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Ticket Office Assistant Jobs (NOW HIRING)

University of Dayton

Arena Office Assistant

Dayton, OH

$16.25 - $21.50/hr

The Arena Office Assistant is a position that has the following functions ... Assisting the ticket office with basic ticket support (printing tickets, customer payments, mobile ...

University of Dayton

Arena Office Assistant

Dayton, OH · On-site

$16.25 - $21.50/hr

The Arena Office Assistant is a position that has the following functions ... Assisting the ticket office with basic ticket support (printing tickets, customer payments, mobile ...

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

While this department support role will have no direct supervisory experience, this role will directly assist all Ticket Office Supervisors by ensuring various ticket programs are successfully ...

AEG

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

While this department support role will have no direct supervisory experience, this role will directly assist all Ticket Office Supervisors by ensuring various ticket programs are successfully ...

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

While this department support role will have no direct supervisory experience, this role will directly assist all Ticket Office Supervisors by ensuring various ticket programs are successfully ...

Profile Mountain Holdings dba Conway Scenic Railroad

Be Seen First

Ticket Office Manager

Portland, ME · On-site

$20/hr

... -Assist the sales manager with greeting and helping the groups board the train. -Complete any other tasks assigned to you by your supervisor and be all around team player. Ticket Office Manager:

Profile Mountain Holdings dba Conway Scenic Railroad

Be Seen First

Ticket Office Manager

Rochester, NH · On-site

$20/hr

... -Assist the sales manager with greeting and helping the groups board the train. -Complete any other tasks assigned to you by your supervisor and be all around team player. Ticket Office Manager:

Brigham Young University

Ticket Office Clerk

Provo, UT · On-site

$14/hr

We take an active role in the University's Mission: "To assist individuals in their quest for ... Ticket Office Clerk This position supports ticket sales and customer service for a wide range of ...

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Ticket Office Assistant information

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How much do ticket office assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ticket office assistant in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Office Assistants, and how can they be managed effectively?

Ticket Office Assistants often encounter challenges such as handling high volumes of customer inquiries during peak times, managing last-minute ticket changes, and addressing customer concerns promptly. Staying organized, utilizing ticketing software efficiently, and maintaining clear communication with both customers and team members are key strategies for managing these challenges. Being adaptable and patient, especially during busy periods or when resolving issues, helps ensure a smooth ticketing experience for all parties involved.

What are the key skills and qualifications needed to thrive as a Ticket Office Assistant, and why are they important?

To thrive as a Ticket Office Assistant, you need strong customer service abilities, basic math skills, and familiarity with point-of-sale (POS) systems, often supported by a high school diploma or equivalent. Proficiency in ticketing software, cash handling, and sometimes knowledge of event scheduling systems is commonly required. Attention to detail, effective communication, and the ability to stay calm under pressure are valuable soft skills for this role. These skills ensure accurate transactions, positive customer experiences, and smooth ticketing operations during busy event periods.

What is the difference between Ticket Office Assistant vs Customer Service Representative?

AspectTicket Office AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic cash handling or ticketing system trainingHigh school diploma; customer service training often preferred
Work EnvironmentTicket booths, theaters, sports venues, transportation hubsCall centers, retail stores, service desks
Employer & Industry UsageEntertainment, transportation, sports industriesRetail, hospitality, telecommunications
Common Search & ComparisonTicket Office Assistant vs Customer Service Representative

The Ticket Office Assistant primarily works in entertainment or transportation venues, focusing on ticket sales and customer inquiries. In contrast, a Customer Service Representative works across various industries, providing general customer support. While both roles require strong communication skills and basic certifications, their work environments and specific duties differ significantly.

What are Ticket Office Assistants?

Ticket Office Assistants are professionals who work at venues such as theaters, sports arenas, or event centers to help customers purchase tickets, provide information about events, and resolve ticketing issues. Their duties often include handling cash or electronic payments, answering questions about seating and event schedules, and maintaining accurate records of ticket sales. They play a key role in ensuring a smooth and positive experience for event-goers by delivering friendly and efficient customer service.
What cities are hiring for Ticket Office Assistant jobs? Cities with the most Ticket Office Assistant job openings:
What are the most commonly searched types of Ticket Office jobs? The most popular types of Ticket Office jobs are:
What states have the most Ticket Office Assistant jobs? States with the most job openings for Ticket Office Assistant jobs include:
Ticket Office Assistant jobs near you
Infographic showing various Ticket Office Assistant job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $39,385 per year, or $18.9 per hour.
Ticket Office Assistant

Ticket Office Assistant

Villanova University

Villanova, PA • On-site

$11.25/hr

Full-time

Posted 7 days ago

Villanova University rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

263rd of 535 rated colleges and universities

Job description

Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number:
20255733V
Position Title:
Ticket Office Assistant
Posting Type
Student
Hours/week:
10
Eligibility:
Work study preferred but open to all students
Semester
2025-2026 Academic Year
Location
Detailed Work Schedule
Weeknight and weekend athletic events.
Number of positions:
12
Department:
728-Athl - Ticket Office
Contact Name:
Gina Palermo
Contact Phone/Extension:
Gina.Palermo@villanova.edu
Position Summary Information
Job Description Summary:
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.
  • Answer customer inquiries and process ticket sales via walk-up orders.
  • Responsible for daily reconciliation of ticket sales and payments.
  • Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
  • Perform other tasks as assigned by the Ticket Office staff.

Requirements:
  • Experience in an in-person customer service position.
  • Familiarity with MS Office applications (Word/Excel).
  • Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
  • Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
  • Must be able to multi-task and work in a fast-paced environment.
  • Must be able to work weeknights and weekends as needed for events, including working all home football games.
  • Must have reliable transportation to and from athletic events.

Additional Information:
Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women's and Men's Basketball, and Men's Lacrosse.
1-2 years customer service experience preferred.
Please attach a resume, cover letter and a copy of your VU Class Schedule.
Physical Demands Summary:
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements
Wage Rate:
$11.25
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled
Yes

What Villanova University employees say

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About Villanova University

Sourced by ZipRecruiter

Villanova University, located in Villanova, Pennsylvania, United States, operates within the higher education industry. Its establishment traces back to 1842 by the Augustinians, a Catholic religious order. The university offers a wide range of academic programs in various disciplines, including Liberal Arts and Sciences, Engineering, Nursing, Business, and Law, serving over 10,000 undergraduate, graduate, and law students. Guided by its Augustinian Catholic intellectual tradition, it is committed to community service, and it seeks to cultivate knowledgeable, thoughtful, and ethical leaders. The university’s mission is to empower students to ignite change, with a vision for a just and peaceful world.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Villanova, PA, US

Year founded

1842

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