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Tier 1 Help Desk Support Jobs (NOW HIRING)

Leidos

Enterprise Help Desk (EHD) Agent, Tier 1

Lorton, VA

$17.25 - $22/hr

Leidos has an exciting IT Customer Support Associate opportunity working onsite at our customer ... The Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused ... In this role you will provide Tier 1 support to end users by utilizing various technical ...

PCH Technologies

Be Seen First

Service Desk Tier 1 Technician

Pennsauken, NJ · On-site

$24 - $28/hr

Position Overview The Service Desk Tier 1 Technician is the frontline support hero at PCH ... day" help desk job. You will split your time between live service desk support and hands-on ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

... service desk support (Tier 2) to a large multi agency Momentum environment. The Functional Lead serves as the primary escalation point for the client's Tier 1 help desk, ensures consistent ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

Responsibilities : • Primary responsibility is user support and customer service. Providing technical assistance via e-mail, phone, help desk ticketing system and in-person; • Basic ...

Rome Health

Help Desk Support Specialist

Rome, NY

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... May require 0-1 year of general work experience. Technical acumen required. A high school diploma ...

TEKsystems

TAC-Help Desk

Kansas City, MO

$26 - $30/hr

... Tier 1 and Tier 2 support to mission-critical systems, working 24x7x365 over multiple shifts ... Skills Help desk support, Help desk, Customer service, Active directory, remedy, Service desk ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... This is a tier-1/2 support role focused on end-user hardware, software, and device support ...

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Tier 1 Help Desk Support information

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How much do tier 1 help desk support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

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Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist - Level 0

Annapolis Junction, MD

Stratum Networks
See more jobs at Stratum Networksexternal

$65K - $86K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 0 who would support one of our clients located in the Annapolis Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
RESPONSIBILITIES:
Provides support 365 days a year. Shifts are rotating, 4 days a week (including weekends), 10 hours a day. Shifts are 6am – 4pm and 12pm to 10pm. Help Desk support as defined by first response/Tier 1 support.
 
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users
• Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed
• Provide basic instructions on how to use services to both external and internal customers
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
 
Salary: $65k - $86k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.  Eligible for health care (single and family) immediately.  401(k) plan with employer match available.

REQUIREMENTS:
  • Must be able to support rotating shift schedule (including weekends)
  • No demonstrated Help Desk experience required. High School diploma is required. TS/SCI with Polygraph.
 
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.  Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.  

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.