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Tesla Service Advisor Jobs (NOW HIRING)

AutoNation

... Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang ... Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time ...

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Tesla Service Advisor information

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How much do tesla service advisor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for tesla service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does a Tesla Service Advisor do?

A Tesla Service Advisor acts as the main point of contact between Tesla customers and the service center. They are responsible for understanding customer concerns, scheduling service appointments, explaining repair processes, and ensuring a smooth service experience. Service Advisors also keep customers updated on the status of their vehicles and help coordinate with technicians to resolve issues efficiently. Their role is essential for maintaining customer satisfaction and supporting Tesla’s commitment to high-quality service.

What is the difference between Tesla Service Advisor vs Tesla Service Technician?

AspectTesla Service AdvisorTesla Service Technician
CredentialsCustomer service experience, sometimes certifications in automotive or salesTechnical certifications, automotive or electrical training
Work EnvironmentCustomer-facing, showroom and service centerGarage, repair bays, technical workshop
Employer & Industry UsageUsed in Tesla service centers for customer interactionUsed in Tesla service centers for vehicle repairs and diagnostics

While both roles are essential in Tesla service centers, the Tesla Service Advisor primarily focuses on customer interactions, scheduling, and sales support, whereas the Tesla Service Technician handles vehicle repairs, diagnostics, and technical maintenance. Their skills and certifications differ, but both contribute to delivering quality service to Tesla customers.

How does a Tesla Service Advisor typically collaborate with technicians and other team members to ensure customer satisfaction?

As a Tesla Service Advisor, you work closely with technicians, parts specialists, and other service team members to provide a seamless customer experience. Your responsibilities include clearly communicating customer concerns to technicians, keeping customers informed about repair progress, and coordinating with logistics or parts departments to minimize wait times. Effective collaboration and proactive problem-solving are essential, as you often act as the link between customers and the service team to ensure issues are resolved efficiently and customers leave satisfied.

What are the key skills and qualifications needed to thrive as a Tesla Service Advisor, and why are they important?

To thrive as a Tesla Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, with technical training being advantageous. Familiarity with Tesla's proprietary diagnostic software, customer relationship management (CRM) systems, and scheduling platforms is important. Outstanding communication, problem-solving abilities, and a proactive attitude help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, high customer satisfaction, and support Tesla’s reputation for innovation and quality.
More about Tesla Service Advisor jobs
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What states have the most Tesla Service Advisor jobs? States with the most job openings for Tesla Service Advisor jobs include:
What job categories do people searching Tesla Service Advisor jobs look for? The top searched job categories for Tesla Service Advisor jobs are:
Tesla Service Advisor jobs near you
Autonomous Vehicle Technician with Mechanic Experience *To support our autonomous vehicle partner...

Autonomous Vehicle Technician with Mechanic Experience *To support our autonomous vehicle partner...

AutoNation

Mesa, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

AutoNation rating

6.0

Company rating: 6.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

368th of 713 rated retailers

Job description

The Advanced Autonomous Vehicle (AV) Technician is responsible for performing complex diagnostics, repairs, calibrations, and system integrations on autonomous vehicles. This role requires advanced troubleshooting of sensors, compute systems, networks, and mechanical/electrical components to ensure safe and reliable fleet operation. The technician collaborates closely with engineering, operations, and field safety teams to resolve escalated issues, execute technical projects, and provide subject-matter expertise on AV platforms.
We want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as:
-Higher income potential
-Full benefits package including Paid Time Off & 401K w/ Company match
-Longevity bonuses
-Generous employee referral bonus program for Technicians (employees can earn up to $3,000 per Tech referral!)
-Employee discount on vehicle purchases, parts, & service
-Advancement opportunities
-And so much more!
Key Responsibilities
Advanced Diagnostics & Repair
  • Perform complex mechanical and electrical troubleshooting on AV powertrain, braking, suspension, and high-voltage systems.
  • Diagnose, repair, and validate faults involving CAN networks, LIN bus, power distribution, and AV compute hardware.
  • Utilize advanced diagnostic tools to perform root-cause analysis and resolve recurring system issues.

Sensor & System Calibration
  • Conduct precise calibrations of LiDAR, radar, camera arrays, GPS units, IMUs, and perception systems.
  • Validate sensor alignment, accuracy, and performance to meet AV operational standards.
  • Support testing and verification of updated sensor platforms or new hardware integrations.

AV Hardware & Software Support
  • Install, configure, and replace complex AV components, including compute modules, communication units, wiring harnesses, and networking equipment.
  • Support engineering teams with software deployments, data extraction, log reviews, and local debugging.
  • Execute test plans, collect vehicle data, and provide technical feedback on firmware and hardware performance.

Field Operations & Testing
  • Support on-road and closed-course AV testing, including real-time troubleshooting during missions.
  • Respond to escalated field issues, vehicle recoveries, and operational incidents.
  • Coordinate with remote monitoring teams to address live AV technical needs.

Documentation & Continuous Improvement
  • Maintain detailed documentation of repairs, calibrations, and diagnostics in fleet management systems.
  • Identify system trends, propose solutions, and contribute to continuous improvement initiatives.
  • Provide technical guidance, mentorship, and training to AV technicians and cross-functional team members.

Required Qualifications
  • 3-5+ years of experience as an automotive, EV, robotics, or AV technician.
  • Strong diagnostic experience with mechanical and electrical vehicle systems.
  • Hands-on experience with sensor systems (LiDAR, radar, cameras) and computer hardware.
  • Proficiency with diagnostic software, scan tools, and electrical testing equipment.
  • Ability to interpret wiring diagrams, schematics, and engineering documentation.
  • Experience with CAN/LIN tools (e.g., CANalyzer, SavvyCAN, Vehicle Spy) preferred.
  • Ability to lift 50 lbs, work under vehicles, and operate in field environments.
  • Valid driver's license and clean driving record.

Preferred Qualifications
  • ASE Technician certifications, EV/Hybrid certification, or OEM factory training.
  • Experience with high-voltage systems (HV safety certification a plus).
  • Knowledge of Linux command line and basic scripting for diagnostics.
  • Prior experience in autonomous vehicles, robotics, advanced ADAS, or mobility tech.
  • Experience supporting fleet operations or fast-paced technical environments.

Working Conditions
  • On-site role; may require evening, weekend, day shift, Night shift or Moonlight shift
  • Work performed in shop, lab, and outdoor operational settings.
  • Occasional travel to remote testing or operational sites.

KEYWORDS: Jaguar, Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Drive, Service Lane, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, DealerSocket, Dealership, CRM, Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer, factory trainer, vehicle repair, car sales, automotive sales, ASM, Automotive technician, auto tech, Service Technician, Service Tech, Mechanic, Line Technician, Master Technician, A Tech, B Tech, C Tech, A-Tech, B-Tech, C-Tech, GST, General Service Tech, Maintenance Technician, Lube Tech, Oil Change, Alignment Technician, Suspension Technician, Tire Tech, EV, EV Tech, 91B, mobile mechanic, electric vehicle, transmission technician, deisel, diesel, hybrid
Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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About AutoNation

Sourced by ZipRecruiter

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1996

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