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Verizon Customer Support Jobs (NOW HIRING)

AEG

Customer Support Specialist (Enterprise SaaS)

Mesa, AZ · On-site

$17.75 - $24/hr

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American ... The Role The Customer Support team is the frontline partner for TicketManager's clients across all ...

Victra Inc

Order Support Agent

Raleigh, NC

$18.25 - $24.25/hr

Do you have persistence, great communication and customer service skills? Is helping others an ... Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ...

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Do you have persistence, great communication and customer service skills? Is helping others an ... Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ...

MetTel

Customer Service Agent

Salt Lake City, UT

$20/hr

Provide support for orders, service requests, and general account inquiries * Troubleshoot service ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

Verizon

Lead-Inside Sales

Rolling Meadows, IL · On-site

... Verizon Connect. * Partner with other departments such as customer support, implementation and deployment to ensure their customers are fully supported at all times. * Drive peer activity and ...

Verizon

Analyst-Account Svcs

Temple Terrace, FL · On-site

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Experience in customer success, account management, or a specialized technical customer support ...

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Verizon Customer Support information

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How much do verizon customer support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for verizon customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer Support vs Verizon Sales Representative?

AspectVerizon Customer SupportVerizon Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, online support, in-store assistanceRetail stores, in-person customer interactions
Primary ResponsibilitiesAssist customers with technical issues, billing, account managementPromote products, close sales, meet sales targets

Verizon Customer Support focuses on helping customers resolve technical and account issues, often via call or online support, requiring strong communication skills. In contrast, Verizon Sales Representatives primarily engage in in-store sales, promoting Verizon products and services. Both roles require excellent customer service skills but differ in their core functions and work environments.

What are some common challenges faced by Verizon Customer Support representatives, and how can applicants prepare to handle them?

Verizon Customer Support representatives often encounter challenges such as managing high call volumes, handling frustrated customers, and staying up-to-date with ever-changing products and services. Applicants can prepare by developing strong communication and active listening skills, practicing patience, and familiarizing themselves with Verizon's offerings. Additionally, being comfortable with troubleshooting technology and learning quickly will help new team members excel in resolving customer issues efficiently.

What are the key skills and qualifications needed to thrive as a Verizon Customer Support representative, and why are they important?

To thrive as a Verizon Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-focused mindset are essential soft skills for delivering exceptional service. These skills and qualities are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining Verizon's reputation for quality support.

What does a Verizon Customer Support representative do?

A Verizon Customer Support representative assists customers with inquiries, issues, and technical problems related to Verizon's products and services. They handle tasks such as troubleshooting phone and internet issues, processing account changes, billing questions, and providing product information. Their goal is to resolve customer concerns efficiently and ensure a positive experience with Verizon. Representatives may interact with customers via phone, chat, or email, and are trained to provide solutions or escalate complex problems as needed.
More about Verizon Customer Support jobs
What cities are hiring for Verizon Customer Support jobs? Cities with the most Verizon Customer Support job openings:
What states have the most Verizon Customer Support jobs? States with the most job openings for Verizon Customer Support jobs include:
What job categories do people searching Verizon Customer Support jobs look for? The top searched job categories for Verizon Customer Support jobs are:
Verizon Customer Support jobs near you
Infographic showing various Verizon Customer Support job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Specialist (Enterprise SaaS)

Customer Support Specialist (Enterprise SaaS)

TicketManager

Mesa, AZ • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
The Customer Support team is the frontline partner for TicketManager's clients across all segments, serving as the primary point of contact through email, chat, and phone to drive quick issue resolution and smooth platform adoption. The role focuses on diagnosing ticketing, access, and navigation challenges; triaging and documenting cases; delivering admin training; and coordinating cross-functional escalations to meet SLA standards.
Customer Support Specialists provide clear guidance, maintain accurate case records, and uphold each client's internal ticketing policies with professionalism and empathy. Every interaction aims to resolve issues efficiently, reinforce client confidence, and ensure consistent, effective use of the TicketManager platform.
Responsibilities:
  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 clients.
  • Serve as the primary point of contact for corporate customers, providing timely and professional support via email, chat, and phone.
  • Provide personalized guidance to ensure customers comply with internal ticketing policies and best practices.
  • Diagnose, troubleshoot, and resolve issues related to ticket allocations, event access, system navigation, user setup, and platform functionality.
  • Gather details, triage, categorize, and document cases in CRM/ticketing systems (including JTZC).
  • Escalate complex technical issues to internal teams and follow through to ensure full resolution.
  • Ensure all tickets are prioritized, tracked, and closed within SLA commitments.
  • Facilitate hands-on training sessions for new and existing administrators to increase platform proficiency.
  • Educate customers on product features and direct them to knowledge-base articles and training resources.
  • Accurately document all customer interactions, issues, and resolutions within the CRM.
  • Capture customer feedback and escalate recurring trends to leadership.
  • Contribute to the internal knowledge base and collaborate with peers for queue coverage.
  • Participate in ongoing training to stay current on product updates and support process

Desired Skills and Experience:
  • Bachelor's Degree Required
  • 1-3+ years of related work experience
  • Experience working with Zendesk or similar customer service platform
  • Proven experience in B2B software customer service or administrative support role
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent verbal and written communication skills
  • Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence.
  • Strong listening and presentation skills
  • A proactive, customer-first mindset with a passion for helping users feel confident and supported.
  • Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

TicketManager Highlights:
  • Location: Mesa, AZ
  • Compensation: $22-$32 per hour ($45k-$65k annually) & Bonus Eligibility
  • Reports to: Manager, Customer Support
  • Work Expectations: Role is In-Office, Monday-Friday
  • Retirement: 401(k) & Company Match
  • Health Benefits: Medical, Dental, Vision & Chiropractic
  • Time Off: Unlimited PTO
  • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
  • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
  • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
  • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
  • 4.5 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

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