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Verizon Customer Support Jobs (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Do you have persistence, great communication and customer service skills? Is helping others an ... Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ...

MetTel

Customer Service Agent

Salt Lake City, UT

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

Verizon

Lead-Inside Sales

Temple Terrace, FL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

BeMobile

Sales Support Specialist

Grand Forks, ND · On-site

$20 - $25/hr

Ability to retain customers (keep in Verizon network) * Willingness to work in a commission-based ... Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries ...

BeMobile

Sales Support Specialist

Grand Forks, ND · On-site

$20 - $25/hr

Ability to retain customers (keep in Verizon network) * Willingness to work in a commission-based ... Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries ...

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Verizon Customer Support information

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$12

$19

$28

How much do verizon customer support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for verizon customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Does Verizon customer service work from home?

Verizon Customer Support roles often offer remote work options, especially for customer service representatives, depending on the company's current policies and job requirements. These positions typically require a reliable internet connection, a suitable workspace, and sometimes specific technical skills or certifications. Remote customer support jobs at Verizon may be available full-time or part-time, with training provided online.

What is the difference between Verizon Customer Support vs Verizon Sales Representative?

AspectVerizon Customer SupportVerizon Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, online support, in-store assistanceRetail stores, in-person customer interactions
Primary ResponsibilitiesAssist customers with technical issues, billing, account managementPromote products, close sales, meet sales targets

Verizon Customer Support focuses on helping customers resolve technical and account issues, often via call or online support, requiring strong communication skills. In contrast, Verizon Sales Representatives primarily engage in in-store sales, promoting Verizon products and services. Both roles require excellent customer service skills but differ in their core functions and work environments.

What remote jobs are available at Verizon?

Verizon offers remote customer support roles that typically involve assisting customers via phone, chat, or email. These positions often require strong communication skills, technical knowledge, and the ability to work independently in a home environment. Remote jobs at Verizon may also include training on company systems and tools to ensure effective support delivery.

What are some common challenges faced by Verizon Customer Support representatives, and how can applicants prepare to handle them?

Verizon Customer Support representatives often encounter challenges such as managing high call volumes, handling frustrated customers, and staying up-to-date with ever-changing products and services. Applicants can prepare by developing strong communication and active listening skills, practicing patience, and familiarizing themselves with Verizon's offerings. Additionally, being comfortable with troubleshooting technology and learning quickly will help new team members excel in resolving customer issues efficiently.

Is it hard to get hired at Verizon?

Getting hired as a Verizon Customer Support representative involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates typically need good communication skills, customer service experience, and sometimes technical knowledge or certifications. The hiring process can vary in difficulty depending on the position and location, but preparation and relevant skills improve chances of success.

What are the key skills and qualifications needed to thrive as a Verizon Customer Support representative, and why are they important?

To thrive as a Verizon Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-focused mindset are essential soft skills for delivering exceptional service. These skills and qualities are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining Verizon's reputation for quality support.

Does Verizon let you work from home?

Verizon Customer Support roles often offer remote work options, especially for customer service positions, which may include training and support tools that can be used from home. Availability of remote work can depend on the specific role, location, and company policies, and some positions may require in-office presence or hybrid arrangements.

What does a Verizon Customer Support representative do?

A Verizon Customer Support representative assists customers with inquiries, issues, and technical problems related to Verizon's products and services. They handle tasks such as troubleshooting phone and internet issues, processing account changes, billing questions, and providing product information. Their goal is to resolve customer concerns efficiently and ensure a positive experience with Verizon. Representatives may interact with customers via phone, chat, or email, and are trained to provide solutions or escalate complex problems as needed.
More about Verizon Customer Support jobs
What cities are hiring for Verizon Customer Support jobs? Cities with the most Verizon Customer Support job openings:
What states have the most Verizon Customer Support jobs? States with the most job openings for Verizon Customer Support jobs include:
What job categories do people searching Verizon Customer Support jobs look for? The top searched job categories for Verizon Customer Support jobs are:
Verizon Customer Support jobs near you
Infographic showing various Verizon Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Entry Level Sales Success Representative

AP Legacy

Middleborough, MA • On-site

$55K - $60K/yr

Full-time

Posted 5 days ago

Job description

AP Legacy, a top-performing marketing firm in Middleborough, is hiring an Entry Level Sales Success Representative to drive Verizon’s customer satisfaction and retention. This role blends sales training with account management, perfect for professionals who want to grow while ensuring clients maximize Verizon’s wireless, internet, and home solutions.

As an Entry Level Sales Success Representative, you'll master Verizon's product ecosystem while ensuring client satisfaction post-sale. Through hands-on training, you'll learn consultative sales techniques, then transition to proactive account management—resolving challenges, identifying upsell opportunities, and optimizing each customer's experience with Verizon's wireless, internet, and home solutions.

Role Requirements For An Entry Level Sales Success Representative:
  • Engage new and existing Verizon residential customers to ensure smooth sales, enrollment and service adoption throughout the entire sales process
  • Participate in comprehensive training for a role focused on sales, customer success, and Verizon product knowledge
  • Act as a customer liaison, resolving inquiries and issues with efficiency and professionalism
  • Learn from experienced managers through shadowing to master communication and identify sales growth opportunities
  • Collect and assess customer feedback and metrics to enhance retention and satisfaction
  • Contribute to outreach initiatives promoting new services and preventing customer churn
  • Record all customer interactions, milestones, and insights within CRM systems
  • Adhere strictly to company policies, Verizon standards, and ethical practices in all engagements
  • Qualify with a high school diploma or GED and a strong learning mindset; no prior experience required
What's In It For Our Entry Level Sales Success Representative?
  • Develop expertise in relationship-based sales and customer success strategies that drive tangible results 
  • Contribute to long-term customer value and retention for a leading telecom brand like Verizon
  • Advance into roles in sales, account management, or leadership through performance-based growth opportunities
  • Thrive within a collaborative, high-energy team committed to shared goals and ongoing support
  • Build transferable business and interpersonal skills while representing a prominent national brand
Qualities That Set You Apart As A Sales Success Representative:
  • You possess a natural ability to connect with people directly, making them feel heard, valued, and understood
  • You're a proactive problem-solver, always looking ahead to prevent issues and enhance experiences
  • You have a genuine passion for ensuring clients get the most out of their services
  • You're adept at listening to subtle cues and identifying new opportunities within existing relationships
  • You maintain a calm, professional, and positive demeanor, even in complex situations
  • You're detail-oriented, ensuring every follow-up and solution is precise and effective
  • You are driven by both achieving sales goals and seeing your customers thrive
 

This results-driven position offers uncapped commissions, with earnings that actually reflect your dedication and drive to learn and succeed. Compensation estimates are based solely on average commissions earned annually.