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George Mason University

Fiscal Technician

Fairfax, VA · On-site

$50K/yr

Familiarity with Ellucian Banner and Touchnet or similar systems. Instructions to Applicants: For full consideration, applicants must apply for the Fiscal Technician at Complete and submit the online ...

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How much do touchnet jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for touchnet in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Touchnet Administrator, and why are they important?

To thrive as a Touchnet Administrator, you need a solid background in information technology, database management, and experience with financial or campus transaction systems, often supported by a relevant degree. Familiarity with Touchnet software, payment gateways, PCI compliance, and integration with student information systems is typically required. Strong problem-solving, communication, and attention to detail are important soft skills for supporting users and resolving technical issues efficiently. These skills ensure the secure and reliable management of campus commerce systems, supporting critical financial operations and user satisfaction.

What is the difference between Touchnet vs Student Accounts Coordinator?

AspectTouchnetStudent Accounts Coordinator
Primary RoleProvides payment processing and online transaction solutions for educational institutionsManages student account billing, payments, and financial records
Required CredentialsIT or software proficiency, sometimes certifications in payment systemsFinancial or administrative background, often with customer service skills
Work EnvironmentTechnology-focused, often in IT or finance departmentsAdministrative offices within educational institutions
Industry UsageHigher education, colleges, universitiesHigher education, colleges, universities

While Touchnet is a technology provider offering payment solutions, the Student Accounts Coordinator manages student billing and payments. Both roles are integral to financial operations in educational settings but differ in focus: Touchnet provides the tools, whereas the Student Accounts Coordinator handles the day-to-day account management.

What is a Touchnet administrator?

A Touchnet administrator is a professional who manages and supports the Touchnet payment and commerce platform used by educational institutions for processing tuition payments, campus commerce, and other financial transactions. Their responsibilities include configuring payment systems, troubleshooting user issues, ensuring compliance with security standards, and providing training and support to staff and students. They play a key role in maintaining the reliability and integrity of campus financial operations.

What are some typical challenges faced by professionals working with Touchnet systems in higher education environments?

Professionals managing Touchnet systems often encounter challenges such as coordinating between various campus departments to ensure seamless payment processing and resolving integration issues with other campus software systems, like student information and financial platforms. Staying updated with compliance standards, such as PCI DSS, and managing regular software updates can also be demanding. Additionally, troubleshooting user issues and providing timely support during high-traffic periods, like tuition deadlines, requires strong communication and problem-solving skills.
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Infographic showing various Touchnet job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Director, Student and University Billing Office

Director, Student and University Billing Office

Towson University

Campus, IL • On-site

Other

Posted 2 days ago

Towson University rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

373rd of 560 rated colleges and universities

Job description

Management and Supervision:

  • Directs and oversee all functions of the Student and University Billing Office (SUBO) which includes but not limited to account posting, billing and collection of student charges: disbursement of refunds; account reconciliations; deposits, eBilling, reporting and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and web site content.   

Customer Service:   

  • Oversee customer service for all forms of customer interaction, including walk-up, telephone, e-mail and web-based services.

  • Meets, correspond with and counsel students, parents and others regarding their university account.

  • Presents information and communication effectively as part of program designed to inform others about University's policies regarding student accounts.

Policy and Compliance:

  • Overall responsible to ensure compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations as well as applicable accounting and industry standards and procedures such as PCI standards and FERPA.

  • Safeguards data and personal identifiable information to university requirements and technology standards for data security.

  • Analyze, update, and maintain policies and procedures related to the daily operations of the Bursar's Office.

Coordination:

  • Collaborates with the Office of the Provost, Division of Enrollment Management and Division of Student Affairs regarding student account balances; account holds, class removal, removal charges, payment arrangements, residency status, alternative loans, financial aid, and appeals.

  • Interacts with various University departments utilizing SUBO services, such as Printing Center, Post Office, Towson Learning Network, Financial Affairs, and Events and Conference Services.

  • Works with external entities including the State of Maryland, University System of Maryland office, other USM institutions, Office of Legislative Audits, Deportment of Defense, and other Federal agencies.

  • Maintain adequate controls to safeguard University funds.

  • Respond to auditor inquiries; provide requested reports, take corrective action to address any deficiencies.

Administrative:

  • Manage the SUBO budget to include preparation of annual request justification of new initiatives as well as regular monitoring of the operations budget.

  • Reviews all financial petitions for late withdrawals after the Add/Drop period for financial adjustment based upon the University's Exception to the Refund Policy.

  • Member of the Campus Credit Card Committee for PCI compliance and review of new credit card merchant requests.

  • SUBO presenter at Freshman and new transfer orientation program.

  • Bachelor's Degree and five years of related experience.

  • Excellent interpersonal and communication skills.

  • Experience of accounts receivables and/or collections, policy administration, general accounting principles and practices, problem solving, goal and initiative setting, team building and operations planning.

Preferences:

  • Seven years of experience involving bookkeeping, accounting, banking, account collection or experience in a financial related field.

  • Previous experience at a higher education institution and/or with student financial accounts and Title IV preferred.

  • Advanced technical skills with working knowledge of Peoplesoft, Touchnet, BankMobile 3rd party systems would be a plus.

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