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Verizon Customer Support Jobs (NOW HIRING)

Verizon

Lead-Inside Sales

San Diego, CA · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Apex Legacy Group

Verizon Sales Associate

Middleborough, MA · On-site

$50K - $60K/yr

... CRM systems to support reporting and customer success * Stay continuously informed on Verizon ... evolving product suite, promotions, and competitive landscape to maximize sales impact and customer ...

Apex Legacy Group

Verizon Sales Associate

Middleborough, MA · On-site

$50K - $60K/yr

... CRM systems to support reporting and customer success * Stay continuously informed on Verizon ... evolving product suite, promotions, and competitive landscape to maximize sales impact and customer ...

Apex Legacy Group

Verizon Sales Associate

Middleborough, MA · On-site

$50K - $60K/yr

... CRM systems to support reporting and customer success * Stay continuously informed on Verizon ... evolving product suite, promotions, and competitive landscape to maximize sales impact and customer ...

MetTel

Customer Service Agent

Salt Lake City, UT

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

KEY Point Solutions Inc

Verizon Sales Agent

Mcallen, TX · On-site

Provide exceptional customer service and support throughout the sales cycle * Contribute to a positive and results-driven team environment To Qualify As A Verizon Sales Agent, You Must Have: * High ...

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All JobsVerizon Customer Support Jobs

Verizon Customer Support information

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$12

$19

$28

How much do verizon customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer Support vs Verizon Sales Representative?

AspectVerizon Customer SupportVerizon Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, online support, in-store assistanceRetail stores, in-person customer interactions
Primary ResponsibilitiesAssist customers with technical issues, billing, account managementPromote products, close sales, meet sales targets

Verizon Customer Support focuses on helping customers resolve technical and account issues, often via call or online support, requiring strong communication skills. In contrast, Verizon Sales Representatives primarily engage in in-store sales, promoting Verizon products and services. Both roles require excellent customer service skills but differ in their core functions and work environments.

What are some common challenges faced by Verizon Customer Support representatives, and how can applicants prepare to handle them?

Verizon Customer Support representatives often encounter challenges such as managing high call volumes, handling frustrated customers, and staying up-to-date with ever-changing products and services. Applicants can prepare by developing strong communication and active listening skills, practicing patience, and familiarizing themselves with Verizon's offerings. Additionally, being comfortable with troubleshooting technology and learning quickly will help new team members excel in resolving customer issues efficiently.

What are the key skills and qualifications needed to thrive as a Verizon Customer Support representative, and why are they important?

To thrive as a Verizon Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-focused mindset are essential soft skills for delivering exceptional service. These skills and qualities are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining Verizon's reputation for quality support.

What does a Verizon Customer Support representative do?

A Verizon Customer Support representative assists customers with inquiries, issues, and technical problems related to Verizon's products and services. They handle tasks such as troubleshooting phone and internet issues, processing account changes, billing questions, and providing product information. Their goal is to resolve customer concerns efficiently and ensure a positive experience with Verizon. Representatives may interact with customers via phone, chat, or email, and are trained to provide solutions or escalate complex problems as needed.
More about Verizon Customer Support jobs
What cities are hiring for Verizon Customer Support jobs? Cities with the most Verizon Customer Support job openings:
What states have the most Verizon Customer Support jobs? States with the most job openings for Verizon Customer Support jobs include:
What job categories do people searching Verizon Customer Support jobs look for? The top searched job categories for Verizon Customer Support jobs are:
Verizon Customer Support jobs near you
Infographic showing various Verizon Customer Support job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Lead-Inside Sales

Lead-Inside Sales

Verizon

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 494 frontline employees who took The Breakroom Quiz

25th of 76 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
  • The Strategic Account Manager's goal is to develop a pipeline of SMB clients that have opportunities for future growth, introducing new upsell products and features, product demonstration and ultimately closing the business to secure incremental revenue. The Lead Inside Sales representative will also have direct influence in retaining and renewing our customer base.
  • Make outbound phone contacts, conduct web demonstrations, present/negotiate pricing, partner with Finance to present business cases for contract re-writes and pricing negotiations, execute contracts via DocuSign, manage email campaigns developed in partnership with Marketing, and leverage other digital and inside sales tools across multiple platforms.
  • High focus on working existing SMB Market Organization
  • Drive revenue through closing orders for additional vehicles and/or asset tracking solutions, and through closing orders for emerging software solutions and services as part of the growing portfolio within Verizon Connect.
  • Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times.
  • Drive peer activity and communicate several times daily with the team on sales activity metrics and performance.
  • Account management with a diverse book of business of various industries.
  • Prioritize activity and sales pipeline to achieve goals with an emphasis on managing personal time, productivity and accurate forecasting.
  • Follow-up on proposals and negotiate contracts with customers in collaboration with the Associate Director.
  • Collaborate with internal and external partners from sale through implementation.
  • Maintain an accurate pipeline of viable opportunities that you are currently working to secure a contract.

You'll need to have:
  • Bachelor's degree or four or more years of work experience
  • Three or more years of relevant work experience in a SaaS environment or B2B sales

Even better if you have:
  • Previous experience selling into SMB Accounts
  • Consultative Selling experience
  • 3+ years of B2B inside sales experience
  • 1+ years of product sales account management experience a plus
  • Account Management experience

Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $61,500.00 - $100,000.00.

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