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Bmv Intermittent Customer Service Representative Jobs

State of Indiana

BMV Team Leader

Indianapolis, IN · On-site

$34K/yr

Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting ... BMV policies and procedures. * Serve as the technical resource for STARS transactions. * Assist ...

State of Indiana

BMV Team Leader

Indianapolis, IN · On-site

$34K/yr

Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting ... BMV policies and procedures. * Serve as the technical resource for STARS transactions. * Assist ...

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How much do bmv intermittent customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for bmv intermittent customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a BMV Intermittent Customer Service Representative?

BMV Intermittent Customer Service Representatives are employees who work at state Bureau of Motor Vehicles (BMV) offices on a part-time or as-needed basis. Their primary responsibilities include assisting customers with driver’s license and vehicle registration transactions, answering questions, processing paperwork, and ensuring compliance with state regulations. Because they are intermittent, their work hours may vary and they may be called in during peak periods or staff shortages. This role requires strong customer service skills and attention to detail.

What are the key skills and qualifications needed to thrive as a BMV Intermittent Customer Service Representative?

To excel as a BMV Intermittent Customer Service Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with DMV or BMV computer systems, document verification processes, and point-of-sale software is commonly required. Outstanding interpersonal skills, patience, and problem-solving abilities help you resolve customer issues efficiently and maintain a positive environment. These competencies are vital for ensuring accuracy, upholding regulatory compliance, and providing timely and courteous service to the public.

What are some common challenges faced by a BMV Intermittent Customer Service Representative, and how can they be managed?

BMV Intermittent Customer Service Representatives often encounter fluctuating customer volumes and a wide range of inquiries, which can make time management and adaptability essential skills. Handling irate or frustrated customers is another challenge, but staying patient and using clear communication helps to resolve issues efficiently. Since the position is intermittent, adjusting to varying schedules and quickly integrating into the team environment are important for success. Proactively seeking support from supervisors and utilizing available training resources can make these challenges more manageable.
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Bmv Intermittent Customer Service Representative jobs near you
Infographic showing various Bmv Intermittent Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

BMV Customer Service Representative

State of Indiana

Richmond, IN • On-site

$29K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

State Of Indiana rating

6.8

Company rating: 6.8 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

43rd of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.
Role Overview:
Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.
This position serves in the Richmond, Indiana, BMV Branch Office. Branch hours are:
  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 9:00 am - 6:30 pm
  • Wednesday: 9:00 am - 5:00 pm
  • Thursday: 9:00 am - 5:00 pm
  • Friday: 9:00 am - 5:00 pm
  • Saturday: 9:00 am - 12:30 pm

Salary:
The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
  • Use your job knowledge to conduct customer transactions.
  • Answer customer questions and provide guidance.
  • Assist with the daily opening and closing of the branch.
  • Check transactions to ensure accuracy, timeliness, and proper accounting.
  • Work with leadership to resolve escalated customer concerns and system problems.
  • File applications as completed throughout the day.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
  • Top-notch communication skills.
  • A high level of critical thinking and the ability to troubleshoot.
  • Ability to process cash and card transactions.
  • Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.
  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

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