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Triage Engineer Jobs in Arizona (NOW HIRING)

TECHOAUTH SOLUTIONS LLC

Network Engineer

Phoenix, AZ · On-site

... triage, root cause analysis, and postmortems. • Collaborate with security, DevOps, and platform engineering teams. • Enforce AWS security best practices (NACLs, Security Groups, WAF, Shield)

TECHOAUTH SOLUTIONS LLC

Network Engineer

Phoenix, AZ · On-site

... triage, root cause analysis, and postmortems. • Collaborate with security, DevOps, and platform engineering teams. • Enforce AWS security best practices (NACLs, Security Groups, WAF, Shield)

TECHOAUTH SOLUTIONS LLC

Network Engineer

Phoenix, AZ · On-site

... triage, root cause analysis, and postmortems. • Collaborate with security, DevOps, and platform engineering teams. • Enforce AWS security best practices (NACLs, Security Groups, WAF, Shield)

Avnet, Inc.

Cloud Security Engineer

Phoenix, AZ

Collaborates with BCS developers, architects, leadership, and Security teams to help ensure cloud ... Triage and track application, repository, and software supply chain security findings using ...

Avnet, Inc.

Cloud Security Engineer

Tempe, AZ · On-site

Collaborates with BCS developers, architects, leadership, and Security teams to help ensure cloud ... Triage and track application, repository, and software supply chain security findings using ...

ASM

Senior Engineer I, Software Engineering

Phoenix, AZ

$121K - $160K/yr

Triage mechanical, electrical, and software bugs * Lead escalation calls with field engineers and global customers * Collaborate with QA and Support teams to manage regression testing * Author and ...

ASM

Senior Engineer, Software Support

Phoenix, AZ

$121K - $160K/yr

Able to triage mechanical, electrical, and software bugs. * Responsible for managing escalation calls with field support engineers * Create bug reports for the developer to use when fixing the bug.

Avnet, Inc.

Cloud Security Engineer - Azure

Tempe, AZ · On-site

Collaborates with BCS developers, architects, leadership, and Security teams to help ensure cloud ... Triage and track application, repository, and software supply chain security findings using ...

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How much do triage engineer jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for triage engineer in Arizona is $29.45, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $33.61 per hour, depending on experience, location, and employer.

What is a Triage Engineer job?

A Triage Engineer is responsible for investigating, diagnosing, and prioritizing technical issues reported by customers or internal teams. They act as the first line of defense in identifying whether an issue is a bug, a configuration problem, or a known limitation. Triage Engineers collaborate with support, development, and QA teams to ensure critical issues are addressed efficiently. Their goal is to streamline the troubleshooting process and improve response times for resolving technical problems.

What are the key skills and qualifications needed to thrive in the Triage Engineer position, and why are they important?

To thrive as a Triage Engineer, you need strong analytical abilities, deep technical troubleshooting skills, and experience in software engineering or IT support, often backed by a degree in computer science or related fields. Familiarity with ticketing systems, diagnostic tools, and industry certifications such as ITIL or CompTIA A+ is beneficial. Excellent communication, prioritization, and teamwork skills enable you to interact effectively with support teams and customers under pressure. These capabilities are crucial to swiftly identify, assess, and prioritize technical issues, ensuring minimal disruption and efficient problem resolution.

What are the typical challenges faced by Triage Engineers in their daily work?

Triage Engineers often handle a high volume of technical issues that vary in complexity and urgency, making prioritization a key challenge. They must quickly assess and diagnose problems based on limited information and sometimes incomplete data before routing them to the right teams for resolution. This role frequently involves collaborating with engineers, product teams, and customer support, requiring clear communication under pressure. Additionally, adapting to evolving technologies and processes is essential to stay effective. Despite these challenges, the position offers valuable exposure to a wide array of technical problems, which can accelerate professional growth.

What are the most commonly searched types of Triage Engineer jobs in Arizona? The most popular types of Triage Engineer jobs in Arizona are:
What are popular job titles related to Triage Engineer jobs in Arizona? For Triage Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Triage Engineer jobs in Arizona look for? The top searched job categories for Triage Engineer jobs in Arizona are:
What cities in Arizona are hiring for Triage Engineer jobs? Cities in Arizona with the most Triage Engineer job openings:
Triage Engineer jobs near you
Infographic showing various Triage Engineer job openings in Arizona as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution, with an average salary of $61,256 per year, or $29.4 per hour.

Senior IT Triage Engineer

First-Citizens Bank & Trust Company

Phoenix, AZ • On-site

Other

Posted 7 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 170 rated banks

Job description

Overview
The Senior IT Triage Engineer serves as a critical technical leader responsible for the rapid diagnosis, restoration, and resolution of complex technology incidents across enterprise infrastructure, cloud platforms, applications, and end-user services. This role combines deep technical troubleshooting expertise with a proactive focus on eliminating recurring issues through structured problem management, root cause analysis, and continuous service improvement.
The ideal candidate excels in high-pressure operational environments, drives technical resolution efforts across multiple teams, and leverages automation, observability, and reliability practices to improve service stability and reduce operational risk.
Responsibilities
Key Responsibilities
  • Incident Management, Service Restoration, and System Analysis.
  • Lead technical triage efforts for high-priority incidents and service disruptions.
  • Coordinate cross-functional teams to restore critical business services as quickly as possible.
  • Analyze alerts, logs, monitoring data, and telemetry to identify the source of issues.
  • Serve as a senior escalation point for complex infrastructure, cloud, network, application, and platform incidents.
  • Drive incident bridges, facilitate technical discussions, and maintain clear communication with stakeholders.
  • Problem Management & Root Cause Elimination
  • Lead root cause investigations for recurring or significant incidents.
  • Develop and drive corrective and preventive action plans across technology teams.
  • Track and manage problem records through resolution.
  • Identify systemic issues and technical debt that impact service stability.
  • Attend post-incident reviews and ensure lessons learned are translated into operational improvements.

Reliability & Operational Excellence
  • Continuously improve service availability, resiliency, and operational performance.
  • Partner with engineering teams to improve monitoring, alerting, telemetry, and observability capabilities.
  • Reduce alert noise through event correlation, automation, and process optimization.
  • Drive efforts to improve mean time to detect (MTTD) and mean time to restore service (MTTR).

Automation & Process Improvement
  • Identify opportunities to automate operational workflows and repetitive support activities.
  • Develop runbooks, playbooks, and operational procedures.
  • Collaborate with engineering teams to implement self-healing and automated recovery mechanisms.

Technical Leadership
  • Provide mentorship and guidance to engineers and operational support teams.
  • Influence technical decision-making related to operational readiness and supportability.
  • Act as a trusted advisor for service reliability, supportability, and operational risk management.
  • Participate in change reviews to ensure production readiness and minimize operational impact.

Qualifications
Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering
  • 7+ years of experience in enterprise IT operations, infrastructure engineering, platform operations, or technical support environments.
  • Proven experience managing and resolving critical production incidents across multiple system architectures and infrastructures.
  • Strong background in problem management and root cause analysis methodologies.
  • Experience supporting large-scale enterprise environments.
  • Strong understanding of ITIL service management practices.

Technical Skills
  • Modern application architecture patterns and operations
  • Infrastructure & Platforms
  • Windows and Linux administration
  • Virtualization platforms (VMware, Hyper-V, etc.)
  • Storage and backup technologies
  • Containers and orchestration platforms (OpenShift)

Monitoring & Observability
  • Enterprise monitoring platforms
  • Log aggregation and analysis tools
  • Application performance monitoring (APM)
  • Operational dashboards and telemetry systems
  • Event management solutions

Automation
  • PowerShell, Python, Bash, or equivalent scripting
  • Workflow automation platforms
  • API integration and orchestration
  • Runbook development

Key Competencies
  • Exceptional troubleshooting and analytical skills.
  • Strong sense of ownership and accountability.
  • Ability to perform effectively during major incidents and high-pressure situations.
  • Excellent collaboration and stakeholder management skills.
  • Strong written and verbal communication.
  • Data-driven decision making.
  • Systems thinking and problem-solving mindset.
  • Continuous improvement orientation.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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