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Verizon Tech Coach information

What are the key skills and qualifications needed to thrive in the Verizon Tech Coach position, and why are they important?

To thrive as a Verizon Tech Coach, you need excellent troubleshooting skills, a comprehensive understanding of mobile devices and wireless technology, and, often, prior experience in technical support or customer service. Familiarity with Verizon's proprietary systems, device diagnostic tools, and knowledge of both Android and iOS platforms is typically required. Outstanding interpersonal skills, patience, and the ability to clearly explain complex concepts help differentiate top performers in this role. These capabilities are crucial for providing effective support, building customer trust, and ensuring high satisfaction in a fast-paced retail or support environment.

What are the primary responsibilities of a Verizon Tech Coach during a typical workday?

As a Verizon Tech Coach, your day-to-day duties center around assisting customers with troubleshooting device issues, educating them on device features, and providing personalized technology recommendations. You will interact both in-person and through digital channels, collaborate with store teams to ensure seamless customer service, and help resolve escalated technical concerns. Additionally, you may conduct device workshops or training sessions for both customers and team members. This dynamic role provides the opportunity to expand your technical knowledge while serving as a key resource for those seeking support with their wireless products.

What does a Verizon Tech Coach do?

A Verizon Tech Coach provides technical support and training to customers and employees, helping them troubleshoot devices, services, and network issues. They often use diagnostic tools, have strong communication skills, and may hold certifications related to Verizon products or technology support. The role typically involves working in a retail or call center environment and may require knowledge of wireless and internet services.

What is a Verizon Tech Coach?

A Verizon Tech Coach assists customers with troubleshooting, setup, and technical support for their devices and services. They provide personalized guidance on using smartphones, tablets, and other technology. Tech Coaches help customers maximize their devices' features, solve common issues, and ensure a smooth user experience.

More about Verizon Tech Coach jobs
What cities are hiring for Verizon Tech Coach jobs? Cities with the most Verizon Tech Coach job openings:
What are the most commonly searched types of Verizon Tech Coach jobs? The most popular types of Verizon Tech Coach jobs are:
What states have the most Verizon Tech Coach jobs? States with the most job openings for Verizon Tech Coach jobs include:
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Verizon Tech Coach jobs near you
Infographic showing various Verizon Tech Coach job openings in the United States as of August 2026, with employment types broken down into 7% As Needed, and 93% Full Time. Highlights an 100% In-person job distribution.

Wireless Retail Store Manager

Your Wireless Inc. - Verizon Wireless Authorized Retailer

Lakeway, TX

$100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Verizon Wireless Retail Store Manager
Your Wireless – Verizon Wireless Premium Retailer
Location: Lakeway, TX
Compensation: Up to $31.00 per hour or more including base hourly rate, commissions, and incentives plus amazing employee benefits and perks.
Full Time
Your Wireless, a Verizon Wireless Premium Retailer, is set to grow in 2026! We are hiring experienced retail managers to lead our Retail Sales Teams in Connecticut, Louisiana, Maryland, New Jersey, New York, Pennsylvania, Texas, and Virginia.
As a Your Wireless, Verizon Wireless Retail Store Manager, your role is Lead, Coach, and Inspire your team of Verizon Wireless Retail Sales Associates. The ideal candidate will have significant experience developing employees, has a track record of hitting sales and profit goals, and understands and can execute operational tasks at a retail center.
At Your Wireless, we understand high performing people deserve great pay and benefits. We have an incredible list of benefits for team members and our Verizon Wireless Store Managers are compensated based on location performance and personal sales.
As a Verizon Wireless Retail Store Manager for Your Wireless, you will enjoy some great perks:
  • Strong base-pay, lucrative commission program for personal sales and an unprecedented commission program based on the overall performance of KIPs and sales volume of your location. Our top Store Managers make over $100,000 per year with this program!
  • Flexible Work Schedule.
  • 401k savings program.
  • Great Healthcare program.
  • Personal Time Off. Year 1 is 5 paid days off per year. Year 2 is 10 paid days off per year. Year 4 and beyond, 15 paid days off per year.
  • Employee discounts on Verizon Wireless service.
  • Employee discounts on devices and accessories.
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.
As a Verizon Wireless Retail Store Manager for Your Wireless, you will be:
  • Building a positive, customer and goal-oriented environment.
  • Interview, hire, schedule, and supervise a team of Verizon Wireless Sales Associates.
  • Meet or exceed both your personal and team key performance indicators and volume goals each month
  • Coach your team members every day so they can provide an exceptional customer experience.
  • Develop your team members skills so they can be move up the career ladder at Your Wireless.
  • Ensure your assigned location is operating under the specific guidelines of both Verizon Wireless and Your Wireless.
  • Ensure all promotional role outs, inventory procedures or other duties and tasks assigned by Your Wireless leadership is executed timely and correctly.
  • Set an example of personal and professional conduct for employees and others.
At Your Wireless, we require our Verizon Wireless Retail Store Managers have the following skills and experience:
  • 2+ years of experience in a similar role in a retail environment, preferably with Verizon Wireless or other Wireless business.
  • Highschool Diploma or equivalent is preferred.
  • Proof of achievement in prior sales roles and leadership roles is required.
  • Ability to lead, coach and inspire your team members.
  • Enthusiasm for retail, wireless technology and products, and customer service.
  • Ability to travel to our various locations in your assigned district as our business needs dictate.
  • Strong communication and interpersonal skills.
  • Be self-motivated and goal oriented.
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.
  • Must be 18 years of age or older and able to provide proof of work eligibility in the US.
About Your Wireless
Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things.
To learn more about Your Wireless visit www.YourWirelessInc.com
Your Wireless Inc. is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

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