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Ticket Office Manager Jobs (NOW HIRING)

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

Hilltop Ski Area

Ticket Office Supervisor

Anchorage, AK · On-site

$18 - $20/hr

Position Summary Manages ticket office and retail store engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate ...

San Jose Arena Management

$22.57/hr

  • Retirement

Ticket Office Manager POSTING DATED: June 2026 Pay Range: The pay range for this role is $22.57 per hour - (SEIU Local 1877- Salary Schedule) Position Overview Ticket Sellers are housed in our ...

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How much do ticket office manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for ticket office manager in the United States is $51,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What challenges do ticket office managers face, and how can they be addressed?

Ticket Office Managers often face challenges such as managing high volumes of customer inquiries during peak event times, ensuring accuracy in ticket sales, and handling last-minute changes or technical issues. Effective communication, strong organizational skills, and familiarity with ticketing software are essential to address these challenges. Building a well-trained team and establishing clear protocols for problem-solving can also help maintain efficient operations and provide excellent customer service, even under pressure.

What does a ticket office manager do?

A Ticket Office Manager oversees the daily operations of a ticketing office, often in venues such as theaters, sports arenas, museums, or transportation hubs. They are responsible for managing staff, handling customer inquiries, ensuring accurate ticket sales and distribution, and resolving any issues related to ticketing. Additionally, they may be involved in scheduling, reporting, balancing accounts, and implementing policies to improve customer service. Their role is vital to ensuring a smooth and efficient ticketing process for events or services.

What skills and qualifications are needed to be a ticket office manager?

To thrive as a Ticket Office Manager, you need strong organizational abilities, financial management skills, and experience in customer service, usually supported by a relevant degree or equivalent experience. Familiarity with ticketing software, point-of-sale systems, and reporting tools is typically required. Excellent communication, leadership, and problem-solving skills help you manage staff and handle high-pressure situations effectively. These skills are crucial to ensure smooth ticket operations, satisfied customers, and efficient revenue management in event or venue settings.
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Ticket Office Manager jobs near you
Infographic showing various Ticket Office Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,476 per year, or $24.7 per hour.

Title Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Oak View Group

Des Moines, IA

$55K - $60K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

23rd of 36 rated event venues

Job description

Assistant Ticket Office Manager | Full-Time | Iowa Events Center
Location US-IA-Des Moines
Job Post Information* : Posted Date 2 months ago(6/12/2026 12:17 PM)
Job ID 2026-32489
Category Box Office
Type Regular Full-Time
Location : Location US-IA-Des Moines
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 50309
Location : Address 730 Third Street
Job Post Information* : Post End Date 9/11/2026
Overview

We are looking for an Assitant Ticket Office Manager who will assist in the management and effective operation of the day-to-day Ticket Office functions, all event-related functions, and settlements. This position will be the primary ticketing contact for the tenant teams and state tournaments.

This role pays an annual salary of $55,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

Responsibilities
  • Builds and maintains events as assigned in Paciolan.
  • Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner.
  • Primary contact with the building's tenant teams.
  • Works with event promoters and building personnel to establish ticket pricing, scaling, and seating configuration.
  • Maintains knowledge of Paciolan, working with account representatives for updates and revisions to ticket operations.
  • Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
  • Extract, manipulate, and disseminate relevant ticketing data to assist promoters and staff in pricing, scaling, and financial decisions.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, and is able to work independently and handle most box office questions without assistance. 
  • Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
Qualifications
  • Bachelor's Degree preferred
  • Experience with ticketing software; Paciolan strongly preferred.
  • Experience hiring, training, scheduling, and supervising part-time staff
  • Experience providing customer service and resolving ticketing-related inquiries and issues
  • Excellent communication, problem-solving, and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including recordkeeping and reconciliation
  • Proven ability to balance multiple projects simultaneously while meeting tight deadlines
  • Ability to analyze data and figures
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to work extended hours, holidays, and weekends as needed
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