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Verizon Tech Coach Jobs (NOW HIRING)

Verizon

Associate Director

Temple Terrace, FL · On-site

When you join Verizon You want more out of a career. A place to share your ideas freely - even if ... practices (examples: adopt SOE tech stack, reduce backlog, reusable components, code ...

Verizon

Associate Director-Full Stack

Irving, TX · On-site

When you join Verizon You want more out of a career. A place to share your ideas freely - even if ... Responsible for managing a cross-functional team of resources in the Agile product teams, coaching ...

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Verizon Tech Coach information

Why is Verizon laying off 15,000 employees?

Verizon announced plans to lay off approximately 15,000 employees as part of a restructuring effort to reduce costs and improve operational efficiency. This decision affects various roles, including customer service and technical positions, and is part of broader industry trends of workforce realignment to adapt to market changes. For Verizon Tech Coaches, this may impact job stability or lead to shifts in team structure and responsibilities.

What are the key skills and qualifications needed to thrive in the Verizon Tech Coach position, and why are they important?

To thrive as a Verizon Tech Coach, you need excellent troubleshooting skills, a comprehensive understanding of mobile devices and wireless technology, and, often, prior experience in technical support or customer service. Familiarity with Verizon's proprietary systems, device diagnostic tools, and knowledge of both Android and iOS platforms is typically required. Outstanding interpersonal skills, patience, and the ability to clearly explain complex concepts help differentiate top performers in this role. These capabilities are crucial for providing effective support, building customer trust, and ensuring high satisfaction in a fast-paced retail or support environment.

What are the primary responsibilities of a Verizon Tech Coach during a typical workday?

As a Verizon Tech Coach, your day-to-day duties center around assisting customers with troubleshooting device issues, educating them on device features, and providing personalized technology recommendations. You will interact both in-person and through digital channels, collaborate with store teams to ensure seamless customer service, and help resolve escalated technical concerns. Additionally, you may conduct device workshops or training sessions for both customers and team members. This dynamic role provides the opportunity to expand your technical knowledge while serving as a key resource for those seeking support with their wireless products.

What does a Verizon Tech Coach do?

A Verizon Tech Coach provides technical support and training to customers and employees, helping them troubleshoot devices, services, and network issues. They often use diagnostic tools, have strong communication skills, and may hold certifications related to Verizon products or technology support. The role typically involves working in a retail or call center environment and may require knowledge of wireless and internet services.

How much is a Verizon Tech Coach?

The salary for a Verizon Tech Coach typically ranges from $40,000 to $60,000 annually, depending on experience, location, and specific responsibilities. Compensation may also include benefits such as health insurance, paid time off, and opportunities for advancement.

What is the highest paying job at Verizon?

At Verizon, executive roles such as Vice President or Senior Vice President tend to be the highest paying positions, often earning six-figure salaries plus bonuses. These roles typically require extensive experience, leadership skills, and industry knowledge. Compensation varies based on responsibilities, location, and individual performance.

What is a Verizon Tech Coach job?

A Verizon Tech Coach assists customers with troubleshooting, setup, and technical support for their devices and services. They provide personalized guidance on using smartphones, tablets, and other technology. Tech Coaches help customers maximize their devices' features, solve common issues, and ensure a smooth user experience.

More about Verizon Tech Coach jobs
What cities are hiring for Verizon Tech Coach jobs? Cities with the most Verizon Tech Coach job openings:
What are the most commonly searched types of Verizon Tech Coach jobs? The most popular types of Verizon Tech Coach jobs are:
What states have the most Verizon Tech Coach jobs? States with the most job openings for Verizon Tech Coach jobs include:
What job categories do people searching Verizon Tech Coach jobs look for? The top searched job categories for Verizon Tech Coach jobs are:
Verizon Tech Coach jobs near you
Infographic showing various Verizon Tech Coach job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 20% Full Time, 5% Part Time, and 70% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Wireless Assistant Store Manager

Mobile Generation - Verizon Premium Retailer

Atlanta, GA

$70K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Work alongside the Store Manager to build a positive, customer and goal-oriented environment.

  • Assist the Store Manager as directed to hire, schedule, and supervise a team of Verizon Wireless Sales Associates.

  • Coach and mentor the team daily to provide an exceptional customer experience.

Job description

Verizon Wireless Assistant Store Manager

Mobile Generation - Verizon Premium Retailer

Compensation: Up to $70,000.00 per year including salary, commissions, and performance bonuses

Full Time

Mobile Generation, the fastest-growing Verizon Wireless Premium Retailer in the Midwest is currently looking for a Verizon Wireless Assistant Store Manager to join our retail team. The Verizon Wireless Assistant Store Manager for Mobile Generation will be responsible for working directly with the Store Manager to ensure the sales team is well versed in our selling process, Verizon Wireless products and services, and ensuring our retail location is attaining our operational standards of excellence. The ideal candidate will have significant experience in retail environments, preferably in the wireless industry, and is well-skilled in delivering an excellent customer experience that includes an effective sales process, providing product and service knowledge, and ability to manage any type of customer concern or need with professionalism and a positive attitude.

The Mobile Generation Verizon Wireless Assistant Store Manager has some great perks:

  • Strong base pay based on your previous experience in a similar or identical role.
  • Performance bonuses are based on achieving key initiatives.
  • Flexible Work Schedule.
  • Employee Health Plan.
  • 401K Savings Plan.
  • Personal Time Off.
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.

The Mobile Generation Verizon Wireless Assistant Store Manager will be responsible for:

  • Working side by side with the Store Manager to build a positive, customer and goal-oriented environment.
  • Assist Store Manager as directed to hire, schedule, and supervise a team of Verizon Wireless Sales Associates.
  • Meet or exceed both your personal and team key performance indicators each month
  • Coach/mentor your team every day so they can provide an exceptional customer experience each time.
  • Ensure your assigned location is operating under the specific guidelines of both Verizon Wireless and Mobile Generation.
  • Assist the Store Manager in any promotional role, inventory procedure, or other duties as assigned by the Store Manager.
  • Set an example of personal and professional conduct for employees and others.

Mobile Generation is looking for candidates with:

  • 1+ years of experience in a similar role in a retail environment, preferably with Verizon Wireless or other Wireless business.
  • Proof of achievement in prior sales roles is required
  • Ability to lead, coach, and inspire your team members.
  • Enthusiasm for retail, wireless technology products, and customer service.
  • Ability to travel to our various locations across the Midwest and business needs dictate.
  • Strong communication and interpersonal skills.
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.

About Mobile Generation

Mobile Generation is an authorized Verizon Wireless retailer, headquartered in Chicago Illinois. Currently, we operate over 50 high-performing Verizon Wireless retail locations in Illinois, Indiana, Kentucky, and Wisconsin. At Mobile Generation, we think a little differently than most other phone retailers. We think it should be ALL ABOUT OUR CUSTOMERS. We pride ourselves in providing an Amazing Customer Experience to each customer who walks through our doors.

Mobile Generation is always looking for outgoing full-time people with a focus on great customer service to join our sales team. We are looking for winners who love the latest technology and are looking for a career with growth potential. Because we offer world-class training programs in cutting-edge sales strategies, our employees love working here! Mobile Generation believes happy employees make happy customers.

To learn more about Mobile Generation visit www.themobilegeneration.com

Mobile Generation is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.


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