Ticket Operations Manager Jobs in Madison, WI (NOW HIRING)

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as a Ticket Operations Coordinator in the Wisconsin Athletics Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, Assistant Ticket Directors, Business Office and Development Office to manage donation and season ticket invoicing for all UW Sports. Work performed will primarily include the following:

• Manage invoicing and payment processing for season ticket orders across all sports
• Manage and process season ticket transfers (FB, MBB, MHKY, WBB, WHKY, VB and WR)
• Work athletic events as needed for the Athletic Ticket Office
• Act as Lead Customer Service Representative by answering phones and emails
• Lead Ticketing Supervisor for the sport of Softball

• May monitor the budget and approve expenditures

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Confers with event sponsors concerning ticket needs, prepares and supervises the mailing of ticket information, solves problems, maintains control of money and tickets, and prepares audit statements

Wisconsin Athletics, Ticket Office

The minimum starting salary will be $57,795, depending on qualifications and experience. There may be some flexibility for highly qualified candidates.

Employees in this position can expect to receive benefits such as:
- Generous vacation, holidays, and paid time off;
- Competitive insurances and savings accounts; retirement benefits;
- Badger gear & season tickets for Badger football, men's basketball and men's hockey, and/or the varsity sports pass.
More Benefits information can be found here.

• 1-2 years of professional experience in office administration and customer service
• Proficiency in Word, Excel and Power Point
• Previous experience with digital ticketing software-Paciolan, Ticketmaster
• Ability to work nights and weekends

• Strong Time management and organizational skills with attention to detail
• Strong verbal and written communication skills to interact with customers and staff
• Previous work experience in an athletics environment

Bachelor's degree required

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To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.

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Upload required documents:

• A cover letter detailing how your qualifications and experiences align with the responsibilities of the position.
• Resume
  

Please note that reference checks will be conducted for finalists. Applicants selected to proceed in the selection process will be notified directly. All applicants will receive notification once a final selection has been made and the search is complete.

Conditions of Appointment: This is a 100% Academic Staff appointment. Salary will be assigned within the appropriate range, commensurate with the candidate's qualifications and experience. An excellent benefits package is also included. Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Kayla Weisensel at kw4@athletics.wisc.edu

Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.

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Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

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