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Ticket Support Jobs in Oregon (NOW HIRING)

TEKsystems

Desktop Support Technician

Portland, OR

$32 - $35/hr

Provide technical support and serve as the escalation point for complex hardware, software ... ticket tracking, and continuous service improvement. * Perform system upgrades, patching ...

1-800-Flowers

Area Coordinator

Medford, OR · On-site

Take attendance and provide work direction and priorities to a team of 10+ Ticket Processors in the ... Impact retention positively by fostering a respectful team environment that supports Workplace ...

Daratel, Ltd.

COUNTER

Lake Oswego, OR · On-site

$15.50 - $18.75/hr

Read tickets and assure ticket cook times meet or exceed our standards Communicate between the ... Help prep the line Support line cook during peak activity Control food waste Assist in food ...

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Ticket Support information

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Oregon?

The most popular types of Ticket Support jobs in Oregon are:

What job categories do people searching Ticket Support jobs in Oregon look for?

The top searched job categories for Ticket Support jobs in Oregon are:

What cities in Oregon are hiring for Ticket Support jobs?

Cities in Oregon with the most Ticket Support job openings:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

RN Care/Case Manager

Healthcare Support Staffing

Eugene, OR • On-site

Full-time

Retirement

Re-posted 25 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

About the Job:

  1. Strictly telephonic
  2. Working as a case/care manager for all ages from Peds to Geriatric, coordinating services and identifying barriers to care (Medicare & Medicaid members).
  3. Keeping patients on track with care plans and educate them about their conditions and treatments.
  4. Could be contacting providers (doctors) to clarify information/plans and then relaying that info back to the patient.
  5. Flagging any potential issues and teach patients how to know when they should get themselves to a hospital.


Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost effective care

  • Develop, assess and adjust, as necessary, the care plan and promote desired outcome
  • Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options
  • Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio economic needs of clients
  • Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs
  • Provide patient and provider education
  • Facilitate member access to community based services
  • Monitor referrals made to community based organizations, medical care and other services to support the members' overall care management plan
  • Actively participate in integrated team care management rounds
  • Identify related risk management quality concerns and report these scenarios to the appropriate resources
  • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems
Qualifications
  • RN license
  • Several years of of clinical nursing experience in an acute care or other setting.
  • Proficiency in Excel & other MS products, email, etc.
  • Will not be writing things down in a chart and then inputting them later; they'll be talking on the phone with a patient or provider and data entering into the computer simultaneously. Don't need to be "experts," but need to be able to navigate around a computer while multitasking
  • Soft skills: need to be okay with change and not need a lot of individual attention. Good conflict resolution and team work skills

Hours for this Position:

M-F 8-5


Advantages of this Opportunity:

  • Competitive salary
  • Fun and positive work environment
  • Matching on 401K
  • Ticket into Managed Care


Additional Information

Want More Information?

If you are interested in applying to this position, please contact Ashley Greene at 407-478-0332 ext 169 or email and click the Green I'm Interested Button to email your resume. 


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About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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