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Valve Customer Support Jobs in Iowa (NOW HIRING)

... supporting industrial customers throughout the Midwest and additional travel throughout the United States as needed. Relocation Assistance Allied Valve is recruiting experienced Lead Leak Repair ...

... of valve construction * Understand customer requirements and recommend appropriate solutions ... Proven ability to build and support teamwork. * Highly accountable and internally motivated by ...

$15.50 - $20.25/hr

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... and customer interaction * Collaborate with other functional groups to improve operational ...

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... reviews, and customer interaction * Develop and streamline digital tools used for design and ...

$96K - $119K/yr

Independently support the global sales network on customer opportunities, including: * Valve sizing and selection across the Flow Controls portfolio * Application and product recommendations

Refrigeration Engineer

Cedar Rapids, IA · On-site

$90K - $110K/yr

... valve sizing. * Develop refrigeration system solutions that meet customer operational needs. * Prepare project estimates and support the development of customer proposals. * Maintain engineering ...

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... reviews, and customer interaction * Develop and streamline digital tools used for design and ...

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... reviews, and customer interaction * Develop and streamline digital tools used for design and ...

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... reviews, and customer interaction * Develop and streamline digital tools used for design and ...

Design Engineering Co-Op

Marshalltown, IA · On-site

$15.50 - $20.25/hr

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... and customer interaction * Collaborate with other functional groups to improve operational ...

Design Engineering Co-Op

Marshalltown, IA · On-site

$15.50 - $20.25/hr

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... and customer interaction * Collaborate with other functional groups to improve operational ...

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... and customer interaction * Collaborate with other functional groups to improve operational ...

Design Engineering Co-Op

Marshalltown, IA · On-site

$15.50 - $20.25/hr

... support to the Global Sales Offices by assisting with technical quotation details for new valve ... and customer interaction * Collaborate with other functional groups to improve operational ...

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Valve Customer Support information

What is a Valve Customer Support?

A Valve Customer Support job involves assisting customers with inquiries, troubleshooting issues, and providing guidance on Valve's products and services, such as Steam, games, and hardware. Support agents communicate via email, chat, or other channels to resolve technical problems and account-related concerns. They ensure a positive user experience by offering prompt and effective solutions. Additionally, they may collaborate with internal teams to escalate complex issues and improve support resources.

What does a typical day look like for someone working in Valve Customer Support?

A typical day in Valve Customer Support involves responding to customer inquiries via phone, email, or online ticketing systems, diagnosing technical issues with valve products, and providing solutions or escalating complex cases to engineering teams. You’ll also review product manuals, enter service data into CRM platforms, and occasionally coordinate with field technicians for on-site support when needed. Collaboration with sales and technical teams ensures accurate information is provided and customer needs are fully met. This role can be fast-paced, but it offers meaningful opportunities to develop expertise in industrial components and advance within technical support, training, or product specialist roles.

What are the key skills and qualifications needed to thrive in Valve Customer Support, and why are they important?

To thrive as a Valve Customer Support specialist, you need a solid understanding of valve products, troubleshooting techniques, and customer service principles, ideally supported by relevant technical education or industry experience. Familiarity with CRM systems, technical documentation platforms, and knowledge of commonly used valve models or certifications like API or ISO standards can be advantageous. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and collaborate with internal teams. These abilities ensure prompt, accurate support and positive client experiences in a technically demanding environment.

Does Valve have customer support?

Valve Customer Support provides assistance for issues related to their products, such as Steam, hardware, and account management. Support is available through their online help site, where users can submit tickets and access troubleshooting resources.

How to get hired as Valve Customer Support?

To get hired as Valve Customer Support, candidates should have strong communication skills, technical knowledge of gaming platforms, and experience in customer service roles. Familiarity with Valve's products and troubleshooting tools is beneficial, and a background in IT or support certifications can improve prospects. Applying through Valve's official careers page and demonstrating problem-solving abilities are key steps.

What are the most commonly searched types of Valve Customer Support jobs in Iowa?

The most popular types of Valve Customer Support jobs in Iowa are:

Infographic showing various Valve Customer Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Lead Leak Repair Technician

Allied Valve

Riverdale, IA • On-site

$100K/yr

Full-time

Posted 26 days ago


Job description

Allied Valve is seeking an experienced Lead Leak Repair Technician to join our growing field service team. This position is designed for an experienced leak repair professional with 5+ years of hands-on experience performing and leading industrial leak repair work.

We are recruiting nationwide and will provide a set relocation assistance amount based on the candidate's current location for individuals willing to relocate to Joliet, Illinois; Appleton, Wisconsin; or Riverdale, Iowa.

The Lead Leak Repair Technician will perform and lead complex industrial leak repair projects at customer facilities. This includes installing mechanical enclosures and engineered repair devices, composite wrapping, valve repacking, and other online leak repair techniques. Experience with field machining and precision line freezing is highly preferred.

This is a hands-on field leadership position requiring strong mechanical skills, sound judgment, a commitment to safety, and the ability to lead technicians while completing critical repairs in demanding industrial environments.

Responsibilities:

  • Lead and perform industrial online leak repair projects at customer facilities.
  • Evaluate leaking piping, valves, flanges, fittings, and other pressure-containing equipment and determine appropriate repair methods.
  • Install mechanical enclosures, engineered clamps, and other leak containment devices.
  • Perform composite and carbon fiber wrap repairs on piping and industrial equipment.
  • Perform valve repacking and leak sealing on valves, flanges, piping systems, and related equipment.
  • Safely perform repairs on operating systems while following established procedures and customer safety requirements.
  • Read and interpret drawings, measurements, specifications, and repair procedures.
  • Take accurate field measurements and communicate information required for engineered repair solutions.
  • Lead, train, and provide direction to Field Technicians during repair projects.
  • Ensure tools, equipment, materials, and safety equipment are properly prepared for each job.
  • Complete job documentation and communicate repair status with customers and internal teams.
  • Maintain a strong focus on safety, quality, and customer service at all times.
  • Travel to customer facilities as required, including regular overnight and emergency assignments.

Required Qualifications:

  • 5+ years of significant industrial leak repair experience, preferably in a Lead Leak Repair Technician or similar senior field position.
  • Strong hands-on knowledge of online leak sealing and industrial leak repair methods.
  • Demonstrated experience installing mechanical enclosures, clamps, and engineered leak repair devices.
  • Experience performing composite wrap repairs.
  • Experience with valve repacking and sealing applications.
  • Strong mechanical aptitude and ability to safely operate industrial hand and power tools.
  • Ability to accurately measure piping, valves, flanges, and other industrial components.
  • Experience leading technicians and directing field repair activities.
  • Strong understanding of industrial safety practices and procedures.
  • Ability to work at heights, in confined spaces, and in industrial environments while wearing required PPE.
  • Ability to lift at least 50 lbs.
  • Valid driver's license and acceptable driving record.
  • Willingness to travel and work overtime as required.

Preferred Experience:

  • Field machining experience.
  • Precision line/pipe freezing experience, including controlled liquid nitrogen freezing systems.
  • Experience working in refineries, chemical plants, power generation facilities, pulp and paper mills, ethanol facilities, food processing plants, utilities, or other heavy industrial environments.
  • Experience training or mentoring junior leak repair technicians.

Schedule & Travel:

The typical schedule is primarily daytime, Monday through Friday, approximately 8:00 AM–4:30 PM. However, industrial leak repair is driven by customer needs and plant conditions, so candidates must be comfortable with a variable schedule.

Overtime is required and may include early mornings, evenings, weekends, emergency callouts, and extended shifts depending on customer requirements.

Travel to customer facilities is required, with the majority of work supporting industrial customers throughout the Midwest and additional travel throughout the United States as needed.

Relocation Assistance

Allied Valve is recruiting experienced Lead Leak Repair Technicians nationwide.

Candidates may be based from one of the following locations:

  • Joliet, Illinois
  • Appleton, Wisconsin
  • Riverdale, Iowa

Qualified candidates relocating for the position will receive a set relocation assistance amount based on their current location and required move.