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Utility Customer Service Jobs in Michigan (NOW HIRING)

GridHawk LLC

MI- Utility Locate Technician

Howell, MI · On-site

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Saint Johns, MI · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Lansing, MI · On-site

$20.25 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

MI- Utility Locate Technician

Lambertville, MI · On-site

$18.50 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Kalamazoo, MI

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Ann Arbor, MI · On-site

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Lambertville, MI · On-site

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

MI- Utility Locate Technician

Howell, MI

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Adecco US, Inc.

Customer Service Call Agent

Jackson, MI · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and ...

GridHawk

Locate Technician

Jackson, MI · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Jackson, MI · On-site

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Battle Creek, MI

$19 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Sterling Engineering, Inc.

Be Seen First

Natural Gas Project Manager

Taylor, MI · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Manage utility customer projects, turnkey projects, customer service requests, and field support activities. * Oversee project schedules, staffing, budgets, and overall program performance. * Manage ...

GridHawk

Locate Technician

Battle Creek, MI · On-site

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

Sterling Engineering Inc.

Natural Gas Project Manager

Detroit, MI · Hybrid

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage utility customer projects, turnkey projects, customer service requests, and field support activities. * Oversee project schedules, staffing, budgets, and overall program performance. * Manage ...

SMS Group of Companies

Energy Educator

Detroit, MI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Seeking proven Energy Educator / Service Technician with the technical savvy to assess small business utility customers energy usage, utilizing assessment tools. In addition to educating the utility ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Pickford, MI

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Michigan?

For Utility Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Michigan look for?

The top searched job categories for Utility Customer Service jobs in Michigan are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

MI- Utility Locate Technician

GridHawk LLC

Howell, MI • On-site

$19 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

GridHawk rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Utility Locate Technician

Utility Locate Technicians are responsible for accurately locating underground facilities including, electric power lines, gas lines, fiber optic lines (minimal). This position is a key component to ensure that the area is complying with client and state requirements. Service duties include observing, locating, marking, and documenting underground and exposed utility locations. Understanding of doing so, using multiple methods is required. Locating technician will be dispatched to locate and verify for utility customer. Technician can work independently or in a team environment, in both circumstances’ technician will work under assigned supervisor. Ability to perform this job takes focus, skill, and the use of machinery and/or tools. GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based on performance.
***In order to obtain employment with GridHawk LLC, candidate MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST also take and pass a DOT drug test. ***
All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
  • Company vehicle, laptop and smartphone
  • All personal protective equipment provided
Duties will include, but are not limited to:
  • Locates underground facilities by using a transmitter and hooking up to a buried facility, pedestal etc.
  • Works in and walks over all types of terrain in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions.
  • Interprets job order tickets, blueprints and maps to efficiently route and perform duties.
  • Performs locates and emergency/on-call locates during regular, overtime and holiday hours as necessary to meet customer needs.
  • Performs all work in a timely, professional and efficient manner while effectively communicating and interacting with customers, co-employees and third parties
  • Communication with management team, contractor and utility customer to ensure a damage free environment
  • Knowledge of technology and tools needed
  • Ability to work with others and in a supervised team environment
Qualifications:
  • High School Diploma or equivalency (GED)
  • State issued driver's license
  • Ability to problem solve
  • Ability to read, interpret, and decipher multiple types of prints
  • Ability to lift over 50lbs
  • Ability to walk/stand for multiple hours a day
  • Excellent communication skills needed
  • Ability to read and interpret prints at a high level
  • Pass a Background screening (no violations within the last 5 years)
  • Pass a DOT drug test
All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.
Benefits for full-time employees include:
  • Health Insurance
  • Dental Insurance
  • Term life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Vision Insurance
  • Flexible Benefits Plan
  • 401(k) Savings Plan (Matched by the company)
Job Type: Full-time
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 10-hour shift
  • Monday to Friday
  • On call
  • Weekends as needed
Education:
  • High school or equivalent (Required)
Experience:
  • Computer skills: 1 year (Preferred)
  • Utility Locating: 1 year (Preferred)
License/Certification:
  • Driver's License (Required)
Work Location: On the road

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