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Verizon Wireless Call Center Jobs (NOW HIRING)

WICom Inc.

Wireless Sales Consultant

Washington, DC · On-site

$45K - $85K/yr

Training & development Wireless Zone - A Verizon Premium Retailer, currently has an opening for a ... Following up on customer inquiries and promoting services through warm call leads. * Ensuring the ...

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Verizon Wireless Call Center information

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How much do verizon wireless call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for verizon wireless call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center Representative, and why are they important?

To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.

What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?

AspectVerizon Wireless Call CenterVerizon Wireless Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound and outbound callsCall center setting, inbound customer inquiries
Employer & IndustryVerizon Wireless, telecommunicationsVerizon Wireless, telecommunications

The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.

What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?

Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.

Is it hard to get hired at Verizon Wireless?

Getting hired at Verizon Wireless Call Center can be competitive, as the company often looks for candidates with strong communication skills, customer service experience, and the ability to work in a fast-paced environment. The hiring process typically involves multiple interview stages and assessments, but candidates with relevant experience and a good fit for the role have a fair chance of being selected.

How much do Verizon Wireless employees make?

Verizon Wireless call center employees typically earn an average hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $45,000 depending on experience and location. Overtime, bonuses, and benefits may also be part of the compensation package. Customer service skills and familiarity with CRM tools are often valued in this role.

Can I work for Verizon from home?

Verizon Wireless call center positions can often be performed remotely, especially for customer service roles, depending on company needs and current policies. These remote jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment. Availability of work-from-home options may vary based on the role and location, so it is advisable to check the specific job listing for remote work eligibility.

What does a Verizon Wireless Call Center representative do?

A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and may involve overseeing multiple teams or departments.
More about Verizon Wireless Call Center jobs
What cities are hiring for Verizon Wireless Call Center jobs? Cities with the most Verizon Wireless Call Center job openings:
What are the most commonly searched types of Verizon Wireless Call Center jobs? The most popular types of Verizon Wireless Call Center jobs are:
What states have the most Verizon Wireless Call Center jobs? States with the most job openings for Verizon Wireless Call Center jobs include:
What job categories do people searching Verizon Wireless Call Center jobs look for? The top searched job categories for Verizon Wireless Call Center jobs are:
Verizon Wireless Call Center jobs near you
Infographic showing various Verizon Wireless Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Wireless Sales Consultant

WICom Inc.

Washington, DC • On-site

$45K - $85K/yr

Full-time

Posted 10 days ago

Job description

Benefits:
  • Employee discounts
  • Competitive salary
  • Flexible schedule
  • Training & development

Wireless Zone - A Verizon Premium Retailer, currently has an opening for a full-time Wireless Sales Consultant. The ideal candidate will be motivated, outgoing, personable and able to confidently make phone calls while taking full ownership of their success.
Job Responsibilities:
As a Wireless Sales Consultant, you will interact with customers in store and over the phone to assess their wireless needs and offer tailored solutions from our wide range of Verizon Wireless products and home internet services. This role is focused on driving sales, not simply fulfilling orders. You will apply effective sales techniques to prospect, qualify, and close deals, while cultivating strong customer relationships through both in-person interactions and follow-up calls.
As a Wireless Sales Consultant, your key responsibilities will include:
  • Engaging with customers to assess their wireless service needs and recommend suitable Verizon Wireless products and home services.
  • Consistently meeting or surpassing performance targets and minimum sales quotas.
  • Identifying opportunities to upsell additional products and cross-sell services to new and existing customers, maximizing sales potential.
  • Addressing customer service concerns promptly and professionally.
  • Building and nurturing long-term relationships with customers.
  • Managing register transactions, including daily cash-in and cash-out processes.
  • Following up on customer inquiries and promoting services through warm call leads.
  • Ensuring the store remains clean, organized, and visually appealing.
Job Requirements:
As a Wireless Sales Consultant, you will need to be self-driven, energetic, and highly motivated to achieve sales success while delivering exceptional customer experiences. A positive, enthusiastic attitude and a strong willingness to learn about our diverse range of Verizon Wireless products are essential. Excellent verbal and written communication skills, along with the ability to build rapport quickly and establish trust with customers are also key to excelling in this role.
Specific qualifications for the position include:
  • Excellent customer service skills
  • Customer Service calls
  • Basic computer skills
  • Competitive mindset
  • Strong team player
  • Adaptable and flexible
  • Experience in a commission- or performance-based setting is a plus
  • Preferred: 1+ years of direct customer-facing sales experience; wireless industry experience is a bonus
Compensation:

  • Total Compensation: $60,000-$85,000/year (Hourly + Commission)