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Verizon Customer Support Jobs (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Do you have persistence, great communication and customer service skills? Is helping others an ... Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ...

Verizon

Architect - Sales Engineer

Rolling Meadows, IL · On-site

Owning the technical relationship with Verizon customers, including managing product and solution ... This includes alignment to Sr Director for the Central region, supporting five client partners with ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

Verizon

Lead-Inside Sales

Temple Terrace, FL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Verizon

Lead-Inside Sales

Temple Terrace, FL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Verizon

Lead-Inside Sales

Temple Terrace, FL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Verizon

Lead-Inside Sales

Rolling Meadows, IL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Verizon

Lead-Inside Sales

Rolling Meadows, IL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

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Verizon Customer Support information

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How much do verizon customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for verizon customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What does a Verizon Customer Support representative do?

A Verizon Customer Support representative assists customers with inquiries, issues, and technical problems related to Verizon's products and services. They handle tasks such as troubleshooting phone and internet issues, processing account changes, billing questions, and providing product information. Their goal is to resolve customer concerns efficiently and ensure a positive experience with Verizon. Representatives may interact with customers via phone, chat, or email, and are trained to provide solutions or escalate complex problems as needed.

What are the key skills and qualifications needed to thrive as a Verizon Customer Support representative?

To thrive as a Verizon Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-focused mindset are essential soft skills for delivering exceptional service. These skills and qualities are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining Verizon's reputation for quality support.

What are some common challenges faced by Verizon Customer Support representatives, and how can applicants prepare to handle them?

Verizon Customer Support representatives often encounter challenges such as managing high call volumes, handling frustrated customers, and staying up-to-date with ever-changing products and services. Applicants can prepare by developing strong communication and active listening skills, practicing patience, and familiarizing themselves with Verizon's offerings. Additionally, being comfortable with troubleshooting technology and learning quickly will help new team members excel in resolving customer issues efficiently.

What is the difference between Verizon Customer Support vs Verizon Sales Representative?

AspectVerizon Customer SupportVerizon Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, online support, in-store assistanceRetail stores, in-person customer interactions
Primary ResponsibilitiesAssist customers with technical issues, billing, account managementPromote products, close sales, meet sales targets

Verizon Customer Support focuses on helping customers resolve technical and account issues, often via call or online support, requiring strong communication skills. In contrast, Verizon Sales Representatives primarily engage in in-store sales, promoting Verizon products and services. Both roles require excellent customer service skills but differ in their core functions and work environments.

Does Verizon Customer Support let you work from home?

Verizon Customer Support roles often offer remote work options, especially for customer service positions, which may include training and the use of communication tools like chat and phone systems. Availability of remote work can depend on the specific position, team needs, and company policies, and some roles may require on-site presence or hybrid arrangements.

Is Verizon customer support a remote job?

Verizon customer support roles can be remote, with many positions allowing employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary based on the position and company policies.
More about Verizon Customer Support jobs

What cities are hiring for Verizon Customer Support jobs?

Cities with the most Verizon Customer Support job openings:

What states have the most Verizon Customer Support jobs?

States with the most job openings for Verizon Customer Support jobs include:

What job categories do people searching Verizon Customer Support jobs look for?

The top searched job categories for Verizon Customer Support jobs are:

Verizon Customer Support jobs near you
Infographic showing various Verizon Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Order Support Agent

Victra

Raleigh, NC • On-site

$16.50 - $22/hr

Full-time

Re-posted 16 days ago

Victra rating

5.3

Company rating: 5.3 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

23rd of 30 rated technology retailers

Job description

Do you have persistence, great communication and customer service skills? Is helping others an innate part of your personality, and do you get excited at the opportunity to sell and serve customers? We need individuals that display a friendly demeanor and are excited to achieve positive results! Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our teams are professional, dependable essential workers and are a driving force to help our network stores continue to grow. You will act as a member of our Order Support Desk team assisting assigned accounts across the nation by taking calls to offer products and services and answer customer questions.
YOUR FOCUS (Job Duties and Responsibilities):
Do you enjoy talking to others? Unafraid to approach guests to talk about the latest technology or services available to them? You will drive to ask questions openly when you need clarification and work with a team to handle inbound sales calls daily. Your upbeat attitude, motivation, drive and strong work ethic will be a necessity to succeed in this role. We are also looking for the Order Support Agent to:
  • Sell competitively over the phone to achieve maximum sales and commission targets
  • Increase sales and business for assigned accounts
  • Stay up to date with Verizon's latest promotions
  • Learn how to schedule appointments for assigned accounts
  • Display proficiency with Excel and basic computer skills
  • Continually multi-task with multiple windows/programs
  • Occasionally speak with assigned account representatives on customer behalf
  • Communicate effectively
  • Maintain a working relationship with all internal partners
  • At all times maintain a secured work area and protect consumer information in a paperless and outside device-free environment
  • Follow all company safety & wellness protocols including pre-shift temperature check requirements
  • Other job-related duties as assigned by your manager

YOUR BACKGROUND (REQUIREMENTS):
Along with being a superior communicator over the phone, and having the innate ability to effectively reach a mass audience with effective sales tactics, we are looking for the Order Support Agent to bring the following:
  • High School diploma required; Associates degree preferred
  • 1-2 years of experience in a call center, customer service or retail setting or equivalent understanding of customer service and sales
  • Previous sales experience or working in a commission sales role is highly desired
  • Speak fluent English clearly and concisely

PHYSICAL REQUIREMENTS
  • Ability to remain at your workstation for extended periods of time
  • Work in an open call center environment
  • Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

TRAVEL REQUIREMENTS
  • None

EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

What Victra employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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