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Ticket Office Manager Jobs (NOW HIRING)

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

Hilltop Ski Area

Ticket Office Supervisor

Anchorage, AK · On-site

$18 - $20/hr

Position Summary Manages ticket office and retail store engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate ...

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Ticket Office Manager information

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$25.5K

$51.5K

$77.5K

How much do ticket office manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for ticket office manager in the United States is $51,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Ticket Office Managers, and how can they be addressed?

Ticket Office Managers often face challenges such as managing high volumes of customer inquiries during peak event times, ensuring accuracy in ticket sales, and handling last-minute changes or technical issues. Effective communication, strong organizational skills, and familiarity with ticketing software are essential to address these challenges. Building a well-trained team and establishing clear protocols for problem-solving can also help maintain efficient operations and provide excellent customer service, even under pressure.

What does a Ticket Office Manager do?

A Ticket Office Manager oversees the daily operations of a ticketing office, often in venues such as theaters, sports arenas, museums, or transportation hubs. They are responsible for managing staff, handling customer inquiries, ensuring accurate ticket sales and distribution, and resolving any issues related to ticketing. Additionally, they may be involved in scheduling, reporting, balancing accounts, and implementing policies to improve customer service. Their role is vital to ensuring a smooth and efficient ticketing process for events or services.

What are the key skills and qualifications needed to thrive as a Ticket Office Manager, and why are they important?

To thrive as a Ticket Office Manager, you need strong organizational abilities, financial management skills, and experience in customer service, usually supported by a relevant degree or equivalent experience. Familiarity with ticketing software, point-of-sale systems, and reporting tools is typically required. Excellent communication, leadership, and problem-solving skills help you manage staff and handle high-pressure situations effectively. These skills are crucial to ensure smooth ticket operations, satisfied customers, and efficient revenue management in event or venue settings.
More about Ticket Office Manager jobs
What cities are hiring for Ticket Office Manager jobs? Cities with the most Ticket Office Manager job openings:
What are the most commonly searched types of Ticket Office jobs? The most popular types of Ticket Office jobs are:
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Ticket Office Manager jobs near you
Infographic showing various Ticket Office Manager job openings in the United States as of May 2026, with employment types broken down into 20% As Needed, 40% Full Time, 20% Part Time, and 20% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $51,476 per year, or $24.7 per hour.
Ticket Office Supervisor

Ticket Office Supervisor

Ruth Eckerd Hall

Clearwater, FL

Full-time

Posted 25 days ago

Job description

POSITION: Ticket Office Supervisor
STATUS: Full-Time/Non-Exempt
DEPARTMENT: Ticket Office
REPORTS TO: Ticket Services Manager
POSITION CONCEPT:
To serve the Mission, Vision, and Values of REH, Inc. by assisting the management team in the supervision of ticket office services and customer service representatives including, but not limited to processing of tickets, record maintenance, cash management, and problem resolution. Supervisors will be assigned to shifts at any of our venues, including Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound.
ESSENTIAL FUNCTIONS:
• Manage shift procedures including but not limited to: cash controls, reporting, mailing, ticket batching, information distribution and organization of department materials.
• Analyze and resolve customer inquiries and complaints within given authority, escalating to management for follow-up when appropriate.
• Assist in VIP Package and guest communications when needed.
• Complete opening and closing procedures when assigned.
• Provide settlement reports as required.
• Serve as ticketing services liaison to other departments when on duty, providing excellent service to internal customers.
• Ensure customer issues are appropriately documented in customer records.
• Ensure adherence to organizational policies and procedures, referring to management for review any probable policy issues.
• Ensure consistent practice of customer service principles through proper training and ongoing coaching of service reps.
• Implement incentive programs as defined or approved by senior staff.
• Ability to work flexible hours including evenings, nights and weekends
• Professionally represent Ruth Eckerd Hall at all times.
• Complete all other duties as assigned.
Education/ Experiences:
• High school diploma or equivalent required.
• Two years of college with concentration of business preferred.
• Two years working in a customer service or public contact role.
• Two years’ experience with computerized ticketing program required.
• Experience with Tessitura a plus.
• Previous supervisory experience preferred.
Demonstrated Skills or Knowledge:
• Ability to work effectively with patrons, staff, volunteers and event personnel.
• Excellent communication and customer service skills.
• Basic cash management skills.
• Ability to analyze and quickly resolve processing problems.
• Proficiency in Tessitura or ability to quickly learn ticketing software.
• Demonstrated proficiency using Word, Excel and Outlook strongly preferred.
• Ability to multi-task and to be successful in a high volume fast paced environment.
Physical Demands:
• Ability to lift and carry up to 25 lbs.
• Ability to work outdoors in various climates.
• Ability to sit at a computer for extended periods of time.
• Ability to stand at a Ticket Office window for extended periods of time.
• Ability to operate computer, calculator, and other basic office machines.
• Ability to use telephone.
• Ability to maintain good attendance is a condition of employment and a function of this position.
Other:
• Valid driver's license and safe driving record.
• Successful completion of a background check and drug screen.
Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.

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