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Valve Customer Support Jobs in Iowa (NOW HIRING)

... valve sizing and selection * Experience working with global customers * Understanding of customer ... ensures you have the support to thrive. Whether through mentorship, training, or leadership ...

Sales & Applications Engineer

Marshalltown, IA · On-site

$96K - $119K/yr

Valve sizing and selection * Field issue resolution * Product presentations * Industry knowledge ... Visit customers to promote new technology, support our sales channel or gain industry and ...

Sales & Applications Engineer

Marshalltown, IA · On-site

$96K - $119K/yr

Valve sizing and selection * Field issue resolution * Product presentations * Industry knowledge ... Visit customers to promote new technology, support our sales channel or gain industry and ...

Showing results 21-40

Valve Customer Support information

What is a Valve Customer Support?

A Valve Customer Support job involves assisting customers with inquiries, troubleshooting issues, and providing guidance on Valve's products and services, such as Steam, games, and hardware. Support agents communicate via email, chat, or other channels to resolve technical problems and account-related concerns. They ensure a positive user experience by offering prompt and effective solutions. Additionally, they may collaborate with internal teams to escalate complex issues and improve support resources.

What does a typical day look like for someone working in Valve Customer Support?

A typical day in Valve Customer Support involves responding to customer inquiries via phone, email, or online ticketing systems, diagnosing technical issues with valve products, and providing solutions or escalating complex cases to engineering teams. You’ll also review product manuals, enter service data into CRM platforms, and occasionally coordinate with field technicians for on-site support when needed. Collaboration with sales and technical teams ensures accurate information is provided and customer needs are fully met. This role can be fast-paced, but it offers meaningful opportunities to develop expertise in industrial components and advance within technical support, training, or product specialist roles.

What are the key skills and qualifications needed to thrive in Valve Customer Support, and why are they important?

To thrive as a Valve Customer Support specialist, you need a solid understanding of valve products, troubleshooting techniques, and customer service principles, ideally supported by relevant technical education or industry experience. Familiarity with CRM systems, technical documentation platforms, and knowledge of commonly used valve models or certifications like API or ISO standards can be advantageous. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and collaborate with internal teams. These abilities ensure prompt, accurate support and positive client experiences in a technically demanding environment.

Does Valve have customer support?

Valve Customer Support provides assistance for issues related to their products, such as Steam, hardware, and account management. Support is available through their online help site, where users can submit tickets and access troubleshooting resources.

How to get hired as Valve Customer Support?

To get hired as Valve Customer Support, candidates should have strong communication skills, technical knowledge of gaming platforms, and experience in customer service roles. Familiarity with Valve's products and troubleshooting tools is beneficial, and a background in IT or support certifications can improve prospects. Applying through Valve's official careers page and demonstrating problem-solving abilities are key steps.

What are the most commonly searched types of Valve Customer Support jobs in Iowa?

The most popular types of Valve Customer Support jobs in Iowa are:

Infographic showing various Valve Customer Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sales Representative, Final Control

Novaspect Holdings, Inc.

Marshalltown, IA • On-site

$85K - $115K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago


Key responsibilities

  • Manage and grow key accounts by selling Novaspect valve products and services.

  • Provide technical and commercial support for key accounts and act as a trusted advisor.

  • Identify, establish, and maintain business relationships with decision-makers and influencers involved in the selection of solutions.


Job description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is seeking a highly motivated and results-oriented Sales Representative to join our growing Final Control team. In this role, you will be responsible for managing and growing key accounts, focusing on delivering and expanding our solutions and services. You will act as a trusted advisor, understanding our clients' needs and providing tailored recommendations that maximize value, strengthen relationships, and support long-term growth.

Sales Representative, Final Control Essential Duties and Responsibilities:

  • Direct sales of the Novaspect valve product and services portfolio for key accounts
  • Manage technical/engineering and commercial support for key accounts
  • Become technically and commercially proficient in the sales and service of Fisher control valves, Anderson Greenwood Crosby PRV's, and all products and services in the Novaspect valve solutions portfolio
  • Identify, establish, and maintain business relationships with sponsors who influence the selection of Novaspect's solutions
  • Identify, establish, and maintain business relationships with management level power sponsors who have authority to be final decision makers
  • Maintain a thorough understanding of the customers' business, including their products and processes, markets served, key customers, industry dynamics that effect the customers' business and events that influence the customer's profits
  • Maintains a high degree of industry knowledge and awareness, including trends, technology advancement, and significant accomplishments by others in the business, state of the competition, significant events related to our business and the customer's businesses
  • Identify the customer's Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives in order to support development of account plans, sales strategies, and project justifications
  • Document quantifiable business results with sponsors and power sponsors
  • Engage in team sales efforts of all Novaspect products and services for key accounts

Sales Representative, Final Control Education and/or Experience:

  • 5 years' experience in industrial/mechanical products and services
  • Associate or bachelor's degree preferred
  • Account management experience

Sales Representative, Final Control Additional Requirements:

  • Results driven personality
  • Ability to work with and inspire others
  • Mechanical aptitude
  • Problem solving orientation
  • Excellent oral and written communications
  • Capacity to participate in a dynamic, technical, customer-oriented culture
  • Desire for continual training and education

Sales Representative, Final Control Physical Requirements:

  • Ability to work extended hours on a computer
  • Ability to spend multiple hours a day driving
  • Ability to walk up and down multiple flights of stairs in an industrial environment
  • Ability to conduct customer visits in loud industrial settings

Sales Representative, Final Control Pay:

  • Base Range: $85,000 - $115,000
  • Incentive Bonus: Up to 20% of base salary, with potential for additional earnings if sales targets are exceeded
  • Eligible for vehicle reimbursement program

The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Sales Representative, Final Control Benefits:

Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:

  • Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
  • 401K with 6% company match
  • Employee Stock Ownership Plan (ESOP)
  • Excellent health & wellness benefits
  • Student debt & tuition reimbursement
  • Referral bonus

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer's performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent and ensure we are delivering local services with proven technologies.