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Urgently Hiring Call Center Supervisor Jobs (NOW HIRING)

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

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Urgently Hiring Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do urgently hiring call center supervisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for urgently hiring call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center supervisor do?

A Call Center Supervisor oversees the daily operations of a call center team, ensuring that customer service representatives meet performance standards and provide excellent customer support. They are responsible for training staff, monitoring calls for quality assurance, resolving escalated issues, and generating performance reports. Additionally, they help implement policies, motivate team members, and work to improve overall customer satisfaction and efficiency within the center.

What are the key skills and qualifications needed to thrive as a call center supervisor?

To excel as a Call Center Supervisor, you need experience in customer service, strong leadership abilities, and often a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and sometimes certifications in customer service management are valuable. Outstanding communication, conflict resolution, and team motivation skills help supervisors manage staff and ensure high-quality interactions. These skills are crucial for maintaining efficient operations, meeting performance targets, and fostering a positive team environment.

What are the primary challenges faced by call center supervisors, and how can they be addressed?

Call Center Supervisors often encounter challenges such as managing high staff turnover, ensuring consistent service quality, and handling escalated customer issues. Addressing these challenges involves fostering a supportive team environment, providing ongoing training and coaching, and implementing clear performance metrics. Supervisors who prioritize open communication and regularly recognize staff achievements tend to maintain higher morale and achieve better results.

What is the difference between Urgently Hiring Call Center Supervisor vs Call Center Agent?

AspectUrgently Hiring Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, manages escalations, ensures quality standardsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solving, team managementCustomer service, communication, product knowledge
CredentialsHigh school diploma or equivalent; experience in customer service and team supervisionHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentSupervisory role in call center setting, often in fast-paced environmentFrontline role, handling calls directly from customers

In summary, the Urgently Hiring Call Center Supervisor focuses on managing and leading the team, ensuring quality and performance, while the Call Center Agent primarily handles customer interactions and inquiries. Both roles require strong communication skills, but the supervisor position demands leadership experience and oversight responsibilities.

What cities are hiring for Urgently Hiring Call Center Supervisor jobs?

Cities with the most Urgently Hiring Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Urgently Hiring Call Center Supervisor jobs?

States with the most job openings for Urgently Hiring Call Center Supervisor jobs include:

Urgently Hiring Call Center Supervisor jobs near you

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 12 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week