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Ticket Operations Manager Jobs in Madison, WI (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

$100 - $130/hr

Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi‑segment ticket ... operational health Team Building * Document all workflows, scripts, and escalation logic from day ...

Texas Roadhouse

Kitchen Manager

Madison, WI · On-site

$5.2K/mo

Texas Roadhouse is looking for a legendary Kitchen Manager to oversee all Back of House operations ... Directing productivity to monitor and maintain efficient and effective food item ticket times

Texas Roadhouse

Kitchen Manager

Madison, WI · On-site

$5.2K/mo

Texas Roadhouse is looking for a legendary Kitchen Manager to oversee all Back of House operations ... Directing productivity to monitor and maintain efficient and effective food item ticket times

Standard Imaging Inc

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Partner with development teams to support infrastructure needs Leadership & Operations * Align IT strategy with business goals in collaboration with leadership * Manage ITSM processes, ticket queues ...

Standard Imaging, Inc

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

Partner with development teams to support infrastructure needs Leadership & Operations * Align IT strategy with business goals in collaboration with leadership * Manage ITSM processes, ticket queues ...

Auxiant

Network and Systems Supervisor

Madison, WI · On-site

Workload planning & delivery accountability - Assign and manage team workload across operational ... ticket handling; contribute to HIPAA and SOC2 compliance initiatives and audit reviews in alignment ...

Auxiant

Network and Systems Supervisor

Madison, WI · On-site

... and security operations specialists; manage performance reviews, compensation planning ... ticket handling; contribute to HIPAA and SOC2 compliance initiatives and audit reviews in alignment ...

Sweatpals

Product Manager Internship

Madison, WI · On-site

... day-to-day operations for fitness professionals. You'll identify what could be better, what ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

Sweatpals

Product Manager Internship

Whitewater, WI

... day-to-day operations for fitness professionals. You'll identify what could be better, what ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

Sweatpals

Product Manager Internship

Madison, WI

... day-to-day operations for fitness professionals. You'll identify what could be better, what ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

Sweatpals

Product Manager Internship

Whitewater, WI · On-site

... day-to-day operations for fitness professionals. You'll identify what could be better, what ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

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Showing results 1-20

All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Madison, WI

Ticket Operations Manager information

See Madison, WI salary details

$31.2K

$64K

$119.4K

How much do ticket operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for ticket operations manager in Madison, WI is $63,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $78,100.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are popular job titles related to Ticket Operations Manager jobs in Madison, WI? For Ticket Operations Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Madison, WI look for? The top searched job categories for Ticket Operations Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Ticket Operations Manager jobs? Cities near Madison, WI with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,950 per year, or $30.7 per hour.

Plumbing Operations Manager

Benjamin Franklin Plumbing of West Madison

Verona, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Plumbing Operations Manager
Benjamin Franklin Plumbing of West Madison | Verona, WI
Full-time |  base + performance bonus

WHY JOIN US
Benjamin Franklin Plumbing is a nationally recognized brand built on a simple promise: if we're late, you don't pay. We're a customer service company that happens to do plumbing, backed by the Punctual Plumber Promise, our Service & Repair Guarantee, a 20-year Whole House Re-Piping Guarantee, and an Equipment & Fixture Guarantee that stand behind every job we do.
Our West Madison location is brand new. That means no inherited systems to untangle, no legacy headaches, and a real opportunity for the right person to build how this shop runs from the ground up, working directly with ownership. If you're the kind of person who likes turning a messy day into a tight schedule, who gets satisfaction from a well-run operation instead of the credit for it, and who wants in on a growing business at the ground floor, we want to talk to you.
WHAT YOU'LL DO

- Own day-to-day operations: dispatch and scheduling, technician routing, and keeping the calendar full and efficient
- Manage the ServiceTitan platform for job tracking, invoicing, and reporting; keep data clean so revenue reporting is accurate and on time
- Oversee the inbound call center relationship and monitor call quality, booking rates, and response times
- Manage vendor and supplier relationships (parts, uniforms, fleet maintenance, office) and keep the shop stocked and the vans road-ready
- Track and report core KPIs: revenue, close rate, average ticket, technician utilization, and customer satisfaction/review performance
- Support recruiting, onboarding, and scheduling for field technicians alongside ownership
- Coordinate with our payroll/HR provider on scheduling, PTO tracking, and new-hire paperwork
- Field and resolve customer escalations, making sure every one of our written guarantees is honored
- Build and maintain SOPs for daily operations as the team grows
- Support expense coding and day-to-day financial tracking
- Help execute local marketing and community outreach initiatives alongside ownership
WHAT WE'RE LOOKING FOR

- 3-5+ years of operations or office/business management experience, ideally in home services, trades, or another dispatch-heavy field service business (HVAC, electrical, plumbing, pest control, etc.)
- Experience with a field service management or dispatch platform (ServiceTitan experience a strong plus)
- Strong organizational skills and the ability to juggle scheduling, vendors, people, and paperwork without dropping the ball
- Comfortable in a startup environment: willing to build processes rather than just follow them, and to wear multiple hats while the team is small
- Clear, professional communicator who can defuse an upset customer and keep a technician crew on track
- Valid driver's license with a clean driving record
- Must pass a background check and drug screening
- Bachelor's degree preferred but not required; relevant experience will be weighed equally
COMPENSATION AND BENEFITS

- Base salary: fair-market-pay per year, depending on experience
- Performance bonus tied to revenue and operational KPI targets
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and paid holidays
- Direct mentorship from ownership and a real path to grow with the company as we scale to a second territory and additional crews
READY TO HELP BUILD SOMETHING FROM DAY ONE?

Apply today: https://benjamin-franklin-plumbing-of-west-madison.careerplug.com/jobs
Benjamin Franklin Plumbing of West Madison is an equal opportunity employer.