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Bmv Intermittent Customer Service Representative Jobs

State of Indiana

BMV Team Leader

Fort Wayne, IN

$34K/yr

Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting ... BMV policies and procedures. * Serve as the technical resource for STARS transactions. * Assist ...

State of Indiana

BMV Team Leader

Fort Wayne, IN · On-site

$34K/yr

Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting ... BMV policies and procedures. * Serve as the technical resource for STARS transactions. * Assist ...

State of Indiana

BMV Call Center Representative

IN · Remote

$29K/mo

About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional ... Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You ...

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How much do bmv intermittent customer service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for bmv intermittent customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are BMV Intermittent Customer Service Representatives?

BMV Intermittent Customer Service Representatives are employees who work at state Bureau of Motor Vehicles (BMV) offices on a part-time or as-needed basis. Their primary responsibilities include assisting customers with driver’s license and vehicle registration transactions, answering questions, processing paperwork, and ensuring compliance with state regulations. Because they are intermittent, their work hours may vary and they may be called in during peak periods or staff shortages. This role requires strong customer service skills and attention to detail.

What are the key skills and qualifications needed to thrive as a BMV Intermittent Customer Service Representative, and why are they important?

To excel as a BMV Intermittent Customer Service Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with DMV or BMV computer systems, document verification processes, and point-of-sale software is commonly required. Outstanding interpersonal skills, patience, and problem-solving abilities help you resolve customer issues efficiently and maintain a positive environment. These competencies are vital for ensuring accuracy, upholding regulatory compliance, and providing timely and courteous service to the public.

How to get hired as a Customer Service Representative?

To get hired as a Customer Service Representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience or training in customer service and a high school diploma or equivalent are often required; some employers may also prefer familiarity with specific tools like CRM software. Applying through company websites, preparing for interviews, and demonstrating problem-solving abilities can improve chances of employment.

How many hours does a Customer Service Representative work?

A BMV Intermittent Customer Service Representative typically works part-time hours, often ranging from 20 to 30 hours per week, depending on the employer's needs. The schedule may include evenings, weekends, or flexible shifts, and some positions require availability during peak times or seasonal periods.

How much does the BMV pay in Indiana?

The BMV Intermittent Customer Service Representative in Indiana typically earns an hourly wage that ranges from $12 to $16, depending on experience and location. These positions often require strong customer service skills and may include part-time or flexible schedules.

What are some common challenges faced by a BMV Intermittent Customer Service Representative, and how can they be managed?

BMV Intermittent Customer Service Representatives often encounter fluctuating customer volumes and a wide range of inquiries, which can make time management and adaptability essential skills. Handling irate or frustrated customers is another challenge, but staying patient and using clear communication helps to resolve issues efficiently. Since the position is intermittent, adjusting to varying schedules and quickly integrating into the team environment are important for success. Proactively seeking support from supervisors and utilizing available training resources can make these challenges more manageable.

What is the highest salary for a Customer Service Representative?

The highest salary for a Customer Service Representative varies by industry and location but can reach up to $50,000 to $60,000 annually for experienced professionals in specialized or supervisory roles. Factors such as skills, certifications, and company size influence earning potential, with some top earners in certain sectors exceeding this range.
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Bmv Intermittent Customer Service Representative jobs near you
Infographic showing various Bmv Intermittent Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
BMV Customer Service Representatitve 2

BMV Customer Service Representatitve 2

State of Indiana

Auburn, IN • On-site

$31K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

 

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws.  When you are not facilitating these exams, you will be at the front line, processing transactions for customers. 

This position serves at the Auburn, Indiana. BMV Branch Office.  Branch hours are:

  • Sunday: Closed
  • Monday:  Closed
  • Tuesday:  9:00 am - 6:30 pm
  • Wednesday:  9:00 am - 5:00 pm
  • Thursday:  9:00 am - 5:00 pm
  • Friday:  9:00 am - 5:00 pm
  • Saturday:  9:00 am - 12:30 pm

Salary:

The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:  

  • Administer skills tests and evaluate driving skills.
  • Assist customers with vehicle/watercraft titles and registration needs.
  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
  • Attend training classes and/or take certification tests as required.
  • Maintain privacy of customer and all related records.
  • Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

  • High school dipoma or equivalent.
  • Must be 21 years of age or older.
  • Must possess a valid driver’s license for at least the preceding 12 month period.
  • Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Additional qualifications:

  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
  • Customer service experience.
  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
  • Must be familiar with the operations of all types of motor vehicles.
  • Working knowledge of Indiana driving laws.
  • Top-notch communication skills.
  • A high level of critical thinking and the ability to troubleshoot.
  • Ability to process cash and card transactions.
  • Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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