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Utility Operations Manager Jobs (NOW HIRING)

TECO

Utility Operations Systems Coordinator

Tampa, FL

Utility Operations Systems Coordinator Company: Peoples Gas System State and City: Florida - Tampa ... Experience with asset management, work management, or enterprise business systems * Familiarity ...

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TECO

Utility Operations Systems Coordinator

Tampa, FL · On-site

Utility Operations Systems Coordinator Company: Peoples Gas System State and City: Florida - Tampa ... Experience with asset management, work management, or enterprise business systems * Familiarity ...

New

Liberty

Manager, Wastewater Operations

Goodyear, AZ · On-site

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international ... Purpose The Operations Manager (Wastewater) performs water/wastewater and environmental resources ...

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Utility Operations Manager information

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$63.5K

$118.5K

How much do utility operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for utility operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are some common challenges Utility Operations Managers face in coordinating maintenance and emergency response teams?

Utility Operations Managers often juggle the complexities of scheduling planned maintenance while ensuring teams are prepared for unexpected outages or emergencies. Balancing these priorities requires strong communication and adaptability, as resources may need to be redirected quickly when issues arise. Additionally, they must coordinate with other departments, such as engineering and customer service, to minimize service disruptions and maintain compliance with safety regulations. Successfully managing these challenges is key to ensuring reliable utility services and efficient team performance.

What does a Utility Operations Manager do?

A Utility Operations Manager oversees the day-to-day operations of utility services such as water, electricity, or gas. Their responsibilities typically include managing staff, ensuring compliance with regulations, maintaining infrastructure, optimizing efficiency, and responding to emergencies or service disruptions. They play a key role in planning, budgeting, and implementing operational improvements. Utility Operations Managers also coordinate with other departments and external agencies to ensure reliable service delivery and customer satisfaction.

What is the difference between Utility Operations Manager vs Utility Supervisor?

AspectUtility Operations ManagerUtility Supervisor
ResponsibilitiesOversees multiple departments, manages budgets, develops strategies, and ensures compliance across utility operations.Supervises daily work of utility staff, ensures safety, and manages operational tasks on a shift or team basis.
CredentialsTypically requires a bachelor’s degree in engineering, business, or related field; certifications like CWE or OSHA are common.Often requires a high school diploma or associate degree; relevant certifications may include safety or technical training.
Work EnvironmentOffice settings, field sites, and operational facilities; involves strategic planning and oversight.Primarily on-site in utility plants or field locations; focuses on operational supervision.

While both roles are vital in utility companies, the Utility Operations Manager focuses on strategic oversight and management, whereas the Utility Supervisor handles daily operational supervision. Understanding these differences helps in choosing the right career path or job opportunity.

What are the key skills and qualifications needed to thrive as a Utility Operations Manager, and why are they important?

To thrive as a Utility Operations Manager, you need strong leadership skills, a solid understanding of utility operations, regulatory compliance, and a relevant degree such as engineering or business management. Familiarity with SCADA systems, asset management software, and safety certifications like OSHA are typically required. Exceptional problem-solving, communication, and team management skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient utility operations and effective coordination across teams and regulatory bodies.
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Utility Operations Manager jobs near you

Utility Operations Application Support

Scylla Solutions LLC

Jersey City, NJ

Full-time

Re-posted 26 days ago

Job description

The MWM/EAM Application Support Analyst is responsible for administering, supporting, and optimizing Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) applications used across utility operations. This role ensures reliable system performance, resolves complex technical issues, supports integrations, and partners with both business and IT teams to maintain high service availability.
The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment.

Responsibilities

  1. Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance.
  2. Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis.
  3. Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence.
  4. Execute controlled changes, including configuration deployments, application upgrades, and patching activities.
  5. Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation).
  6. Write and optimize SQL queries for troubleshooting, data validation, and operational reporting.
  7. Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems.
  8. Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes.
  9. Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues.
  10. Conduct user training and provide ongoing support to ensure optimal application usage.
  11. Perform regular system health checks and proactively identify improvement opportunities.
  12. Assist with planning and execution of new application implementations or major upgrades.
  13. Participate in an on-call rotation to support critical system incidents.

QualificationsEducation / Experience

  • Bachelor's degree or equivalent required.
  • 5+ years of experience in utility operations and related applications.
  • Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus).
  • Excellent problem-solving skills, with strong attention to detail.
  • Strong communication abilities to work effectively with both technical and non-technical stakeholders.
  • Passion for environmental sustainability and a desire to make a positive impact.

Knowledge, Skills & AbilitiesRequired

  • Solid understanding of utility operations and processes.
  • Hands-on experience supporting MWM and/or EAM systems in a production environment.
  • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred).
  • Excellent analytical and problem-solving capabilities.
  • Strong interpersonal and communication skills.
  • Experience with ITSM and change control processes (ServiceNow/ITIL).
  • Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues.
  • Knowledge of IT security best practices.
  • Strong data analysis and reporting abilities.
  • Understanding of compliance expectations within regulated utilities.
  • Ability to translate business requirements into actionable technical solutions.
  • Proficiency in creating and maintaining support documentation.
  • Experience working within agile methodologies.
  • Commitment to continuous learning and improvement.

Preferred / Nice to Have

  • Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin).
  • Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune).
  • Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors.
  • Exposure to scripting/automation tools (Python, PowerShell).
  • Project coordination or project management experience.

Certifications

  • Cloud infrastructure certification (e.g., AWS) is a plus.