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Utility Customer Service Jobs in Michigan (NOW HIRING)

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Ionia, MI · On-site

$18 - $24.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Saint Johns, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$18.75 - $25.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Howell, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Lansing, MI · On-site

$20.25 - $27.75/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Saginaw, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Howell, MI · On-site

$18.75 - $25.50/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Lansing, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Ionia, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Saginaw, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Allegan, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Kalamazoo, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Howell, MI · On-site

$19 - $27/hr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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Utility Customer Service information

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Michigan? For Utility Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Michigan look for? The top searched job categories for Utility Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Utility Customer Service jobs? Cities in Michigan with the most Utility Customer Service job openings:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Michigan as of June 2026, with employment types broken down into 6% As Needed, 12% Full Time, and 82% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Customer Service Representative

Customer Service Representative

Holland Board of Public Works

Holland, MI • On-site

$15 - $20.25/hr

Other

Posted 9 days ago

Job description

Description
Reports to: Customer Service Manager
Job Summary: This position is responsible for serving customers and maintaining customer accounts.
Essential Duties
  • Respond to customer inquiries and requests for service.
  • Explain and answer questions on utility bills and rate schedules via all communication platforms (face-to-face, telephone, email, online, etc.).
  • Perform data entry for utility billing, deposit accounting and rate calculations.
  • Perform customer utility usage analysis.
  • Process service orders.
  • Receive and process payments made on BPW invoices.
  • Balance cash drawer.
  • Perform credit and collection activities.
  • Understand and utilize customer-based software systems including, but not limited to:
    • Customer Information System
    • Residential Customer Portal
    • Business Customer Portal
    • Credit Card Processing
    • Customer Screening Tools
    • Electronic Service Order System
    • AMI/MDM Systems to verify customer data and perform remote action.
  • Direct general BPW calls to appropriate departments when necessary.
  • Promote favorable public image and maintain a professional and positive attitude.
  • Assist Customer Programs Coordinators as needed.
  • Perform all other tasks as assigned.
Essential Qualifications
  • High school diploma or equivalent.
  • Effective workplace mathematical and information locating skills as demonstrated through WorkKeys assessment (Applied Math - 3, Graphic Literacy-4).
  • Excellent telephone and interpersonal skills.
  • Ability to deal effectively and respectfully with the general public and coworkers.
  • Working knowledge of Microsoft Word and Excel.
  • Ability to work under pressure.
  • 10-key pad experience and ability to enter data quickly and accurately.
Preferred Qualifications
  • Bilingual: English/Spanish is preferred.
  • Associate degree or equivalent education and experience.
  • Strong workplace skills as demonstrated through WorkKeys assessments (Applied Math - 5, Graphic Literacy - 5, Workplace Documents - 5).
  • Prior utility customer service experience (electric, cable, telecom, refuse)
Physical Requirements & Working Conditions
  • Normal office environment with minimum discomfort due to noise, dirt and dust.
  • Must be able to sit for long periods of time.
  • Mental ability to frequently handle pressures related to working on multiple projects requiring attention to detail.
  • Must be able to work after hours for emergency situations.

Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.

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