide solutions to customer concerns, troubleshoot issues, and ensure a positive customer experience. Representatives may also assist with sales, upgrades, and plan changes. Strong communication skills and problem-solving abilities are essential for this role.

Is Verizon Wireless Customer Service Representative customer service a remote job?

Verizon Wireless Customer Service Representative positions are often available as remote jobs, allowing employees to work from home. These roles typically require a reliable internet connection, a quiet workspace, and training on company-specific systems. Remote customer service jobs are common in the industry to provide flexible support options for customers.
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Verizon Wireless Customer Service Representative jobs near you
Infographic showing various Verizon Wireless Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Wireless Sales Consultant

Round Room

Romeoville, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

TCC, Verizon Authorized Retailer, Sales Consultant
Benefits
  • $40-$60,000/ year including uncapped commission (pays out at 17.5%)
  • Career Development
  • Paid Time Off
  • Medical, Dental, Vision
  • 401K with Company Match
  • Profit Sharing
  • Long-Term and Short-Term Disability
  • Employee Assistance Program
  • Paid Community Time
  • Employee Referral Program
  • Rewards and Recognition

Job Description
TCC is more than a Verizon Wireless Retailer...We are Agent of the Year for 2019, Top Workplace in Indiana for 2020, Glassdoor's Best place to work, Top USA Workplace AND National Sales Team of the year ALL in 2021!
We are looking for someone who is dependable, responsible, has reliable transportation, is passionate about mobile technology, and who can build long-term repeat relationships with customers through personal integrity, sales, and product expertise. If you are looking for an opportunity to make more than just an hourly pay, then this is the job for you.
Candidates must be responsible for educating customers on a family of products, meeting daily sales goals, and achieving best in class customer service in a retail location.
Qualifications
  • Passionate customer advocate with the desire to assist, advise and educate our customers on wireless products and services.
  • Drive sales and customer satisfaction.
  • Passion for community involvement.
  • Drive to learn wireless industry and multitude of products.
  • Excellent communication skills.
  • Excitement to work in a wireless customer service industry.
  • Able to perform operational procedures including store opening and closing responsibilities.
  • Ambitious, self-driven individuals who are motivated by the pursuit of wireless retail sales milestone goals.
  • Effective at balancing customer experience and performance goals.
  • Able to stand for extended periods of time.
  • At least 18 years of age and a high school diploma
  • Ability to work guaranteed full-time hours
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Reliable transportation
  • Legally authorized to work in the U.S.

COVID-19 Precautions:
  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, and cleaning procedures in place
#SE5
APPLY NOW!
Equal Employment Opportunity
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

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