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Ticketing Jobs in Indiana (NOW HIRING)

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite * Knowledge of HL7 messaging and public health data standards * Experience working with state or local public ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

Responsibilities : • Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g ...

Newfields

Director of Marketing

Indianapolis, IN · On-site

$85K - $95K/yr

Marketing Agency & Ticketing Strategy • Serve as the primary day-to-day liaison for Newfields strategic marketing agency, ensuring campaigns align with institutional goals, brand standards, and ...

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All JobsTicketing JobsTicketing Jobs in Indiana

Ticketing information

See Indiana salary details

$12

$18

$26

How much do ticketing jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for ticketing in Indiana is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What is a ticketing job?

Ticketing jobs involve managing the sale, distribution, and validation of tickets for events, transportation, or venues. Professionals in this field may work at concert halls, sports arenas, theaters, airlines, or public transportation companies. Responsibilities typically include assisting customers with ticket purchases, resolving issues related to bookings or seating, and ensuring smooth entry to events or services. Strong customer service skills and attention to detail are essential in ticketing roles.

What are the key skills and qualifications needed to thrive as a ticketing agent?

To thrive as a Ticketing Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing software, reservation systems (such as Amadeus or Sabre), and point-of-sale platforms is often required. Excellent customer service, problem-solving abilities, and clear communication help you efficiently assist customers and resolve issues. These skills are crucial for ensuring accurate bookings, customer satisfaction, and smooth daily operations.

What are some common challenges faced in a ticketing role, and how can they be managed effectively?

A common challenge in ticketing roles is handling high volumes of customer inquiries, especially during peak event times or when technical issues arise. Effective time management, clear communication, and familiarity with ticketing software are essential for staying organized and resolving issues promptly. Collaborating closely with event coordinators and technical teams helps ensure smooth operations and quick resolution of unexpected problems. Developing good problem-solving skills and maintaining a calm, customer-focused approach can make these challenges more manageable.

What is the difference between Ticketing vs Customer Service Representative?

AspectTicketingCustomer Service Representative
Required CredentialsBasic computer skills, sometimes certifications in ticketing systemsCommunication skills, customer service training
Work EnvironmentCall centers, online support platformsRetail, call centers, service desks
Employer & Industry UsageIT, transportation, event managementRetail, hospitality, telecom
Common Search & ComparisonTicketing vs Customer ServiceTicketing vs Customer Service Representative

Ticketing roles focus on managing support tickets, tracking issues, and using specialized software, often within technical or event industries. Customer Service Representatives handle direct customer interactions, providing assistance and resolving inquiries across various sectors. While both roles involve customer interaction, ticketing is more technical and process-oriented, whereas customer service is more communication-focused.

What are the most commonly searched types of Ticketing jobs in Indiana?

The most popular types of Ticketing jobs in Indiana are:

What are popular job titles related to Ticketing jobs in Indiana?

For Ticketing jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticketing jobs in Indiana look for?

The top searched job categories for Ticketing jobs in Indiana are:

Ticketing jobs near you
Infographic showing various Ticketing job openings in Indiana as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $39,000 per year, or $18.8 per hour.

Helpdesk Analyst

nLeague Services Inc

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Re-posted 12 days ago

Job description

Job ID: (785852)

Helpdesk Analyst

Location: Indianapolis, IN

Duration: 12+ Months (Possibility of Extensions)

Client: IN-IDOH

Hybrid Job

Specific Skills needed for this position:

  • Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
  • Experience in a helpdesk, data quality, or healthcare IT support role
  • Experience with deduplication tools, data matching, or record linkage techniques
  • Familiarity with immunization information systems
  • Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
  • Knowledge of HL7 messaging and public health data standards
  • Experience working with state or local public health departments
  • Understanding of HIPAA and data privacy regulations

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

  • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
  • Investigate and resolve duplicate patient records and bad merges in the immunization registry.
  • Use data tools and matching algorithms to identify and correct data integrity issues.
  • Escalate complex data issues to technical teams or data stewards as needed.
  • Document all support interactions in the ticketing system and maintain accurate logs.
  • Provide guidance to users on best practices for data entry and record management.
  • Collaborate with IT and data quality teams to improve deduplication processes and system performance.
  • Collaborate with internal and external teams and assist on improving Data Quality metrics.
  • Assist in testing system updates and enhancements.
  • Generate reports on data quality trends and help develop training materials.