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Testing Center Supervisor information

What is the difference between Testing Center Supervisor vs Testing Coordinator?

AspectTesting Center SupervisorTesting Coordinator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in testing administrationSimilar credentials; often requires certification in testing procedures or related fields
Work EnvironmentOversees testing centers, manages staff, ensures testing security and complianceCoordinates testing schedules, communicates with test-takers, manages testing logistics
Employer & IndustryEducational institutions, certification agencies, testing companiesEducational institutions, testing organizations, corporate training providers

Both roles involve working within testing environments, with the Testing Center Supervisor focusing on management and security, while the Testing Coordinator handles scheduling and logistics. They often work together to ensure smooth testing operations.

What are some common challenges faced by a Testing Center Supervisor, and how can they be addressed?

Testing Center Supervisors often face challenges such as managing high volumes of test-takers during peak periods, maintaining strict test security protocols, and handling unexpected technical issues. To address these, supervisors can develop strong organizational systems for scheduling and crowd control, regularly train staff on security procedures, and establish clear troubleshooting steps in collaboration with IT teams. Proactive communication and flexibility are key to ensuring the smooth operation of the testing center and a positive experience for all candidates.

What are the key skills and qualifications needed to thrive as a Testing Center Supervisor, and why are they important?

To thrive as a Testing Center Supervisor, you need experience in test administration, staff supervision, and a background in education or a related field, often supported by a bachelor’s degree. Familiarity with scheduling software, test security systems, and standardized testing platforms like Pearson VUE or ETS is typically required. Strong organizational skills, attention to detail, and effective communication help manage staff, resolve issues, and ensure a smooth testing experience. These qualities are essential for maintaining test integrity, ensuring compliance with regulations, and providing a secure, fair environment for all test-takers.

What are Testing Center Supervisors?

Testing Center Supervisors are professionals responsible for overseeing the daily operations of testing centers where exams are administered. They ensure the integrity and security of the testing process, manage staff, resolve issues, and maintain compliance with testing protocols. Supervisors also handle scheduling, address candidate concerns, and report any incidents. Their role is vital in providing a fair and standardized environment for all test-takers.
More about Testing Center Supervisor jobs
What are the most commonly searched types of Testing Center Supervisor jobs? The most popular types of Testing Center Supervisor jobs are:
What job categories do people searching Testing Center Supervisor jobs look for? The top searched job categories for Testing Center Supervisor jobs are:
Testing Center Supervisor jobs near you
Infographic showing various Testing Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Testing Center Assistant

Testing Center Assistant

Waukesha County Technical College

Pewaukee, WI • On-site

$21 - $21.91/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Salary: $21.00 - $21.91 Hourly
Location : WCTC Pewaukee Campus, 800 Main Street, Pewaukee, WI 53072, WI
Job Type: Part Time (21-29 hours/week)
Job Number: 2026-07-16TW
Department: Testing Center
Opening Date: 07/16/2026
Closing Date: 8/7/2026 11:59 PM Central
Grade/Level: SA4
Description
Provide testing center services and support of departmental operations including computer-based and paper/pencil testing. Perform a variety of duties related to testing of students and the general public for multiple testing programs. Maintain a secure testing environment to ensure that candidates test in a controlled and comfortable environment.
Characteristic Duties and Responsibilities (include, but not limited to)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.
  • Administer exams using a variety of delivery systems; act as proctor for make-up and accommodated tests. Greet candidates, verify identification, provide instructions, seat candidates, start exam, monitor while testing, distribute results, and make appropriate referrals.
  • Prepare testing paperwork, supplies and computer stations for scheduled testing assessments. Paperwork includes rules agreements, sign in logs, testing materials and exhibits.
  • Review testing schedule and testing instructions in advance.
  • Compile and evaluate student information before testing to ensure need for testing. Prepare Test Center reports as required.
  • Upload and verify test scores. Troubleshoot basic testing software problems or delivery issues, notifying supervisor when major errors or incorrect data has been identified.
  • Contact and work with global help desk centers to resolve unusual or difficult software testing problems or delivery issues.
  • Maintain a working and updated knowledge of Test Center policies, practices, and procedures.
  • Periodically, travel to and from Waukesha County Jail to test for GED, register candidates for testing, and respond to questions from walk-in candidates. Review updates on policies and procedures for various exams with candidates. Prepare for and take certification exams to be eligible/qualified to proctor exams, resolve technical problems, respond to requests for information using reference materials.
  • Communicate the department's services to students, faculty, and community. Answer phones and serve students in-person, direct individuals to appropriate departments/areas.
  • Participate in and contribute to assignments and special projects of a similar nature and level.

Minimum Qualifications
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Flexible schedule and ability to work days, evenings and Saturdays.
  • Thorough knowledge of Business English grammar, spelling, punctuation, office practices, procedures, and equipment
  • Ability to type/keyboard at least 35 words per minute.
  • Familiarity with microcomputer operations including data entry, word processing and spreadsheet/database applications.
  • Ability to troubleshoot computer desktop problems such as rebooting system, installing and uninstalling software, setting up test workstations, checking printer problems, etc.
  • Aptitude for organization, detail, and accuracy; ability to exercise judgment and discretion.
  • Ability to compile, organize and maintain data, reports, and records.
  • Ability to work effectively with individuals of different cultures and backgrounds including employees, students, clients and the general public.
  • Ability to communicate effectively both orally and in writing.
  • Ability to meet testing credentials to administer and proctor tests as required and pass federal background check.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
  • High school diploma plus one year of additional coursework in computers or a related field.
  • One year of work experience in customer service or in an office environment.

Supplemental Information
Application Details:
All applicants (internal and external) must attach the following to the completed on-line application for consideration, applications that do not have the required attachments may not be considered:
- Cover Letter- Resume
Position Information:
This position is a Part-time position working up to 27/hours per week. This position is not eligible for benefits. Due to exam vendor requirements the Testing Center Assistant cannot be enrolled in an undergraduate degree program.
Hours:
Can range anytime between 7:30 am and 8:30 pm, and some possible Saturdays; depending on the needs of the department.
Interviews:
Selected candidates will be invited to participate in a preliminary zoom interview.
Final candidates will be selected for an onsite interview on Wednesday, August 19th.
Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.
Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment. Verification of employment eligibility will be required upon hire. WCTC does not provide employment-based visa sponsorship.
WCTC provides excellent benefits for our employees. Typical benefits for full-time employees (part-time employee benefits may be prorated) may include:
  • Medical/Dental Insurance
  • Term Life Insurance *
  • Disability Insurance *
  • 403(b) Tax Sheltered Annuity
  • Deferred Compensation
  • Vacation
  • Sick Leave
  • Personal Days
  • Holidays
  • Flexible Spending Accounts
  • Wisconsin Retirement System (if schedule to work at least 1,200 hours per year)
  • Tuition Reimbursement (full-time only)
  • Employee Assistance Program
  • Wellness Activities

* Not available to limited term employees.

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