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Utility Operations Manager Jobs (NOW HIRING)

TECO

Utility Asset Management Analyst

Tampa, FL · On-site

Utility Asset Management Analyst Company: Peoples Gas System State and City: Florida - Tampa Shift ... You'll work closely with Operations, Engineering, Finance, and Corporate teams to support ...

New

TekSky

Operations Manager

Fort Lauderdale, FL · On-site

e are seeking an experienced Operations Manager with a strong background in land development, site work, and underground utility and infrastructure. This role will oversee construction activities ...

The Planet Group

Director of Operations

New Orleans, LA · On-site

Progressive leadership experience with a Power Utility Contract organization (foreman/general foreman/superintendent/operations manager) or bachelor's degree in engineering, Business Administration ...

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Utility Operations Manager information

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$31K

$63.5K

$118.5K

How much do utility operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for utility operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are some common challenges utility operations managers face in coordinating maintenance and emergency response teams?

Utility Operations Managers often juggle the complexities of scheduling planned maintenance while ensuring teams are prepared for unexpected outages or emergencies. Balancing these priorities requires strong communication and adaptability, as resources may need to be redirected quickly when issues arise. Additionally, they must coordinate with other departments, such as engineering and customer service, to minimize service disruptions and maintain compliance with safety regulations. Successfully managing these challenges is key to ensuring reliable utility services and efficient team performance.

What does a utility operations manager do?

A Utility Operations Manager oversees the day-to-day operations of utility services such as water, electricity, or gas. Their responsibilities typically include managing staff, ensuring compliance with regulations, maintaining infrastructure, optimizing efficiency, and responding to emergencies or service disruptions. They play a key role in planning, budgeting, and implementing operational improvements. Utility Operations Managers also coordinate with other departments and external agencies to ensure reliable service delivery and customer satisfaction.

What is the difference between Utility Operations Manager vs Utility Supervisor?

AspectUtility Operations ManagerUtility Supervisor
ResponsibilitiesOversees multiple departments, manages budgets, develops strategies, and ensures compliance across utility operations.Supervises daily work of utility staff, ensures safety, and manages operational tasks on a shift or team basis.
CredentialsTypically requires a bachelor’s degree in engineering, business, or related field; certifications like CWE or OSHA are common.Often requires a high school diploma or associate degree; relevant certifications may include safety or technical training.
Work EnvironmentOffice settings, field sites, and operational facilities; involves strategic planning and oversight.Primarily on-site in utility plants or field locations; focuses on operational supervision.

While both roles are vital in utility companies, the Utility Operations Manager focuses on strategic oversight and management, whereas the Utility Supervisor handles daily operational supervision. Understanding these differences helps in choosing the right career path or job opportunity.

What are the key skills and qualifications needed to thrive as a utility operations manager?

To thrive as a Utility Operations Manager, you need strong leadership skills, a solid understanding of utility operations, regulatory compliance, and a relevant degree such as engineering or business management. Familiarity with SCADA systems, asset management software, and safety certifications like OSHA are typically required. Exceptional problem-solving, communication, and team management skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient utility operations and effective coordination across teams and regulatory bodies.
More about Utility Operations Manager jobs
What cities are hiring for Utility Operations Manager jobs? Cities with the most Utility Operations Manager job openings:
What states have the most Utility Operations Manager jobs? States with the most job openings for Utility Operations Manager jobs include:
What job categories do people searching Utility Operations Manager jobs look for? The top searched job categories for Utility Operations Manager jobs are:
Utility Operations Manager jobs near you
Infographic showing various Utility Operations Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Operations Supervisor 1 or 2 (Operator of Record)

NW Natural

Coupeville, WA

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Operations Supervisor 1 or 2 (Operator of Record) 

Non-Union Position
WTR-Water Services Management Staff-King Water; Coupeville, Washington (US-WA)  
Regular FT, Non-Exempt
Posting # 5590  

NOTE: Qualified candidates must be able to respond within two hours to their Coupeville, WA reporting location. 

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

NW Natural Holdings' Texas operations are some of the fastest growing utilities in the nation, where our focus is on supporting developers by providing essential services to new communities. Our highly driven out-of-the-box thinkers are motivated to meet developer/builder timelines and requirements and pride themselves on partnerships with the developers, builders, and communities we serve.

The Role:

The Operations Supervisor is responsible for the safe, compliant, and efficient operation of assigned water and wastewater systems. This position provides leadership, technical guidance, and operational direction to field operators and technicians while ensuring regulatory compliance, water quality, customer service, and emergency response readiness.

Placement as an Operations Supervisor 1 or Operations Supervisor 2 (Operator of Record) will be determined based on qualifications, experience, certifications, and the ability to meet Washington regulatory requirements. Operations Supervisor 2 serves as the designated Operator of Record (OOR) and assumes full accountability for regulatory compliance and system operations.

Day to Day:

Operational Leadership & Oversight

  • Schedule, prioritize, and oversee daily work performed by field operators and technicians.
  • Ensure operational requirements, service levels, and project objectives are achieved.
  • Provide leadership through coaching, training, mentoring, and performance management.
  • Conduct employee performance evaluations in accordance with company guidelines.
  • Develop staff capabilities and support certification attainment and career progression.
  • Coordinate work activities to ensure efficient and reliable utility operations.

Regulatory Compliance & Documentation

  • Ensure all compliance sampling, monitoring, and reporting requirements are completed accurately and on time.
  • Maintain current knowledge of applicable federal, state, and local regulations.
  • Ensure compliance issues and violations are properly communicated, documented, and resolved.
  • Maintain operational and compliance documentation, including:
    • Operations & Maintenance (O&M) Manuals
    • Emergency Response Plans
    • Sampling Plans
    • Regulatory and compliance records
  • Support regulatory inspections and audits as required.

Operator of Record Responsibilities (Operations Supervisor 2 Only)

  • Serve as the designated Operator of Record (OOR).
  • Maintain accountability for regulatory compliance, system integrity, and protection of public health.
  • Ensure compliance with Washington Department of Health requirements and all applicable Operator of Record obligations.
  • Provide technical oversight of treatment, distribution, and operational programs.  

Emergency Response & System Reliability

  • Coordinate and oversee after-hours emergency response activities.
  • Dispatch staff, equipment, and resources to address emergencies and operational disruptions.
  • Direct responses to system failures, water quality concerns, and urgent service issues.
  • Ensure emergency response protocols remain current and effective.

Stakeholder Support & Communication

  • Support management of customer, client, and stakeholder communications.
  • Coordinate with internal teams, contractors, consultants, and regulatory agencies.
  • Complete additional assignments and operational priorities as directed by the Washington Operations Manager.

Safety

  • Ensure compliance with all company policies, procedures, and safety regulations.
  • Promote a strong safety culture and adherence to operational best practices.
  • Maintain compliance with company standards related to workplace conduct, safety, and operational expectations.
Come on your first day with:

Operations Supervisor 1

  • Two or more years of experience covering all aspects of utility operations.
  • Thorough knowledge of water and/or wastewater operations.
  • Knowledge of applicable federal, state, and local regulations.
  • Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.
  • Preference for one or more of the following certifications at hire; must obtain a Level 1 certification within one year of employment:
    • Water Distribution I or II
    • Water Treatment Plant Operator I or II
    • Wastewater Treatment Plant Operator I or II
    • Cross Connection Specialist (CCS)

Operations Supervisor 2 (Operator of Record)

  • Five or more years of progressively responsible water utility operations experience.
  • Experience with regulatory compliance, system oversight, and leading field operations.
  • Must meet all requirements to serve as an Operator of Record under Washington regulations.
  • To meet regulatory requirements for a Satellite Management Agency (SMA) certification in Washington, the following certifications are required at a minimum:
    • Water Distribution Manager 2 (WDM 2)
    • Water Treatment Plant Operator 2 (WTPO 2)
    • Cross Connection Specialist (CCS)
  • Ability to maintain certifications in good standing and obtain higher-level certifications as required for system size and complexity.
  • Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.

WORKING CONDITIONS: 

The working environment will be outdoor and indoor conditions depending on the specific supervisory role and need. This position requires decision and leadership ability, at times in emergency situations. Safety procedures must always be followed. Employees may be exposed to hazardous materials, confined space, electrical components, and heavy equipment such as backhoes, dump trucks and sewer flushing vehicles. Employees must be in a physical condition that will allow personnel access into typical industrial processing plant facilities and equipment

What we offer:


Health & Wellness –

  • Rich health insurance benefits with competitive employer contribution
  • Free access to an online wellness resources platform 

Work Life Balance -

  • Accrue up to 15 Vacation Days annually
  • 13 paid holidays
  • 3 weeks paid parental leave

Financial -

  • Competitive 401K company contribution and match 
  • 15% discount on NW Natural stock through Employee Stock Purchase Program
  • Up to $5250 a year in tuition reimbursement  

Base salary range: 

This position may be filled at either level based on qualifications:

Operations Supervisor 1: $34.37 – $52.24 per hour 

Operations Supervisor 2 (Operator of Record): $38.50 – $51.32 per hour


 

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

https://www.careers.nwnatural.com/nwnaturalwater

Deadline: 8/12/2026

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural Water’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.

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