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Unified Communications Manager Jobs in Raleigh, NC

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...

cookboardman

Project Manager

Durham, NC · On-site

IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions. The project manager has complete ...

cookboardman

Project Manager

Durham, NC · On-site

IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions. The project manager has complete ...

Cook & Boardman

Project Manager

Durham, NC · On-site

IP video surveillance; access control; enterprise wireless and networking; voice, data and fiber cabling; unified communications; and audio/visual solutions. The project manager has complete ...

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All JobsUnified Communications JobsUnified Communications Manager JobsUnified Communications Manager Jobs in Raleigh, NC

Unified Communications Manager information

See Raleigh, NC salary details

$39.9K

$83.5K

$141.4K

How much do unified communications manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for unified communications manager in Raleigh, NC is $83,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $94,800.00 per year, depending on experience, location, and employer.

What is the difference between Unified Communications Manager vs Network Engineer?

AspectUnified Communications ManagerNetwork Engineer
Primary RoleManages and configures unified communication systems like VoIP, video conferencing, and collaboration toolsDesigns, implements, and maintains network infrastructure including LAN, WAN, and security protocols
Required CertificationsCCNA, CCNP, or vendor-specific UC certificationsCCNA, CCNP, or Cisco Certified Network Professional certifications
Work EnvironmentIT departments, communication service providers, enterprise settingsData centers, enterprise networks, service providers
Industry UsageTelecommunications, IT, enterprise communicationNetworking, cybersecurity, IT infrastructure

While both roles require networking knowledge and certifications like CCNA or CCNP, the Unified Communications Manager focuses on managing communication systems such as VoIP and video conferencing, whereas the Network Engineer designs and maintains the broader network infrastructure. They often collaborate but serve different core functions within IT and communications teams.

What are the key skills and qualifications needed to thrive as a unified communications manager, and why are they important?

To thrive as a Unified Communications Manager, you need expertise in network administration, voice and video technologies, and a strong understanding of unified communications platforms like Cisco, Microsoft Teams, or Zoom, often supported by a degree in IT or a related field. Familiarity with technical tools such as VoIP systems, SIP protocols, and certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is highly valuable. Excellent project management, problem-solving, and interpersonal communication skills help you coordinate between technical teams and non-technical stakeholders. These skills ensure seamless communication infrastructure, efficient issue resolution, and successful adoption of collaboration tools across an organization.

What are some typical challenges a unified communications manager faces when implementing new communication platforms across an organization?

Unified Communications Managers often encounter challenges such as integrating new systems with existing IT infrastructure, ensuring user adoption, and maintaining security and compliance standards. Balancing the needs of different departments and training staff on updated tools can also be demanding. Successful managers proactively collaborate with IT, HR, and end-users to ensure smooth rollouts and minimize disruptions to business operations.

What is a unified communications manager?

A Unified Communications Manager is a professional responsible for overseeing and managing an organization’s communication systems, such as voice, video, messaging, and collaboration platforms. They ensure seamless integration and efficient operation of these technologies, often working with systems like Cisco Unified Communications Manager or Microsoft Teams. Their role involves configuring, maintaining, and troubleshooting communication networks to support business operations. They also help plan upgrades and train staff on new features or systems.
What are popular job titles related to Unified Communications Manager jobs in Raleigh, NC? For Unified Communications Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Unified Communications Manager jobs in Raleigh, NC look for? The top searched job categories for Unified Communications Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Unified Communications Manager jobs? Cities near Raleigh, NC with the most Unified Communications Manager job openings:
Unified Communications Manager jobs near you
Infographic showing various Unified Communications Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $83,460 per year, or $40.1 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 5 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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