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Triage Analyst Jobs (NOW HIRING)

TRUCKING PEOPLE

Data Review Analyst

Pittsburgh, PA · On-site

$30 - $33/hr

We are hiring a Triage Analyst to support Autonomy and Operations teams by reviewing, annotating, and categorizing events from real-world driving and simulation. This role focuses on analyzing AV ...

TRUCKING PEOPLE

Data Review Analyst

Pittsburgh, PA · On-site

$30 - $33/hr

We are hiring a Triage Analyst to support Autonomy and Operations teams by reviewing, annotating, and categorizing events from real-world driving and simulation. This role focuses on analyzing AV ...

Wayve

Triage Specialist

Sunnyvale, CA · Hybrid

$115K - $137K/yr

You'll be responsible for Root Cause Analysis and producing Top Issue reports across our test environments and operational domains.You will bridge the gap between Detective Engineers, Triage ...

Motional

Triage Specialist

Las Vegas, NV · On-site

Perform Level 1 Root Cause Analysis (RCA) on several different test modalities, including, but not limited to, public roads, closed courses, and simulation * Work closely with third-party Triage ...

Georgia Eye Institute

Triage Supervisor

Savannah, GA · On-site

Track and analyze key performance indicators (KPIs) for the triage department, including patient wait times, call response times, and efficiency in patient assessments. * Develop data-driven ...

Leidos

Spanish/Chinese Triage Examiners

Bethesda, MD · On-site

Triage Examiners should be experienced in general linguist operations and Document and Media ... Must have the sufficient language skills, analytic skills, and technical aptitude to gain ...

Leidos

Hausa/Spanish Triage Examiners

Bethesda, MD · On-site

Triage Examiners should be experienced in general linguist operations and Document and Media ... Must have the sufficient language skills, analytic skills, and technical aptitude to gain ...

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How much do triage analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for triage analyst in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Triage Analyst position, and why are they important?

To excel as a Triage Analyst, you typically need strong analytical and problem-solving skills, a degree in a relevant field such as cybersecurity or healthcare, and experience assessing incident severity. Familiarity with ticketing systems, incident management tools, and industry-standard certifications like CompTIA Security+ or ITIL is highly beneficial. Effective communication, attention to detail, and the ability to prioritize under pressure are essential soft skills for this role. These competencies are crucial for accurately evaluating and escalating issues, ensuring swift resolution, and minimizing operational risks.

What are the typical daily tasks and collaborative responsibilities of a Triage Analyst?

As a Triage Analyst, your day usually involves reviewing and categorizing incoming incidents or alerts to determine their priority and appropriate response actions. You will interact frequently with IT, security, or clinical teams to ensure critical issues are escalated and resolved efficiently. Collaboration is key—expect to participate in team meetings, coordinate with subject matter experts, and contribute to refining triage procedures. The role often requires balancing multiple cases simultaneously, making strong organization and clear communication particularly valuable skills.

What is a Triage Analyst job?

A Triage Analyst is responsible for the initial assessment and prioritization of security incidents, IT issues, or customer inquiries. They analyze incoming reports, determine urgency, and escalate issues to the appropriate teams for resolution. This role requires strong analytical skills, attention to detail, and the ability to work under pressure. Triage Analysts often collaborate with cybersecurity, IT support, or customer service teams to ensure timely responses and minimize risks. Their work is essential in maintaining operational efficiency and security.

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Triage Analyst jobs near you
Infographic showing various Triage Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 65% Full Time, 8% Part Time, and 25% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Junior User Support Specialist (Triage Analyst)

Govcio LLC

Saint Louis, MO • On-site

$17.36 - $28.84/hr

Full-time

Posted 18 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 203 rated it services

Job description

GovCIO is currently hiring for a Junior User Support Specialist (Triage Analyst) to support our client's contract needs for a mission critical U.S. Coast Guard (USCG) program. This position is located in St. Louis, MO and will be a hybrid position.
Responsibilities
The Junior User Support Specialist will serve as the initial point of contact for technical support, responsible for rapid ticket classification, basic troubleshooting, and efficient routing. The role requires strong foundational technical skills, quick problem-solving abilities, and a commitment to customer service within strict first-contact resolution timelines.Key responsibilities include:
  • Triage incoming tickets, answer phone calls, and create tickets for customers' technical issues.
  • Resolve technical issues within a 15-minute window or pass them onto a higher-tier team at the Service Desk.
  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
  • Perform system administration duties, including looking up users and account details in Active Directory.
  • Ask questions, use problem-solving skills, and fully document all work details in tickets to assist higher tiers with root cause analysis.
  • Serve as the primary contact for users, documenting and logging all calls and issues accurately in the trouble ticketing system.
  • Report significant or recurring issues to higher-level support teams, Tier 2, or the Team Lead.
  • Walk customers through the use of products or systems and provide follow-up communication to ensure resolution.

Qualifications
High School diploma with 0-3 yrs experience
Required Skills and Experience
  • Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
  • Proficiency in Windows operating systems and knowledge of Active Directory.
  • Knowledge of Microsoft software applications including Outlook, TEAMS, OneDrive, and the broader Microsoft Office Suite.
  • Knowledge of troubleshooting Adobe software issues.
  • Foundational knowledge of EDMS and SharePoint.
  • Ability to diagnose and resolve Tier 0/1 issues efficiently.
  • Ability to follow previously defined troubleshooting processes and technical scripts.
  • Excellent verbal and written communication skills to explain technical issues clearly to non-technical users.
  • Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
  • Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
  • Ability to work independently and collaboratively as part of a team.

Clearance Required: Active Secret Clearance.
Preferred Skills and Experience
  • Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
  • Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
  • Experience working in a fast-paced call center or technical help desk environment.

Posted Salary Range
USD $17.36 - USD $28.84 /Hr.

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