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Usaa Veteran Jobs (NOW HIRING)

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Military veterans and spouses are highly encouraged to apply. Relocation assistance is not ...

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Usaa Veteran information

What is a USAA veteran?

A USAA Veteran typically refers to a military veteran who is eligible for membership with USAA, a financial services company that serves current and former members of the U.S. military and their families. USAA offers banking, insurance, and investment services designed specifically for the unique needs of military personnel. Veterans who have served honorably in the U.S. Armed Forces, including the Army, Navy, Air Force, Marines, Coast Guard, National Guard, and Reserves, may qualify for USAA membership. Becoming a member can provide access to competitive rates and specialized financial resources.

How does being a veteran influence your work and career growth at USAA?

At USAA, veterans often find that their military experience is highly valued and can positively influence their work and career trajectory. The company provides dedicated support systems, including veteran-focused employee resource groups, mentoring opportunities, and training programs tailored to leverage military skills in the corporate environment. Veterans frequently collaborate with team members who understand their background, which fosters a sense of community and belonging. Additionally, USAA's mission-driven culture aligns well with veterans' values, often leading to strong engagement and advancement opportunities within the organization.

What are the key skills and qualifications needed to thrive as a USAA customer service representative, and why are they important?

To thrive as a USAA Customer Service Representative, you need strong communication skills, knowledge of financial products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in digital communication platforms are often required. Exceptional problem-solving abilities, empathy, and adaptability help representatives connect with members, especially veterans and military families. These skills ensure effective service, foster trust, and uphold USAA’s commitment to supporting its unique membership base.

What is the difference between Usaa Veteran vs Usaa Customer Service Representative?

AspectUsaa VeteranUsaa Customer Service Representative
Required CredentialsMilitary experience, sometimes additional certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentOffice or remote, often in financial servicesCall centers, office settings, or remote
Employer & Industry UsageUsed by veterans transitioning to civilian roles in financeCommonly employed by USAA in customer support
Search & Comparison IntentVeterans seeking roles aligned with military backgroundIndividuals exploring customer service roles at USAA

Usaa Veteran roles typically require military experience and focus on leveraging veterans' skills in financial services. In contrast, Usaa Customer Service Representative positions are customer-focused roles requiring customer service skills and are open to a broader applicant pool. Both roles are within the USAA organization but serve different career paths and skill sets.

More about Usaa Veteran jobs

What cities are hiring for Usaa Veteran jobs?

Cities with the most Usaa Veteran job openings:

What states have the most Usaa Veteran jobs?

States with the most job openings for Usaa Veteran jobs include:

What job categories do people searching Usaa Veteran jobs look for?

The top searched job categories for Usaa Veteran jobs are:

Usaa Veteran jobs near you
Infographic showing various Usaa Veteran job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Associate Auto Adjuster (Glass & Roadside)

USAA

San Antonio, TX • On-site

$48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

53rd of 175 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
What you'll do:
  • Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles.
  • Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
  • Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
  • Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
  • Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
  • Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for our members by
communicating clearly and professionally using multiple communication
channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business
applications
• Successfully acquire an insurance adjuster license and applicable state
registrations within 90 days of hire
• Successful completion of a job-related assessment is required.
What sets you apart:
  • US military experience through military service or a military spouse/domestic partner
  • Bachelor's degree
  • Current USAA Claims Contact Center Representative or Current USAA Insurance Professional Insurance Sales and Service

Compensation range starting at $48,340.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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