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Verizon Tech Coach information

What are the key skills and qualifications needed to thrive in the Verizon Tech Coach position, and why are they important?

To thrive as a Verizon Tech Coach, you need excellent troubleshooting skills, a comprehensive understanding of mobile devices and wireless technology, and, often, prior experience in technical support or customer service. Familiarity with Verizon's proprietary systems, device diagnostic tools, and knowledge of both Android and iOS platforms is typically required. Outstanding interpersonal skills, patience, and the ability to clearly explain complex concepts help differentiate top performers in this role. These capabilities are crucial for providing effective support, building customer trust, and ensuring high satisfaction in a fast-paced retail or support environment.

What are the primary responsibilities of a Verizon Tech Coach during a typical workday?

As a Verizon Tech Coach, your day-to-day duties center around assisting customers with troubleshooting device issues, educating them on device features, and providing personalized technology recommendations. You will interact both in-person and through digital channels, collaborate with store teams to ensure seamless customer service, and help resolve escalated technical concerns. Additionally, you may conduct device workshops or training sessions for both customers and team members. This dynamic role provides the opportunity to expand your technical knowledge while serving as a key resource for those seeking support with their wireless products.

What does a Verizon Tech Coach do?

A Verizon Tech Coach provides technical support and training to customers and employees, helping them troubleshoot devices, services, and network issues. They often use diagnostic tools, have strong communication skills, and may hold certifications related to Verizon products or technology support. The role typically involves working in a retail or call center environment and may require knowledge of wireless and internet services.

What is a Verizon Tech Coach?

A Verizon Tech Coach assists customers with troubleshooting, setup, and technical support for their devices and services. They provide personalized guidance on using smartphones, tablets, and other technology. Tech Coaches help customers maximize their devices' features, solve common issues, and ensure a smooth user experience.

More about Verizon Tech Coach jobs
What cities are hiring for Verizon Tech Coach jobs? Cities with the most Verizon Tech Coach job openings:
What are the most commonly searched types of Verizon Tech Coach jobs? The most popular types of Verizon Tech Coach jobs are:
What states have the most Verizon Tech Coach jobs? States with the most job openings for Verizon Tech Coach jobs include:
What job categories do people searching Verizon Tech Coach jobs look for? The top searched job categories for Verizon Tech Coach jobs are:
Verizon Tech Coach jobs near you
Infographic showing various Verizon Tech Coach job openings in the United States as of August 2026, with employment types broken down into 7% As Needed, and 93% Full Time. Highlights an 100% In-person job distribution.

Wireless District Sales Manager

Your Wireless Inc. - Verizon Wireless Authorized Retailer

Dallas, TX

$25 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Verizon Wireless Retail District Manager
Your Wireless – Verizon Wireless Premium Retailer
Location: McKinney, TX | Plano, TX | Frisco, TX
Compensation: Up to$25.00 to $28.00 per hour based on experience and qualifications, plus commissions and District Manager Performance Bonus.


Position Overview:

Your Wireless is seeking multiple District Managers in the Dallas market. District Managers will oversee and support 2 to 3 retail locations while driving sales performance, operational excellence, and customer experience across their assigned stores.

Your Wireless, a Verizon Wireless Premium Retailer, is set to grow in 2026! We have an immediate opportunity for a Wireless Retail District Manager. As a Your Wireless, Verizon Wireless Retail District Manager, you will be responsible for the sales and operational performance of the assigned locations in your district, while complying with governmental and company policies and procedures to achieve company goals and objectives. The ideal candidate will have strong experience in managing in a multi-retail environment, is passionate about leading, coaching, and inspiring others, and understands how to drive sales and operational performance using a variety of tools and tactics.
At Your Wireless, we understand high performing people deserve great pay and benefits. We have an incredible list of benefits for team members and our Verizon Wireless District Managers are compensated based on their District’s Monthly Performance.
As a Verizon Wireless Retail District Manager for Your Wireless, you will enjoy some great perks:
  • Strong base-pay, lucrative bonus program based on the overall performance of KIPs and sales volume of your locations.
  • Flexible Work Schedule.
  • 401k savings program.
  • Great Healthcare program.
  • Personal Time Off. Year 1 is 5 paid days off per year. Year 2 is 10 paid days off per year. Year 4 and beyond, 15 paid days off per year.
  • Employee discounts on Verizon Wireless service.
  • Employee discounts on devices and accessories.
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.
As a Verizon Wireless Retail District Manager for Your Wireless, you will be:
  • Exceeding district sales and revenue targets as assigned by senior leadership.
  • Generating and executing a market strategy to increase foot traffic and community outreach.
  • Creating standard operating procedures for maximum effectiveness.
  • Training and developing your team to increase sales skills, product knowledge, and create high levels of motivation that inspire a team to consistently exceed assigned performance goals.
  • Conducting regular weekly performance management coaching sessions.
  • Ensuring market remains compliant with Your Wireless and company policies and procedures.
  • Communicating efficiently and effectively with retail team members to provide an environment for efficient and effective coaching.
  • Inspecting that your assigned stores remain audit compliant and protect our customers’ private information.
  • Overseeing inventory counts and cash reconciliation for their assigned stores, while making loss prevention a priority.
  • Hosting team meetings to discuss current results, upcoming events, future expectations, company policy updates, celebrate, motivate, and galvanize the team.
  • Performing daily store visits to inspect interactions and administer on-the-spot coaching to inspect or establish effective behaviors.
  • Managing schedules and store payroll budgets to maximize profitability.
  • Coaching your Store Managers on results and assist in crafting action plans for improvement where needed.
  • Supporting team initiatives and create an inclusive environment.
  • Other Duties/Projects as assigned by business management as needed.
At Your Wireless, we require our Verizon Wireless District Store Managers have the following skills and experience:
  • 3+ years of experience in a similar management role in a retail environment, preferably with Verizon Wireless or other wireless business where you managed a team of people for performance.
  • 3+ years of experience recruiting, training, and developing people.
  • 3+ years of experience in a retail sales environment.
  • Proven ability to lead, coach and inspire the employees and people around you.
  • Highschool Diploma or equivalent required, bachelor’s degree preferred.
  • Spanish Bilingual is a plus.
  • Ability to understand, explain, and breakdown behaviors to drive key performance metrics.
  • Highly proficient with technology including cellular devices, computers, point of sale systems, Microsoft office suite.
  • Proof of achievement in prior sales roles and leadership roles is required.
  • Enthusiasm for retail, wireless technology and products, and customer service.
  • Ability to travel to our various locations in your assigned district as our business needs dictate.
  • Be self-motivated and goal oriented.
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.
  • Must be 18 years of age or older and able to provide proof of work eligibility in the US.
  • Must be willing to submit to a background check.
About Your Wireless
Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things.
To learn more about Your Wireless visit www.YourWirelessInc.com
Your Wireless Inc. is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

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