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Unified Communications Manager Jobs in Raleigh, NC

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

Dlapiper

Infrastructure & Ops Engineer II

Raleigh, NC · Hybrid

$104K - $137K/yr

Experience with Unified Communications and Collaboration technologies. * Must have senior technical ... Meet deadlines, manage competing priorities, and commit to meeting high standards. * Comply with ...

Couchbase, Inc.

Public Relations Manager

Raleigh, NC · On-site

... unified platform architected for performance, flexibility and global scale. With Couchbase ... Bachelor's degree in Communications, Public Relations, Journalism, or a related field. * Direct ...

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All JobsUnified Communications JobsUnified Communications Manager JobsUnified Communications Manager Jobs in Raleigh, NC

Unified Communications Manager information

See Raleigh, NC salary details

$39.9K

$83.5K

$141.4K

How much do unified communications manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for unified communications manager in Raleigh, NC is $83,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a unified communications manager?

A Unified Communications Manager is a professional responsible for overseeing and managing an organization’s communication systems, such as voice, video, messaging, and collaboration platforms. They ensure seamless integration and efficient operation of these technologies, often working with systems like Cisco Unified Communications Manager or Microsoft Teams. Their role involves configuring, maintaining, and troubleshooting communication networks to support business operations. They also help plan upgrades and train staff on new features or systems.

What are some typical challenges a unified communications manager faces when implementing new communication platforms across an organization?

Unified Communications Managers often encounter challenges such as integrating new systems with existing IT infrastructure, ensuring user adoption, and maintaining security and compliance standards. Balancing the needs of different departments and training staff on updated tools can also be demanding. Successful managers proactively collaborate with IT, HR, and end-users to ensure smooth rollouts and minimize disruptions to business operations.

What are the key skills and qualifications needed to thrive as a unified communications manager, and why are they important?

To thrive as a Unified Communications Manager, you need expertise in network administration, voice and video technologies, and a strong understanding of unified communications platforms like Cisco, Microsoft Teams, or Zoom, often supported by a degree in IT or a related field. Familiarity with technical tools such as VoIP systems, SIP protocols, and certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is highly valuable. Excellent project management, problem-solving, and interpersonal communication skills help you coordinate between technical teams and non-technical stakeholders. These skills ensure seamless communication infrastructure, efficient issue resolution, and successful adoption of collaboration tools across an organization.

What is the difference between Unified Communications Manager vs Network Engineer?

AspectUnified Communications ManagerNetwork Engineer
Primary RoleManages and configures unified communication systems like VoIP, video conferencing, and collaboration toolsDesigns, implements, and maintains network infrastructure including LAN, WAN, and security protocols
Required CertificationsCCNA, CCNP, or vendor-specific UC certificationsCCNA, CCNP, or Cisco Certified Network Professional certifications
Work EnvironmentIT departments, communication service providers, enterprise settingsData centers, enterprise networks, service providers
Industry UsageTelecommunications, IT, enterprise communicationNetworking, cybersecurity, IT infrastructure

While both roles require networking knowledge and certifications like CCNA or CCNP, the Unified Communications Manager focuses on managing communication systems such as VoIP and video conferencing, whereas the Network Engineer designs and maintains the broader network infrastructure. They often collaborate but serve different core functions within IT and communications teams.

What job categories do people searching Unified Communications Manager jobs in Raleigh, NC look for?

The top searched job categories for Unified Communications Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Unified Communications Manager jobs?

Cities near Raleigh, NC with the most Unified Communications Manager job openings:

Unified Communications Manager jobs near you
Infographic showing various Unified Communications Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,460 per year, or $40.1 per hour.

Senior Voice Engineer -NATIONWIDE-

GlobalXperts

Raleigh, NC • On-site

$100 - $125/hr

Other

Re-posted 16 days ago

Job description

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.

Job Description

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco Contact Center, and Cisco UC cluster environments who will be responsible for providing core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.

Duties and Responsiblities:

  • Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions
  • Analyze the existing voice and data networks and recommend solutions based on requirements
  • Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
  • Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP.
  • Assist the account teams during the sales process by educating the customer on new technologies in the contract cent and UC arena
  • Lead Engineering efforts of UC and Contact center Projects
  • Maintain and support Cisco’s IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports .
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Provide knowledge transfer to Team members and support staff
  • Work as a team to ensure customer requirements are gathered and projects are successfully implements
  • Identifiable Behavior: It is imperative you maintain the following Identifiable Behavior:
  • Self motivated
  • A strong professional personality
  • Strong work ethic
  • Team focused
  • Ability to manage and influence individuals to obtain maximum results
  • Self-confident, which translates well with customers, partners and colleagues
  • Flexible and adaptable to change
  • Able to grasp new concepts and translate ideas into actions
  • Lateral thinker
Qualifications
  • Minimum 7 years related experience in the networked voice and call center environments
  • High-end experience in PBX and/or Call Center systems engineering experience
  • Bachelor’s degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
  • Ability to work weekends and off hours as necessary to meet customer requirements
  • Willingness to travel up to 25% of time
  • Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
  • Excellent Customer Service and communication skills
  • Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
  • Knowledge in CVP scripting and call control
  • Knowledge of Call Center supporting applications such as ticketing systems
  • Strong critical thinking and analytical skills
  • Good team player, willing to share knowledge with the team
  • Ability to manage and influence individuals to obtain maximum results
  • Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable
Additional Information

All your information will be kept confidential according to EEO guidelines.

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