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Testing Center Supervisor Jobs (NOW HIRING)

Wisconsin

Testing Center Coordinator

Platteville, WI

$40K/yr

Staff Supervision & Training The coordinator supervises Testing Center personnel and supports effective day-to-day operations through: * Recruiting, hiring, training, and scheduling Testing Center ...

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What are the key skills and qualifications needed to thrive as a Testing Center Supervisor, and why are they important?

To thrive as a Testing Center Supervisor, you need experience in test administration, staff supervision, and a background in education or a related field, often supported by a bachelor’s degree. Familiarity with scheduling software, test security systems, and standardized testing platforms like Pearson VUE or ETS is typically required. Strong organizational skills, attention to detail, and effective communication help manage staff, resolve issues, and ensure a smooth testing experience. These qualities are essential for maintaining test integrity, ensuring compliance with regulations, and providing a secure, fair environment for all test-takers.

What are some common challenges faced by a Testing Center Supervisor, and how can they be addressed?

Testing Center Supervisors often face challenges such as managing high volumes of test-takers during peak periods, maintaining strict test security protocols, and handling unexpected technical issues. To address these, supervisors can develop strong organizational systems for scheduling and crowd control, regularly train staff on security procedures, and establish clear troubleshooting steps in collaboration with IT teams. Proactive communication and flexibility are key to ensuring the smooth operation of the testing center and a positive experience for all candidates.

What are Testing Center Supervisors?

Testing Center Supervisors are professionals responsible for overseeing the daily operations of testing centers where exams are administered. They ensure the integrity and security of the testing process, manage staff, resolve issues, and maintain compliance with testing protocols. Supervisors also handle scheduling, address candidate concerns, and report any incidents. Their role is vital in providing a fair and standardized environment for all test-takers.

What is the difference between Testing Center Supervisor vs Testing Coordinator?

AspectTesting Center SupervisorTesting Coordinator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in testing administrationSimilar credentials; often requires certification in testing procedures or related fields
Work EnvironmentOversees testing centers, manages staff, ensures testing security and complianceCoordinates testing schedules, communicates with test-takers, manages testing logistics
Employer & IndustryEducational institutions, certification agencies, testing companiesEducational institutions, testing organizations, corporate training providers

Both roles involve working within testing environments, with the Testing Center Supervisor focusing on management and security, while the Testing Coordinator handles scheduling and logistics. They often work together to ensure smooth testing operations.

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What are the most commonly searched types of Testing Center Supervisor jobs? The most popular types of Testing Center Supervisor jobs are:
What job categories do people searching Testing Center Supervisor jobs look for? The top searched job categories for Testing Center Supervisor jobs are:
Testing Center Supervisor jobs near you
Part-Time Testing Center Supervisor

Part-Time Testing Center Supervisor

Washtenaw Community College

Ann Arbor, MI • On-site

$17.25 - $20.50/hr

Full-time

Posted 2 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603878
Position Title:
Part-Time Testing Center Supervisor
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Student and Academic Services
Position Description:
Position Summary:
The Part-Time Testing Center Supervisor is responsible for the supervision and operations of the Testing Center during evenings and weekends, including academic testing, entry assessment activities, GED administration, large scale class testing, supervision of staff and day to day functions. This position acts as an assistant reporting to the Manager of the Testing Center.
Supervisory Duties include:
  • Supervise evening and weekend Testing Center operations, including opening and closing procedures, managing student flow, and assisting with scheduling and payment verification for non-student clients.
  • Act as second in command to the Testing Center Manager; provide support as needed.
  • Supervise, train, schedule, and delegate work for full-time and part-time staff, and proctors.
  • Intervene and resolve customer complaints from students, faculty, and visitors to ensure a professional service environment; deescalate heightened emotions and move complaints to resolution and reporting.
  • Make independent decisions to resolve concerns of staff, faculty, and customers; report to Manager.
  • Address academic integrity concerns and guide staff through intervention, communication, and reporting.
  • Maintain a secure, professional, and supportive testing environment that promotes integrity and student success.
  • Recommend and assist with implementing improvements to Testing Center operations and procedures.
  • Develop and maintain technical manuals and procedural documentation for Testing Center staff and proctors.
  • Assist with developing informational materials and communications to inform students and faculty about assessment and testing services.
  • Complete special projects to support the Testing Center's accreditation, operations management, and goals.

Secondary Duties include:
  • Administer and proctor both computerized and paper-based examinations in accordance with instructor guidelines, Testing Center procedures, and external agency requirements.
  • Administer placement, make-up, online, group, and standardized tests including ACCUPLACER, ALEKS, CAMLA, GED, TEAS, and other secure or high-level tests.
  • Oversee entry assessment activities, including traditional and nontraditional assessments.
  • Ensure the secure receipt, delivery, storage, administration, return, and reporting of all exam materials and confidential testing information.
  • Maintain a secure, professional, helpful, and courteous testing environment; monitor testing rooms to prevent and detect cheating and misconduct.
  • Detect, document, investigate, and report testing irregularities and academic dishonesty; meet with instructors and academic administrators to resolve cases.
  • Develop and maintain databases, testing records, reports, and documentation; enter and retrieve information using the Testing Center's information system.
  • Provide guidance to test takers by explaining procedures, test results, and score reports.
  • Communicate effectively with students, faculty, staff, and outside testing agencies.
  • Obtain and maintain certifications from external testing agencies (e.g., Prometric, ETS, Pearson VUE) to administer secure, revenue-generating exams; complete annual recertification requirements.
  • Identify system errors, create support cases, and collaborate with technical support teams to troubleshoot and resolve application issues.
  • Handle and process confidential candidate information in accordance with security and privacy regulations.
  • Complete special projects to support the Testing Center's accreditation, operations management, and goals.
  • Gather and compile data and prepare semester and annual reports related to Testing Center operations
  • Other duties as assigned.

Work Environment:
  • Regular attendance on campus is required for this position. Remote work is not available for this position.
  • Must be available to work evenings and Saturdays

Minimum Qualifications:
Minimum Qualifications:
  • Associate degree required.
  • Equivalent of three (3) years of successful work experience in an educational or business setting.
  • Equivalent of two (2) years of supervisory experience.
  • Proficiency in Microsoft Office software; familiarity with learning new software.
  • Strong interpersonal and communication skills to deal effectively with students, faculty, and staff across all areas of the College.
  • Ability to work collaboratively and contribute to a team effort.
  • Must be able to stand for long periods of time.

Preferred Qualifications:
Posting Date:
05/27/2026
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$25.93
Salary Comments:

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