Utility Operations Manager Jobs (NOW HIRING)

Salary : $93,223.52 Annually
Location : 222 Pine Avenue, Albany, Georgia 31701, GA
Job Type: Full-Time
Job Number: 26-05-017
Department: Public Works
Opening Date: 05/19/2026
Closing Date: 6/19/2026 11:59 PM Eastern
The Position
The purpose of this classification is to assist the Utility Operations Director in management and implementation of departmental operations, policies and procedures associated with the Public Works Department Divisions, Storm Water, Sewer Systems, and Solid Waste. This position is an advanced supervisory management position with significant field and administrative responsibilities for planning and delivering program services, responding to emergency situations and supervision of utility operations personnel.
Duties
Supervises, directs, motivates, and evaluates assigned staff, processes employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; participates in the hiring process for Utility Operations divisions.
Assists the Utility Operations Director with planning, directing, and coordinating functions of Utility Operations including Storm Water, Street, Sewer Systems and Solid Waste Divisions; assists division superintendents with project estimates, commission agenda items, personnel issues, productivity studies, and divisional reorganization.
Consults with City Management, Commissioners, outside agencies, regulatory agencies, and other officials to resolve problems, provide technical expertise, and advice or direction.
Plans, directs, monitors, and evaluates department/division programs; coordinates departmental work activities with those of other divisions, departments, contractors, consultants, outside agencies, to include federal, state and local governmental agencies and/or officials.
Plans, develops, implements and monitors Utility Operations training and safety-related programs and activities; ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures; reviews all accident claims.
Assists the director with sewer collection projects and estimates; directs the safe and efficient operation of city sewage treatment plant; monitors and audits Sanitary Sewer Accounts projects and estimates and resolves residential billing issues; consults or directs consultation with the public relative to sewer tap fees, sewer availability and extensions.
Assists in preparing department budget; may assist division superintendents with budget preparation; makes recommendations; monitors expenditures.
Processes a variety of documentation associated with departmental operations, per established procedures and within designated timeframes; distributes documentation or maintains records as appropriate.
Compiles and/or tracks various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; conducts efficiency analysis; prepares and conducts feasibility studies; standards conformance; prepares or generates reports; maintains records.
Reads and interprets diagrams, blueprints, and maps.
Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of entered data; makes corrections as appropriate; uses knowledge of various software programs to operate a computer in an effective, efficient manner.
Communicates with management, employees, city departments, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a comprehensive, current knowledge and awareness of applicable laws, ordinances, regulations and procedures; maintains an awareness of new trends and
advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
Administers the assessment and information systems process for proposed construction in the City of Albany; approves projects to be assessed to property owners.
Oversees the auditing of utility billing reports for outstanding sewer service charges and preparation of appropriate billing.
Monitors policy compliance to ensure department uniformity; monitors customer service complaints; coordinates problem resolution and performs follow-up.
Assists Superintendents with construction project plan review and cost analysis; may assist the Director in conducting pre-construction meetings for various projects; monitors construction, repair and maintenance of city streets, alleys, sidewalks, public rights-of-way and street sweeping.
Supervisory Responsibilities
Manages 26 subordinate supervisors who supervise a total of 145 employees in the Storm Water, Sewer Systems and Solid Waste Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum Qualifications
Bachelor's degree in Business Administration, Environmental Science, or closely related field required; supplemented by ten (10) years managerial experience and/or training that includes developing, implementing, and monitoring projects and activities preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Valid Georgia Driver's License
Core Competencies & ADA Compliance
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self- available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment- free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Personal Appearance- Dresses appropriately for position; keeps self well groomed.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities a...