Training Development Manager Jobs in Calgary, AB

Why WM Canada?

People are the driving force behind everything we do. 

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. 

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Build a career that matters.

At WM Canada, the work you do extends far beyond the office.

Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies.

Why join WM Canada?

Make an impact
Help shape solutions that support communities, customers and critical infrastructure across Canada.

Career growth that doesn't stand still
Build new skills, explore new opportunities and grow within a company that values internal development and advancement.

A culture built around people
Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers.

National scale. Local impact.
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.

Rewards that grow with you
Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing.

Why people stay

• Opportunities for career advancement
• Meaningful, purpose-driven work
• Strong leadership and development programs
• Industry stability and long-term growth
• A culture rooted in safety, integrity and accountability

Build your tomorrow at WM Canada.

This is an onsite position (work from home on Fridays) in any of the following locations; Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON

The ideal candidate is bilingual (English & French) with experience as an Account Executive on enterprise level business. This is a customer facing role with a focus on retention and growth. 

I. Job Summary

Generates revenue growth by utilizing a consultative selling approach in the retention of current major WM accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. 

II. Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 

• Own and grow a portfolio of Enterprise and SMB accounts across Healthcare, Oil & Gas, Defense, Public Sector, Municipal, Retail, and other key segments, serving as the senior sales representative and trusted business advisor.

• Develop and execute account strategies focused on customer retention, revenue growth, contract expansion, and long-term partnership development within complex, contract-driven environments.
• Lead all customer-facing commercial activities, including executive relationship management, account reviews, business planning discussions, contract renewals, and identification of cross-sell and upsell opportunities.
• Manage and drive the end-to-end RFP/RFQ process for strategic opportunities, including qualification, solution development, stakeholder alignment, pricing strategy, proposal submission, and contract award support.
• Collaborate with Operations, Pricing, Sustainability, Legal, and Sales Leadership to develop competitive customer solutions that align with client objectives and company growth strategies.
• Negotiate contract renewals, pricing agreements, and service enhancements while balancing customer satisfaction, profitability, and operational capabilities.
• Serve as the voice of the customer internally, influencing service delivery, operational improvements, and strategic decisions to strengthen customer retention and long-term value.
• Proactively identify business opportunities within assigned accounts, leveraging industry knowledge and customer insights to expand market share and increase customer lifetime value.
• Partner with Legal and internal stakeholders to review commercial terms, manage contractual risk, and ensure compliance with customer requirements.
• Maintain a strong understanding of customer business drivers, industry trends, competitive dynamics, and procurement processes to position solutions effectively and strengthen strategic partnerships.
• Utilize Salesforce, Employee Console, MAS, Elements, and other business systems to manage pipeline activity, forecast renewals, monitor account performance, and maintain customer account intelligence.
• Represent the organization in customer meetings, presentations, and industry events as required, building relationships with stakeholders ranging from operational contacts to executive decision-makers.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

• Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities 

• RFP/RFQ-driven and compliance-based customer environments, including public sector, healthcare, and regulated industries
• Contract management, renewals, and service-level obligations
• Internal operational workflows across Operations, Dispatch, Billing, and Sales support
• Internal systems: Employee Console, MAS, Salesforce, and Elements
• Strong administrative, organizational, and time-management skills
• Clear written and verbal communication for proposals, documentation, and customer correspondence
• Proficiency in Excel and PowerPoint for analysis and presentations
• Ability to succeed in a process-driven, non-relationship-based environment
• Ability to manage high volumes of detailed, transactional work accurately
• Ability to work independently with consistent follow-through
• Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company;
• Normal setting for this job is an office setting, will require travel to field locations.

The expected base pay range for this office position is $80,000 - 110,000$. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus. This is not a commissioned role.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.