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Tier 1 Help Desk Support Jobs (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

Kentucky State Police Information Technology Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk Technician. The KSP Help Desk is a 24/7/365 support center for all KSP ...

TEKsystems

Helpdesk Support Specialist

Kingman, AZ · Hybrid

$25 - $32/hr

The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... HS + 4 years of experience or Bachelor's + 1 year of experience. * ​Journeyman level : HS + 8 ...

Leidos

Enterprise Help Desk (EHD) Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Tier 1 Agent will deliver front line technical support to end users operating within a ... Proven experience in Service Desk/Help Desk environments. * Proven experience working in ticketing ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ...

ALMO CORP

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

Health Plans Inc

Help Desk Support

Westborough, MA · On-site

$24 - $29/hr

Help Desk Support Department: Information Technology Reports To: Manager, Infrastructure and Helpdesk FLSA Status: non-exempt About HPI At HPI, we are a forward-thinking, national third-party ...

EspriGas

Help Desk Support

College Station, TX

$15.75 - $21.50/hr

Qualifications * 1-3 years of experience providing technical support to end-users in a help desk or similar environment. * Familiarity with ERP or CRM systems - MS Business Central and Salesforce a ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

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How much do tier 1 help desk support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What are Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.
More about Tier 1 Help Desk Support jobs
What cities are hiring for Tier 1 Help Desk Support jobs? Cities with the most Tier 1 Help Desk Support job openings:
What states have the most Tier 1 Help Desk Support jobs? States with the most job openings for Tier 1 Help Desk Support jobs include:
What job categories do people searching Tier 1 Help Desk Support jobs look for? The top searched job categories for Tier 1 Help Desk Support jobs are:
Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Specialist I - Tier 1 Support

Help Desk Specialist I - Tier 1 Support

TEEMA

Ashburn, VA • On-site

$48K - $50K/yr

Full-time

Re-posted 16 days ago

Job description

Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations

Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. This role serves as the first point of contact for customers, government partners, and business users seeking technical assistance, system guidance, and issue resolution.

You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Responsibilities include incident intake, problem triage, documentation, escalation management, and ongoing communication with users regarding ticket status and resolution progress.

Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.

What You’ll Bring:

  • High school diploma or equivalent

  • 1+ year of IT help desk, service desk, or technical customer support experience

  • Working knowledge of Windows, Microsoft Office, and web-based applications

  • Strong written and verbal communication skills with a customer-first mindset

  • Ability to work rotating shifts, including nights, weekends, and holidays

  • U.S. Citizenship and ability to pass a background investigation

Preferred Qualifications:

  • Bilingual English/Spanish skills

  • CompTIA A+, HDI, or similar technical/customer service certifications

  • Experience with enterprise ticketing tools such as ServiceNow

  • Familiarity supporting government, trade, or large-scale external customer environments

  • Prior experience in regulated, public sector, or high-volume help desk settings

If you enjoy solving problems, helping customers, and working in a collaborative technical environment, this is an excellent opportunity to grow your IT support career.

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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