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Valve Customer Support Jobs (NOW HIRING)

Ovation Holdings, Inc.

Valve Technician

Joliet, IL · On-site

$80K/yr

Customer & Team Support * Work closely with supervisors, engineers, project managers, and fellow ... Valve repair experience * Control valve or safety relief valve experience * Technical training or ...

Crane Company

Casual Valve Technician

Kennesaw, GA · On-site

Major Responsibilities Perform all duties safely and work in accordance with customer or CRANE ... Ability to travel up to 80%; must be able to travel and support all domestic work orders * Must be ...

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Valve Customer Support information

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How much do valve customer support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for valve customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Valve Customer Support?

A Valve Customer Support job involves assisting customers with inquiries, troubleshooting issues, and providing guidance on Valve's products and services, such as Steam, games, and hardware. Support agents communicate via email, chat, or other channels to resolve technical problems and account-related concerns. They ensure a positive user experience by offering prompt and effective solutions. Additionally, they may collaborate with internal teams to escalate complex issues and improve support resources.

What does a typical day look like for someone working in Valve Customer Support?

A typical day in Valve Customer Support involves responding to customer inquiries via phone, email, or online ticketing systems, diagnosing technical issues with valve products, and providing solutions or escalating complex cases to engineering teams. You’ll also review product manuals, enter service data into CRM platforms, and occasionally coordinate with field technicians for on-site support when needed. Collaboration with sales and technical teams ensures accurate information is provided and customer needs are fully met. This role can be fast-paced, but it offers meaningful opportunities to develop expertise in industrial components and advance within technical support, training, or product specialist roles.

What are the key skills and qualifications needed to thrive in Valve Customer Support, and why are they important?

To thrive as a Valve Customer Support specialist, you need a solid understanding of valve products, troubleshooting techniques, and customer service principles, ideally supported by relevant technical education or industry experience. Familiarity with CRM systems, technical documentation platforms, and knowledge of commonly used valve models or certifications like API or ISO standards can be advantageous. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and collaborate with internal teams. These abilities ensure prompt, accurate support and positive client experiences in a technically demanding environment.

Does Valve have customer support?

Valve Customer Support provides assistance for issues related to their products, such as Steam, hardware, and account management. Support is available through their online help site, where users can submit tickets and access troubleshooting resources.

How to get hired as Valve Customer Support?

To get hired as Valve Customer Support, candidates should have strong communication skills, technical knowledge of gaming platforms, and experience in customer service roles. Familiarity with Valve's products and troubleshooting tools is beneficial, and a background in IT or support certifications can improve prospects. Applying through Valve's official careers page and demonstrating problem-solving abilities are key steps.
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Valve Customer Support jobs near you
Infographic showing various Valve Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Valve Technician

Joliet, IL • On-site

Ovation Holdings, Inc.
See more jobs at Ovation Holdings, Inc.external

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

We're seeking a skilled Valve Technician to join our growing team. In this role, you'll install, inspect, test, troubleshoot, and repair a variety of industrial valves used in power generation, manufacturing, oil & gas, chemical processing, and other critical industries. This position combines both shop and field service work, making it ideal for someone with strong mechanical aptitude, troubleshooting skills, and a willingness to travel.
Compensation & Benefits
  • $23-25/hour starting pay (based on experience)
  • 30% hourly premium while traveling
  • $65/daily allowance
  • Consistent overtime with realistic earnings of $80,000+ annually

Benefits:
  • Medical, Dental & Vision
  • 401(k) with employer match
  • Life Insurance
  • Short-Term & Long-Term Disability
  • Pet Insurance
  • Paid Time Off & Paid Holidays

Key Responsibilities
Valve Installation, Inspection & Repair
Install, inspect, troubleshoot, repair, and maintain a variety of industrial valves, including:
  • Control valves
  • Safety relief valves
  • Gate valves
  • Globe valves
  • Ball valves
  • Check valves
  • Disassemble, clean, inspect, repair, and reassemble valve components.
  • Diagnose mechanical issues and perform corrective repairs to restore equipment reliability.
  • Perform preventive and predictive maintenance to minimize downtime.

Testing & Calibration
  • Test, calibrate, and verify valve performance to customer specifications and industry standards.
  • Utilize precision measuring tools and test equipment to evaluate valve condition and functionality.
  • Document test results and recommend repairs or replacement when necessary.

Documentation
  • Complete service reports, inspection records, calibration documentation, and repair reports accurately.
  • Record measurements, findings, and recommendations following company procedures and customer requirements.

Customer & Team Support
  • Work closely with supervisors, engineers, project managers, and fellow technicians to complete projects safely and efficiently.
  • Provide technical support and communicate repair recommendations to customers when appropriate.
  • Support both shop and field service operations as needed.

Safety & Quality
  • Follow all company safety policies, OSHA requirements, and customer safety procedures.
  • Maintain clean, organized work areas and properly care for tools and equipment.
  • Ensure all work meets applicable industry standards and quality requirements.

Qualifications
Required
  • High school diploma or GED
  • 2+ years of mechanical or industrial maintenance experience preferred
  • Experience repairing or maintaining industrial valves, pumps, rotating equipment, or similar mechanical equipment
  • Strong mechanical aptitude and troubleshooting skills
  • Ability to read blueprints, technical drawings, and equipment manuals
  • Experience using precision measuring tools such as calipers, micrometers, and dial indicators
  • Strong attention to detail and commitment to quality workmanship
  • Ability to work independently and within a team environment
  • Valid driver's license and acceptable driving record

Preferred
  • Valve repair experience
  • Control valve or safety relief valve experience
  • Technical training or certification in valve repair or industrial maintenance
  • Familiarity with ASME, API, or National Board standards

Physical Requirements
  • Lift and carry up to 50 pounds regularly
  • Stand, bend, kneel, climb, and work in confined spaces as required
  • Work indoors and outdoors in varying weather conditions
  • Ability to travel to customer sites when required
  • Ability to wear required PPE and safely perform physical job duties

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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