ZipRecruiter

Log In

1

Day Triage Analyst Jobs (NOW HIRING)

KACE

Complaint Intake/Triage Analyst

Chicago, IL · On-site

$50K/yr

Complaint Intake/Triage Analyst Location: Chicago, IL Security Clearance: Public Trust Schedule ... every day. This is purpose-driven work, and we are committed to delivering a workforce that is ...

KACE

Complaint Intake/Triage Analyst

Chicago, IL

$50K/yr

Title:Complaint Intake/Triage Analyst Location: Chicago, IL Security Clearance: Public Trust ... every day. This is purpose-driven work, and we are committed to delivering a workforce that is ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

Lagardere Travel Retail

SAP CAR Lead

Atlanta, GA · Hybrid

$64.25 - $83.75/hr

This role will be part of SAP CoE team to support projects , enhancements, Day to Day triage ... Knowledge of Reporting using the content for POS Analytics and other CAR functions * Ability to ...

Corporate Positions

SAP CAR Lead

Atlanta, GA · On-site

$64.25 - $83.75/hr

This role will be part of SAP CoE team to support projects , enhancements, Day to Day triage ... Knowledge of Reporting using the content for POS Analytics and other CAR functions * Ability to ...

Peloton

Staff Data Analyst

New York, NY · Hybrid

You can seamlessly context-switch between high-level architectural documentation and day-to-day triage, balancing multiple workstreams and priorities * You know how to establish trusted analytics and ...

Peloton

Staff Data Analyst

New York, NY · On-site

You can seamlessly context-switch between high-level architectural documentation and day-to-day triage, balancing multiple workstreams and priorities * You know how to establish trusted analytics and ...

New Balance

Product Operations Lead - Finance

Boston, MA

$104K - $130K/yr

Own day-to-day triage execution for the Finance product lanes using defined tiering, routing, and ... Analytics - Domain Insights That Drive Action * Monitor and report adoption signals (e.g., active ...

Replit

Security Operations Lead

Foster City, CA · On-site

$295K - $385K/yr

Lead day-to-day triage and threat analysis activities, ensuring accurate categorization and prioritization. * Drive complex investigations involving correlated events across cloud, SaaS, endpoints ...

next page

Showing results 1-20

All JobsDay Triage Analyst Jobs

Day Triage Analyst information

See salary details

$13

$31

$51

How much do day triage analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for day triage analyst in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.
What cities are hiring for Day Triage Analyst jobs? Cities with the most Day Triage Analyst job openings:
What are the most commonly searched types of Triage Analyst jobs? The most popular types of Triage Analyst jobs are:
What states have the most Day Triage Analyst jobs? States with the most job openings for Day Triage Analyst jobs include:
Day Triage Analyst jobs near you
Infographic showing various Day Triage Analyst job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 86% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Complaint Intake/Triage Analyst

KACE

Chicago, IL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 hours ago

Job description

Title: Complaint Intake/Triage Analyst
Location: Chicago, IL
Security Clearance: Public Trust
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent
Monday- Friday 7:00am-5pm
Salary: Approximately $50,000/Annually
Level: ISA I-A
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government's most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation's safety, security and performance.
We're proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we've built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
A Criminal Investigative Service Center Complaint Intake/Triage Analyst supports the U. S. Postal Inspection Service by servicing the inquiries and complaints received through USPS Customer Support, various USPIS complaint hotlines, and directly entered online customer complaints/reports. Analysts support the CISC Fraud Unit by reviewing, evaluating, categorizing, and routing complaints to the appropriate unit/database. Analysts support USPIS national programs and live investigations by conducting data collection and other administrative and investigative support activities.
Essential Functions and Responsibilities:
  • Ability to safeguard sensitive/confidential information according to policies and procedures.
  • Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people.
  • Ability to work with customers, coworkers, and leadership in a polite, courteous, and professional manner.
  • Proficiency conducting research on the internet and using various organizational resources.
  • Ability to use a computer, keyboard, and a mouse to retrieve information to respond to customer inquiries and complaints by phone, email, and chat.
  • Ability to use written and electronic reference tools, manuals, to research and resolve issues.
  • Experience evaluating data sufficient to make recommendations or determinations on whether standards required by regulations and policies have been met.
  • Experience using Microsoft Office software and Adobe.

Work Duties and Tasks
Include, but are not limited to:
  • Provides customer service and support for inquiries and complaints received by USPIS and addresses those inquiries and complaints in accordance with USPIS policies and standards.
  • Reviews complaints/reports daily, evaluates, categorizes, routes to the appropriate unit/database.
  • Documents, categorizes, and disseminates complaints to the appropriate area and follow-ups as necessary.
  • Researches information from various computer applications, internet, and manuals to address inquiries.
  • Initiates customer interaction, when necessary, regarding their inquiry utilizing oral or written communication.
  • Works collaboratively with other Investigative Support Analysts, Supervisors and Management; determines which inquiries should be escalated or transferred and routes inquiries in a timely manner.
  • Identifies and reports unusual or repetitive customer inquiries, uptick in complaint types, or other trends to the appropriate personnel or area.
  • Documents and monitors the status of outstanding problems and ensures they are resolved; creates a record of the type of contact in a computerized tracking system for referral and historical purposes.
  • Works with the International Service Center to recall outbound international mail packages that have been determined to be related to fraud schemes.
  • Supports other areas of the CISC, when required; collects customer fraud complaint information, analyzes nature of the complaints, and enters appropriate scheme, findings, and relevant data into the various USPIS Complaint Systems.
  • Supports USPIS National Call Center Database administrators by reporting system issues, CAT testing fixes and recommending system improvements that will further support customer complaints and inquires.

Minimum Qualifications & Skills:
An associate's degree (or equivalent college credit) from an accredited college or university and/or a minimum of three years of work experience demonstrating the ability to provide customer service, safeguard sensitive information, conduct evaluation and research, communicate effectively orally and in writing.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
  • Must be a U.S Citizen or Legal Permanent Resident.
  • Favorable credit check for all cleared positions
  • Successfully passing a background investigation including drug screening.
  • Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions:
  • Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
  • Climbing/Stooping/Kneeling: 10% of the time.
  • Lifting/Pulling/Pushing: 10%
  • Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
  • Sitting: Sitting for prolonged and extended periods of time.

Benefits:
  • Medical, Dental, and Vision Benefits
  • HSA & FSA
  • 401(K) Retirement Savings Plan
  • Life and AD&D Insurance
  • Disability Insurance
  • Pet Insurance

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.kacecompany.com
KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.

Apply