Freelance Triage Analyst Jobs (NOW HIRING)

As a Connectivity Operations, you'll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You'll play a critical role in making sure our operations run smoothly - from testing and troubleshooting to SIM logistics and partner coordination. You'll work cross-functionally with teams like Product, Engineering, and Finance - diving into data, improving processes, and helping us solve real-world problems with a bias for execution.

This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup - and learn the ins and outs of a technically complex, fast-moving business.

Salary range:

• EU: 70,000 - 100,000
• UK: 70,000 - 100,000
• US: $130,000 - 170,000

• Support core connectivity operations - help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
• SIM Management and Inventory - Oversee SIM ordering, inventory tracking, and distribution processes across all markets
• Escalations and Troubleshooting - Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues
• Testing and QA - Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
• Work with data - gather and analyze metrics to spot issues, identify trends, and support operational decisions.
• Improve processes - document workflows, identify bottlenecks, and help implement more scalable solutions.

• 2-3 years of experience in an analytical or operational role - whether in tech, consulting, finance, or a high-paced startup.
• Strong problem-solving skills and attention to detail - you're comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
• Clear written and verbal communication - you know how to keep stakeholders aligned and informed.
• Proactive, hands-on mindset - you're not afraid to dive into the weeds to get things done.
• An interest in telecom, APIs, or connectivity is a plus - but curiosity and willingness to learn go even further.