Portland, OR · On-site
$20K/mo
... Ticket B2B Commissions! Independent Sales Contractor | Work From Anywhere | Unlimited Income ... Optional Leads Once you've demonstrated results, additional marketing support, leads, and ...
New
Portland, OR · On-site
$20K/mo
... Ticket B2B Commissions! Independent Sales Contractor | Work From Anywhere | Unlimited Income ... Optional Leads Once you've demonstrated results, additional marketing support, leads, and ...
New
OR · On-site +1
This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and ... The Sr. IT Support Engineer will work closely with the broader IT team to strengthen support ...
New
OR · On-site +1
This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and ... The Sr. IT Support Engineer will work closely with the broader IT team to strengthen support ...
New
OR · On-site +1
Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning ... ticket enrichment, account hygiene, and reporting. * Build small tools that make the team faster ...
OR · On-site +1
Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning ... ticket enrichment, account hygiene, and reporting. * Build small tools that make the team faster ...
OR · On-site +1
Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered ... Want ownership instead of a ticket queue * Are excited to help create something new rather than ...
OR · On-site +1
Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered ... Want ownership instead of a ticket queue * Are excited to help create something new rather than ...
Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are ... Experience supporting laptop/desktop hardware, printers, and peripheral devices. * Hands-on ...
Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are ... Experience supporting laptop/desktop hardware, printers, and peripheral devices. * Hands-on ...
Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates * Ensuring adherence to quality standards, service level ...
Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates * Ensuring adherence to quality standards, service level ...
Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates * Ensuring adherence to quality standards, service level ...
Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates * Ensuring adherence to quality standards, service level ...
Work home games, performing various ticket sales and service duties as assigned and agreed upon ... supported TRAVEL, LIFTING, PHYSICAL REQUIREMENTS * Availability to work outside typical office ...
Work home games, performing various ticket sales and service duties as assigned and agreed upon ... supported TRAVEL, LIFTING, PHYSICAL REQUIREMENTS * Availability to work outside typical office ...
The On-Site End User Support Sr Specialist serves as the primary escalation point for the GSD and ... This role shifts away from high-volume, L1 ticket resolution. Instead, it is a proactive, problem ...
The On-Site End User Support Sr Specialist serves as the primary escalation point for the GSD and ... This role shifts away from high-volume, L1 ticket resolution. Instead, it is a proactive, problem ...
Lake Oswego, OR · On-site
$110K - $130K/yr
Contribute to special credit-related projects, process improvements, and initiatives supporting the evolution of the Large Ticket department. Characteristics: * Sound judgment and confidence ...
Lake Oswego, OR · On-site
$110K - $130K/yr
Contribute to special credit-related projects, process improvements, and initiatives supporting the evolution of the Large Ticket department. Characteristics: * Sound judgment and confidence ...
... for ticket management and workflow • Expertise in PC/laptop deployment, imaging, and ... support as needed • Proficiency with Microsoft 365 suite and collaboration tools • ...
... for ticket management and workflow • Expertise in PC/laptop deployment, imaging, and ... support as needed • Proficiency with Microsoft 365 suite and collaboration tools • ...
Hillsboro, OR · On-site
... for ticket management and workflow • Expertise in PC/laptop deployment, imaging, and ... support as needed • Proficiency with Microsoft 365 suite and collaboration tools • ...
Hillsboro, OR · On-site
... for ticket management and workflow • Expertise in PC/laptop deployment, imaging, and ... support as needed • Proficiency with Microsoft 365 suite and collaboration tools • ...
$25 - $34.25/hr
... ticket routing and escalation to higher levels of support. You may also escalate to IT applications support or call for outside vendor maintenance, as needed. You may gather and analyze information ...
$25 - $34.25/hr
... ticket routing and escalation to higher levels of support. You may also escalate to IT applications support or call for outside vendor maintenance, as needed. You may gather and analyze information ...
Florence, OR · On-site
$87K/yr
Generates and presents reports on ticket trends, team performance, and customer satisfaction ... Supports the deployment and maintenance of workstation software, security tools, and endpoint ...
Florence, OR · On-site
$87K/yr
Generates and presents reports on ticket trends, team performance, and customer satisfaction ... Supports the deployment and maintenance of workstation software, security tools, and endpoint ...
Florence, OR · On-site
$87K/yr
Generates and presents reports on ticket trends, team performance, and customer satisfaction ... Supports the deployment and maintenance of workstation software, security tools, and endpoint ...
Florence, OR · On-site
$87K/yr
Generates and presents reports on ticket trends, team performance, and customer satisfaction ... Supports the deployment and maintenance of workstation software, security tools, and endpoint ...
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
Portland, OR · On-site
$75K - $90K/yr
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
Portland, OR · On-site
$75K - $90K/yr
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
Quick apply
... Coordination & Ticket Management * Serve as the primary liaison between the organization and ... Support and maintain the daily functionality of all IT and phone systems across five clinic ...
Manage time effectively across competing priorities, a fast-paced ticket queue, and mentorship responsibilities REQUIREMENTS * 4-5 years of experience in a technical customer support/service role ...
Manage time effectively across competing priorities, a fast-paced ticket queue, and mentorship responsibilities REQUIREMENTS * 4-5 years of experience in a technical customer support/service role ...
OR · On-site +1
Owning a hard ticket through to resolution, not just triaging and handing it off. * Being the ... Strong working knowledge of support workflows and common edge cases, with troubleshooting that goes ...
OR · On-site +1
Owning a hard ticket through to resolution, not just triaging and handing it off. * Being the ... Strong working knowledge of support workflows and common edge cases, with troubleshooting that goes ...
A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.
To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.
Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.
The most popular types of Ticket Support jobs in Oregon are:
The top searched job categories for Ticket Support jobs in Oregon are:
Cities in Oregon with the most Ticket Support job openings:
$20K/mo
Full-time
Posted 3 days ago
New
