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Tesla Service Advisor Jobs in Silver Spring, MD (NOW HIRING)

Kenwood Autobody

Collision Service Advisor

Rockville, MD · On-site

$60K - $90K/yr

The Collision Service Advisor serves as the primary point of contact for customers throughout the ... Experience with writing Tesla repair estimates. * Combination of education, training, and relevant ...

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others ... Act as a backup for the 3rd/4th Level Support within Customer Service * Responsible for ...

Ametek

Field Application Engineer

Germantown, MD · On-site

$90K - $120K/yr

In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others ... Act as a backup for the 3rd/4th Level Support within Customer Service * Responsible for ...

All JobsTesla Service Advisor JobsTesla Service Advisor Jobs in Silver Spring, MD

Tesla Service Advisor information

See Silver Spring, MD salary details

$12

$26

$46

How much do tesla service advisor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for tesla service advisor in Silver Spring, MD is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $30.82 per hour, depending on experience, location, and employer.

What does a Tesla Service Advisor do?

A Tesla Service Advisor acts as the main point of contact between Tesla customers and the service center. They are responsible for understanding customer concerns, scheduling service appointments, explaining repair processes, and ensuring a smooth service experience. Service Advisors also keep customers updated on the status of their vehicles and help coordinate with technicians to resolve issues efficiently. Their role is essential for maintaining customer satisfaction and supporting Tesla’s commitment to high-quality service.

What is the difference between Tesla Service Advisor vs Tesla Service Technician?

AspectTesla Service AdvisorTesla Service Technician
CredentialsCustomer service experience, sometimes certifications in automotive or salesTechnical certifications, automotive or electrical training
Work EnvironmentCustomer-facing, showroom and service centerGarage, repair bays, technical workshop
Employer & Industry UsageUsed in Tesla service centers for customer interactionUsed in Tesla service centers for vehicle repairs and diagnostics

While both roles are essential in Tesla service centers, the Tesla Service Advisor primarily focuses on customer interactions, scheduling, and sales support, whereas the Tesla Service Technician handles vehicle repairs, diagnostics, and technical maintenance. Their skills and certifications differ, but both contribute to delivering quality service to Tesla customers.

How does a Tesla Service Advisor typically collaborate with technicians and other team members to ensure customer satisfaction?

As a Tesla Service Advisor, you work closely with technicians, parts specialists, and other service team members to provide a seamless customer experience. Your responsibilities include clearly communicating customer concerns to technicians, keeping customers informed about repair progress, and coordinating with logistics or parts departments to minimize wait times. Effective collaboration and proactive problem-solving are essential, as you often act as the link between customers and the service team to ensure issues are resolved efficiently and customers leave satisfied.

What are the key skills and qualifications needed to thrive as a Tesla Service Advisor, and why are they important?

To thrive as a Tesla Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, with technical training being advantageous. Familiarity with Tesla's proprietary diagnostic software, customer relationship management (CRM) systems, and scheduling platforms is important. Outstanding communication, problem-solving abilities, and a proactive attitude help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, high customer satisfaction, and support Tesla’s reputation for innovation and quality.
What job categories do people searching Tesla Service Advisor jobs in Silver Spring, MD look for? The top searched job categories for Tesla Service Advisor jobs in Silver Spring, MD are:
Tesla Service Advisor jobs near you
Infographic showing various Tesla Service Advisor job openings in Silver Spring, MD as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $55,763 per year, or $26.8 per hour.

Collision Service Advisor

Kenwood Autobody

Rockville, MD • On-site

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

ESSENTIAL DUTIES

  • Greet customers promptly in a friendly, professional manner and collect necessary vehicle and customer information.
  • Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders.
  • Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins.
  • Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions.
  • Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met.
  • Provide updates on repair status and handle customer questions or complaints with professionalism and urgency.
  • Review completed repair orders for accuracy, and ensure all work is properly documented and authorized.
  • Support quality control processes by verifying repairs meet company and industry standards before delivery.
  • Assist with scheduling estimate/repair appointments and managing telephone inquiries.
  • Ensure vehicles are parked, secured, and keys properly stored throughout the repair process.
  • Maintain a clean, organized work area and present a professional appearance at all times.
  • Perform additional duties as assigned.

Benefits

  • 401(k)
  • Medical, Dental, Vision insurance
  • Paid Time Off and company-paid holidays

Education and/or Experience

  • 3+ years of experience in auto body estimating, collision repair, or a related automotive service role.
  • Knowledge of and experience with insurance procedures, requirements and Direct Repair Programs (DRP) required.
  • Proficiency with computers, as well as estimating software (CCC ONE) required.
  • Experience with writing Tesla repair estimates.
  • Combination of education, training, and relevant experience will be considered.

Language Skills

  • Ability to read, analyze, and interpret safety guidelines, repair instructions, and technical documentation.
  • Strong written communication skills for preparing professional correspondence.
  • Effective verbal communication and presentation skills for engaging with employees, leadership, insurance companies and customers.
  • Ability to communicate effectively in Spanish is a plus.

Certificates, Licenses, Registrations

  • I-CAR and/or Automotive Service Excellence (ASE) Certification preferred but not required.
  • Valid driver’s license and clean driving record required.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to do consistent physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and the ability to lift over 50 lbs.
  • Work involves exposure to typical shop environments including noise, dust, and vehicle fumes.
  • Must be able to safely move between office and shop areas as needed.

WORK ENVIRONMENT

This role operates in a fast-paced, team-oriented collision center that emphasizes quality, safety, and customer satisfaction. The office and shop environment are dynamic and collaborative, encouraging innovation, accountability, and continuous improvement. Team members work within a professional atmosphere where high standards of workmanship are both expected and supported, and they benefit from a positive culture built on open communication, mutual respect, and shared success.