Trauma Program Manager Jobs in Wisconsin (NOW HIRING)

Residential Overnight / Weeknight / Weekend Counselor

Women’s Residential Program

Great opportunity for students or individuals seeking meaningful experience in the human services field
Hourly Rate: $17/hour | $19/hour (overnight coverage)

Shape Futures. Support Women’s Recovery. Strengthening Families and Communities.

Are you ready to make a difference during the moments that matter most? Imagine being a steady, supportive presence for women as they work toward safety, stability, recovery, and independence. As a Residential Overnight/Weeknight/Weekend Counselor, you play a vital role in creating a safe, structured, and respectful environment where women—many of whom are justice-involved, parenting, or healing from trauma—can rebuild their lives.

This position is ideal for individuals who are mission-driven, dependable, and interested in gaining hands-on experience in women-centered residential services, substance use recovery, and trauma-informed programming. You will join a collaborative team committed to empowerment, accountability, cultural humility, and dignity.

What You Will Do

Responsibilities focus on resident supervision, safety, program support, and team collaboration during overnight, weeknight, and weekend shifts in a women’s residential setting.

Residential Supervision & Safety

• Provide direct supervision, structure, and supportive presence to women residents during assigned overnight and/or weekend shifts.
• Maintain a safe, calm, and respectful living environment that supports recovery and emotional regulation.
• Conduct and document resident safety and quality assurance checks at least hourly during overnight shifts.
• Enforce program expectations consistently while using a trauma-informed, gender-responsive approach.
• Respond to crises using approved de-escalation and crisis intervention techniques.
• Follow emergency protocols and contact On-Call Staff as required.
• Observe and document medication self-administration in accordance with agency medication administration guidelines (this role does not administer medications).
• Provide basic first aid and seek emergency medical care when necessary.
• Assist with resident transportation needs, including distributing bus tokens when appropriate.

Facility & Security Responsibilities

• Maintain building security, including locking doors and windows, activating alarms and exterior lighting, and ensuring an orderly overnight environment.
• Respond appropriately to emergencies, including contacting police, fire, or medical services when warranted.
• Identify and report maintenance or safety concerns to the Program Manager.
• Serve as a professional and respectful agency representative to neighbors, visitors, volunteers, and community partners.

Team Collaboration & Communication

• Maintain clear and timely communication through log notes, shift reports, and staff consultation to support continuity of care.
• Provide thorough shift crossover communication to incoming staff.
• Support coworkers with resident needs as appropriate.
• Attend relief staff meetings with the Program Manager as requested.
• Model expectations and job duties for new or training overnight staff.

Program & Resident Support

• Supervise residents during recreational activities and daily/weekly house responsibilities.
• Assist with resident orientation, including program expectations, safety procedures, visitation policies, and first-week requirements.
• Support women’s adjustment to the program by reinforcing routine, accountability, healthy boundaries, and family/children’s visitation.
• Assist the SUD Counselor with monitoring for substance use, including conducting urinalysis and breathalyzer screenings, documenting results, and consulting On-Call Staff as needed.
• If infants reside in the facility, follow the Baby Care Manual and support mothers with infant care in a respectful, nonjudgmental manner.

Administrative & General Duties

• Work scheduled shifts reliably. If unable to work due to illness or emergency, make every reasonable effort to secure coverage.
• Complete all required documentation in accordance with agency policies and confidentiality standards.
• Orient visitors and volunteers to program rules and expectations as needed.

What You Will Bring

• Ability to role-model healthy decision-making, boundaries, and respectful communication.
• Interest in women’s services, human services, behavioral health, or criminal justice.
• Ability to remain calm, compassionate, and professional in a structured residential setting.
• Strong communication skills and ability to work collaboratively within a multidisciplinary team.
• Reliability, sound judgment, and commitment to consistency and fairness.

Education & Experience

• Associate’s degree in human services or a related field is helpful but not required.
• Experience in residential services, behavioral health, substance use recovery, or work with justice-involved women or mothers is beneficial.
• Ability to supervise daily living activities and maintain safety in an alternative treatment setting for women.

What We Offer

Purpose That Matters
Support women on their recovery journeys while strengthening families and communities.

Experience That Builds Careers
Gain hands-on experience in women-centered residential care, substance use recovery, and justice-involved programming.

A Supportive, Trauma-Informed Team
Work with dedicated professionals who value collaboration, learning, and gender-responsive care.

Competitive Compensation
Earn a higher rate for overnight shifts while building transferable skills in the human services field.

Ready to make an impact—one shift at a time?

If you are dependable, compassionate, and committed to supporting women in recovery, we encourage you to apply and join our team.