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Triage Engineer Jobs (NOW HIRING)

Latitude AI

Triage Analyst II (Contract)

Pittsburgh, PA · On-site

$33.78 - $56.68/hr

Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif. Meet the team: Latitude's Triage Operations team is a growing group of experts specializing ...

Latitude AI

Triage Associate I (Contract)

Pittsburgh, PA · On-site

$26.39 - $39.59/hr

Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif. Meet the team: Latitude's Triage Operations team is a growing group of experts supporting ...

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How much do triage engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for triage engineer in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What is a Triage Engineer job?

A Triage Engineer is responsible for investigating, diagnosing, and prioritizing technical issues reported by customers or internal teams. They act as the first line of defense in identifying whether an issue is a bug, a configuration problem, or a known limitation. Triage Engineers collaborate with support, development, and QA teams to ensure critical issues are addressed efficiently. Their goal is to streamline the troubleshooting process and improve response times for resolving technical problems.

What are the key skills and qualifications needed to thrive in the Triage Engineer position, and why are they important?

To thrive as a Triage Engineer, you need strong analytical abilities, deep technical troubleshooting skills, and experience in software engineering or IT support, often backed by a degree in computer science or related fields. Familiarity with ticketing systems, diagnostic tools, and industry certifications such as ITIL or CompTIA A+ is beneficial. Excellent communication, prioritization, and teamwork skills enable you to interact effectively with support teams and customers under pressure. These capabilities are crucial to swiftly identify, assess, and prioritize technical issues, ensuring minimal disruption and efficient problem resolution.

What are the typical challenges faced by Triage Engineers in their daily work?

Triage Engineers often handle a high volume of technical issues that vary in complexity and urgency, making prioritization a key challenge. They must quickly assess and diagnose problems based on limited information and sometimes incomplete data before routing them to the right teams for resolution. This role frequently involves collaborating with engineers, product teams, and customer support, requiring clear communication under pressure. Additionally, adapting to evolving technologies and processes is essential to stay effective. Despite these challenges, the position offers valuable exposure to a wide array of technical problems, which can accelerate professional growth.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, and systems engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Roles often require advanced certifications, leadership responsibilities, and working in competitive markets or companies with high compensation packages.
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Triage Engineer jobs near you
Infographic showing various Triage Engineer job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

AIDriven Release & Triage Tooling Software Engineer

Woven by Toyota

Palo Alto, CA

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Woven by Toyota is enabling Toyota's once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation - expanding what "mobility" means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we're working toward one bold goal: a world with zero accidents and enhanced well-being for all.

TEAM

Woven by Toyota's Release & Triage team operationalizes continuous improvement for automated driving by turning on-road signals and incidents into actionable engineering insights. 

The Release & Triage Tooling sub-team builds AI- and data-driven internal tools and services that support release qualification, large-scale simulation-based testing, and high-quality failure analysis, partnering closely with Release, Triage, and core development teams to keep the mainline stable and continuously improving.

WHO ARE WE LOOKING FOR?

We're looking for a mid- to senior-level Software Engineer to design and build internal tooling that uses AI/ML and LLM-based approaches to interpret complex signals from logs, metrics, test results, images, and video, helping QA and development engineers quickly understand failures, identify regressions, and make confident release decisions. You will be part of a team that owns end-to-end services and workflows that power release qualification and triage at scale, integrating with CI/CD, simulation platforms, and internal data pipelines while helping establish best practices for responsible and effective use of AI-driven analysis within the team.


RESPONSIBILITIES

  • Perform root cause analysis of events coming from on-road testing and simulation testing of an automated driving system currently under development.

  • Partner with release engineers, triagers, and infrastructure teams to understand real-world failure modes, identify high-value automation opportunities, and iterate on models, heuristics, and tooling based on feedback and outcomes.

  • Build and maintain tooling that uses AI/ML and LLMs to analyze test and release failures across logs, metrics, images, and video.

  • Design systems that surface meaningful insights, rootcause hypotheses, and confidence signals to engineers to support release decisions.

  • Develop tooling that supports release qualification, gating, and readiness assessment, including large-scale simulation-based testing workflows.

  • Integrate AI-based analysis into CI/CD systems, test frameworks, simulation platforms, and internal data pipelines to create seamless end-to-end workflows.

  • Design and implement scalable, reliable internal services used by release and triage teams, ensuring maintainability, observability, and performance at scale.

  • Build dashboards and reports that communicate release health, risk, and trends to stakeholders across Release, Triage, and development teams.

  • Use AI-assisted coding tools (e.g., GitHub Copilot, Cursor, Claude Code or similar) to accelerate development, refactoring, and testing, while rigorously validating AI-generated code for correctness, security, performance, and maintainability.

  • Help establish best practices for responsible and effective use of AI code generation and AI-driven analysis within the team.

  • Write clear documentation and usage guidelines so internal users can effectively adopt and extend the tooling you build.

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

  • 3+ years of professional software development experience (mid-level) or 5+ years (senior-level).

  • Strong proficiency in at least one general-purpose programming language (e.g., Python, C++, Rust, Java, Go).

  • Experience building internal tools, platforms, or infrastructure services used by other engineering or operations teams.

  • Strong debugging and analytical skills, especially in complex, distributed, or data-intensive systems.

  • Familiarity with CI/CD systems and release-adjacent workflows, including integration with test frameworks and data pipelines.

  • Experience applying AI/ML or LLMs to real-world software systems, ideally in tooling or infrastructure contexts.

  • Hands-on experience using AI-assisted code generation tools in a professional environment, including defining review practices.

NICE TO HAVES

  • Experience working with multimodal data (text, logs, structured data, images, video) and building systems that interpret complex signals.

  • Familiarity with model evaluation, confidence scoring, and/or explainability techniques for AI-driven analysis.

  • Experience with simulation-based testing, CI/CD, or release engineering workflows in safety-critical or high-reliability domains (e.g., automotive, robotics, aerospace, medical).

  • Experience with triage tooling, incident review, and data visualization for operational dashboards.

The base pay for this position ranges from $ 115,500 - $ 189,750 a year.
Your base salary is one part of your total compensation. We offer a base salary, short term and long term incentives, and a comprehensive benefits package. The total compensation offered to an employee will be dependent upon the individual's skills, experience, qualifications, location, and level.

WHAT WE OFFER
We are committed to creating a modern work environment that supports our employees and their loved ones. We offer many options of the best programs to allow you to do your most meaningful work and to help you shape the future of mobility.
Excellent health, wellness, dental and vision coverage
A rewarding 401k program
Flexible vacation policy
Family planning and care benefits

Our Commitment
We are an equal opportunity employer and value diversity.
Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
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