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How much do bmv intermittent customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for bmv intermittent customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a BMV Intermittent Customer Service Representative?

BMV Intermittent Customer Service Representatives are employees who work at state Bureau of Motor Vehicles (BMV) offices on a part-time or as-needed basis. Their primary responsibilities include assisting customers with driver’s license and vehicle registration transactions, answering questions, processing paperwork, and ensuring compliance with state regulations. Because they are intermittent, their work hours may vary and they may be called in during peak periods or staff shortages. This role requires strong customer service skills and attention to detail.

What are the key skills and qualifications needed to thrive as a BMV Intermittent Customer Service Representative?

To excel as a BMV Intermittent Customer Service Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with DMV or BMV computer systems, document verification processes, and point-of-sale software is commonly required. Outstanding interpersonal skills, patience, and problem-solving abilities help you resolve customer issues efficiently and maintain a positive environment. These competencies are vital for ensuring accuracy, upholding regulatory compliance, and providing timely and courteous service to the public.

What are some common challenges faced by a BMV Intermittent Customer Service Representative, and how can they be managed?

BMV Intermittent Customer Service Representatives often encounter fluctuating customer volumes and a wide range of inquiries, which can make time management and adaptability essential skills. Handling irate or frustrated customers is another challenge, but staying patient and using clear communication helps to resolve issues efficiently. Since the position is intermittent, adjusting to varying schedules and quickly integrating into the team environment are important for success. Proactively seeking support from supervisors and utilizing available training resources can make these challenges more manageable.
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Bmv Intermittent Customer Service Representative jobs near you
Infographic showing various Bmv Intermittent Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

BMV Intermittent Customer Service Representative

Connersville, IN • On-site

State of Indiana
Public Administration • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

People enjoy working here

Recommended by students

Respectful managers

Learn more about State of Indianaexternal

$15.17/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

BMV Intermittent Customer Service Representative

Date Posted: Aug 7, 2026

Requisition ID: 482234

Location:

Connersville, IN, US, 47331

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This intermittent position will serve at the Connerville, Indiana, BMV Branch Office. Your work schedule will be determined by the supervisor and will be within these branch hours:

  • Monday, Wednesday, Friday: 9:00 am - 5:00 pm.

Pay Rate:

This position traditionally starts at an hourly rate of $15.17.

A Day in the Life:

The essential functions of this role are:

  • Use your job knowledge to conduct customer transactions

  • Answer customer’s questions and provide guidance

  • Assist with the daily opening and closing of the branch

  • Check transactions to ensure accuracy, timeliness, and proper accounting

  • Work with leadership to resolve escalated customer concerns and system problems

  • File applications as completed throughout the day

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

  • Top-notch communication skills.

  • A high level of critical thinking and the ability to troubleshoot.

  • Ability to process cash and card transactions.

  • Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.

  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

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