ZipRecruiter

Log In

1

Ticket Office Assistant Jobs (NOW HIRING)

Bethel University

Ticket Office Assistant

Saint Paul, MN · On-site

$17 - $22.25/hr

In this role, you will process ticket orders for music and theater events both in-person and via phone. Perfect for students looking to gain hands-on customer service experience and refine their ...

Profile Mountain Holdings dba Conway Scenic Railroad

Be Seen First

Ticket Office Manager

Portland, ME · On-site

$20/hr

  • Medical

  • Dental

  • PTO

... -Assist the sales manager with greeting and helping the groups board the train. -Complete any other tasks assigned to you by your supervisor and be all around team player. Ticket Office Manager:

next page

Showing results 1-20

All JobsTicket Office JobsTicket Office Assistant Jobs

Ticket Office Assistant information

See salary details

$9

$18

$25

How much do ticket office assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticket office assistant in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket office assistants, and how can they be managed effectively?

Ticket Office Assistants often encounter challenges such as handling high volumes of customer inquiries during peak times, managing last-minute ticket changes, and addressing customer concerns promptly. Staying organized, utilizing ticketing software efficiently, and maintaining clear communication with both customers and team members are key strategies for managing these challenges. Being adaptable and patient, especially during busy periods or when resolving issues, helps ensure a smooth ticketing experience for all parties involved.

What are the key skills and qualifications needed to thrive as a ticket office assistant, and why are they important?

To thrive as a Ticket Office Assistant, you need strong customer service abilities, basic math skills, and familiarity with point-of-sale (POS) systems, often supported by a high school diploma or equivalent. Proficiency in ticketing software, cash handling, and sometimes knowledge of event scheduling systems is commonly required. Attention to detail, effective communication, and the ability to stay calm under pressure are valuable soft skills for this role. These skills ensure accurate transactions, positive customer experiences, and smooth ticketing operations during busy event periods.

What is the difference between Ticket Office Assistant vs Customer Service Representative?

AspectTicket Office AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic cash handling or ticketing system trainingHigh school diploma; customer service training often preferred
Work EnvironmentTicket booths, theaters, sports venues, transportation hubsCall centers, retail stores, service desks
Employer & Industry UsageEntertainment, transportation, sports industriesRetail, hospitality, telecommunications
Common Search & ComparisonTicket Office Assistant vs Customer Service Representative

The Ticket Office Assistant primarily works in entertainment or transportation venues, focusing on ticket sales and customer inquiries. In contrast, a Customer Service Representative works across various industries, providing general customer support. While both roles require strong communication skills and basic certifications, their work environments and specific duties differ significantly.

What is a ticket office assistant?

Ticket Office Assistants are professionals who work at venues such as theaters, sports arenas, or event centers to help customers purchase tickets, provide information about events, and resolve ticketing issues. Their duties often include handling cash or electronic payments, answering questions about seating and event schedules, and maintaining accurate records of ticket sales. They play a key role in ensuring a smooth and positive experience for event-goers by delivering friendly and efficient customer service.

What cities are hiring for Ticket Office Assistant jobs?

Cities with the most Ticket Office Assistant job openings:

What are the most commonly searched types of Ticket Office jobs?

The most popular types of Ticket Office jobs are:

What states have the most Ticket Office Assistant jobs?

States with the most job openings for Ticket Office Assistant jobs include:

Ticket Office Assistant jobs near you
Infographic showing various Ticket Office Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $39,385 per year, or $18.9 per hour.

Ticket Office Assistant

Villanova University

Villanova, PA • On-site

$11.25/hr

Full-time

Re-posted 14 days ago

Villanova University rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

312th of 618 rated colleges and universities

Job description

Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number:
20260319V
Position Title:
Ticket Office Assistant
Posting Type
Student
Hours/week:
10
Eligibility:
Work study preferred but open to all students
Semester
2026-2027 Academic Year
Location
Detailed Work Schedule
Weeknight and weekend athletic events.
Number of positions:
12
Department:
728-Athl - Ticket Office
Contact Name:
Eryn Schultz
Contact Phone/Extension:
eschul03@villanova.edu
Position Summary Information
Job Description Summary:
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.
  • Answer customer inquiries and process ticket sales via walk-up orders.
  • Responsible for daily reconciliation of ticket sales and payments.
  • Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
  • Perform other tasks as assigned by the Ticket Office staff.

Requirements:
  • Experience in an in-person customer service position.
  • Familiarity with MS Office applications (Word/Excel).
  • Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
  • Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
  • Must be able to multi-task and work in a fast-paced environment.
  • Must be able to work weeknights and weekends as needed for events, including working all home football games.
  • Must have reliable transportation to and from athletic events.

Additional Information:
Athletic ticketed sports throughout the 2026- 2027 seasons include: Football, Volleyball, Women's and Men's Basketball, and Men's and Women's Lacrosse.
1-2 years customer service experience preferred but not required.
Please attach a resume, cover letter and a copy of your VU Class Schedule.
Physical Demands Summary:
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements
Wage Rate:
$11.25
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled
Yes

What Villanova University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Villanova University logo

About Villanova University

Sourced by ZipRecruiter

Villanova University, located in Villanova, Pennsylvania, United States, operates within the higher education industry. Its establishment traces back to 1842 by the Augustinians, a Catholic religious order. The university offers a wide range of academic programs in various disciplines, including Liberal Arts and Sciences, Engineering, Nursing, Business, and Law, serving over 10,000 undergraduate, graduate, and law students. Guided by its Augustinian Catholic intellectual tradition, it is committed to community service, and it seeks to cultivate knowledgeable, thoughtful, and ethical leaders. The university’s mission is to empower students to ignite change, with a vision for a just and peaceful world.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Villanova, PA, US

Year founded

1842

Social media

FacebookTwitter

View All Villanova University Jobs

Apply