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UCF Health - Student Health Services (SHS):

The office of Academic Services for Student-Athletes (ASSA) offers a variety of support services including tutoring, study hall, and academic coaching/advising to help assist the more than 400 UCF student-athletes reach their full academic potential. The staff of Academic Advisors, Learning Specialists, Learning Assistants, and Tutors work one on one with student athletes to provide them support in their transition from High School to college and throughout their careers at UCF.

The Opportunity:

The Student Health Services (SHS) Medical Secretary position provides non-clinical patient support at UCF Student Health Services-Main Campus. Working under the supervision of the Business Manager I, this position is responsible for reviewing patient accounts, performing database maintenance functions, and ensuring the accuracy of all data recorded.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Responsibilities:

Patient Scheduling & Front Desk Operations:

• Greet patients and serve as the primary scheduler for UCF Student Health Services.

• Determine appropriate appointment types and time lengths.

• Schedule non-emergency appointments with appropriate providers to support daily patient flow.

• Refer patients to the Nurse Facilitator for triage or assist with telephone-based triage.

• Complete all steps on opening and closing appointment checklists.

Patient Communication & Customer Service:

• Answer incoming calls and provide accurate information to patients.

• Direct visitors to appropriate departments within UCF Health Services.

• Maintain clear and professional communication with patients and staff regarding appointments and services.

Insurance Verification & Financial Processing:

• Verify insurance eligibility and appointment coverage using PeopleSoft.

• Collect patient co-payments and outstanding balances.

• Perform electronic eligibility confirmations when applicable.

• Maintain accurate financial communication records on patient accounts.

• Electronic Health Records & Data Management:

• Enter, register, update, and verify patient demographic and insurance information in the EHR.

• Track received data and source documents to ensure accuracy and completeness.

• Prepare and interpret information for data entry. Generate reports and respond to inquiries regarding patient data.

Scheduling Coordination & Administrative Support:

• Reconcile clinical and departmental scheduling conflicts as they arise.

• Organize and distribute incoming and outgoing mail.

• Post checks, scan check logs, and maintain related documentation.

• Stock and control departmental forms and supplies.

Policy Compliance & Documentation:

• Interpret and communicate policies and procedures to USPS and OPS staff.

• Create, update, and maintain departmental manuals, guidelines, and handbooks.

• Ensure documentation complies with HIPAA policies and FERPA guidelines.

Training & Staff Support:

• Assist with training of OPS employees and student clerks.

• Provide procedural guidance as needed to support consistent operations.

Professional Development & General Duties:

• Complete all required university, AHSC, and SHS trainings in a timely manner.

• Perform additional duties as assigned by the Student Health Coordinator or designee.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• One year of experience in healthcare or one year in customer service.

• Clinical knowledge and understanding of CPT and ICD-10 codes. Proficient with medical terminology.

• Working knowledge of health insurance, pre-authorizations, and medical specialties.

• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.

• Electronic Medical Records experience.

• Excellent professional communication skills, at all levels within the organization and with patients.

Additional Application Materials Required:

In addition to your application, please submit a resume.

Special Instructions to the Applicants:

• This is a time-limited and auxiliary funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.