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Audi Service Advisor Jobs in Silver Spring, MD (NOW HIRING)

Penske Automotive Group

Service Advisor

Chantilly, VA · On-site

Audi Chantilly, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive ...

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All JobsAudi Service Advisor JobsAudi Service Advisor Jobs in Silver Spring, MD

Audi Service Advisor information

See Silver Spring, MD salary details

$12

$26

$46

How much do audi service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for audi service advisor in Silver Spring, MD is $26.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $30.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Audi Service Advisor?

To thrive as an Audi Service Advisor, you need a solid understanding of automotive systems, strong customer service skills, and typically a high school diploma or equivalent, with some employers preferring automotive certifications. Familiarity with dealership management systems (DMS), service scheduling software, and Audi-specific diagnostic tools is often required. Exceptional communication, active listening, and problem-solving abilities help build trust with customers and ensure smooth service operations. These skills and qualities are vital for delivering a premium customer experience, ensuring efficient workflow, and maintaining customer loyalty in a competitive automotive market.

What are some common challenges faced by an Audi Service Advisor and how can they be effectively managed?

Audi Service Advisors often encounter challenges such as balancing multiple customer requests, communicating complex technical information, and managing expectations regarding repair timelines and costs. Success in this role requires strong organizational skills, clear communication, and a customer-centric approach. Advisors can address these challenges by staying proactive with updates, collaborating closely with technicians, and leveraging dealership systems to streamline workflow. Continuous training on Audi products and dealership processes also helps ensure high-quality service and customer satisfaction.

What is the difference between Audi Service Advisor vs Automotive Service Advisor?

AspectAudi Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma; dealership-specific training; knowledge of Audi modelsHigh school diploma; general automotive training; certifications like ASE helpful
Work EnvironmentLuxury dealership; specialized in Audi vehiclesVarious automotive service centers; general industry environment
Industry UsagePrimarily in luxury brand dealershipsAcross independent shops and dealerships
Job FocusCustomer service, vehicle repair scheduling, product knowledgeCustomer communication, repair order management, sales

Both roles involve customer interaction and vehicle service coordination, but Audi Service Advisors focus on luxury Audi vehicles within dealership settings, requiring specialized knowledge. Automotive Service Advisors work across various brands and environments, with broader automotive knowledge. The choice depends on the work environment and brand specialization.

Do Audi Service Advisors get paid more than mechanics?

Audi Service Advisors typically earn higher base salaries and commissions compared to mechanics, as their role involves customer service, sales, and administrative tasks. Mechanics usually receive hourly wages or flat rates for repairs, while Service Advisors' compensation often includes performance-based incentives. Compensation can vary based on experience, location, and dealership policies.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts they generate. Their compensation often depends on the dealership or shop, and they may also receive benefits such as health insurance and paid time off. Strong communication skills and product knowledge can help increase their earning potential.

How hard is it to be an Audi Service Advisor at a dealership?

Becoming an Audi Service Advisor involves strong communication skills, technical knowledge of vehicles, and customer service experience. The role can be demanding due to managing multiple customer needs, coordinating repairs, and meeting sales goals, often requiring certification and familiarity with dealership management systems.

What job categories do people searching Audi Service Advisor jobs in Silver Spring, MD look for?

The top searched job categories for Audi Service Advisor jobs in Silver Spring, MD are:

Audi Service Advisor jobs near you
Infographic showing various Audi Service Advisor job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,763 per year, or $26.8 per hour.

Auto Dealer Luxury Service Advisor/ Lincoln Service Advisor

Ted Britt Auto Group

Chantilly, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Description: Ted Britt Lincoln – Chantilly, VA



Join one of the top-performing Lincoln service departments in the region.

Ted Britt Lincoln is looking for an experienced Highline/Luxury Automotive Service Advisor who is passionate about delivering an exceptional ownership experience while maximizing sales opportunities. If you have a proven track record in luxury automotive service and are looking for a dealership where your hard work is rewarded, we want to hear from you.

What We Offer
  • Exceptional earning potential with one of the strongest pay plans in the area.
  • High customer traffic and a loyal Lincoln client base.
  • Supportive leadership focused on your success.
  • State-of-the-art facility with a dedicated Lincoln Service Center.
  • Professional team environment with strong technician retention.
  • Ongoing training and opportunities for career advancement.
  • Medical, dental, vision, 401(k), paid vacation, and employee discounts.
What You'll Do
  • Deliver a premium ownership experience for every Lincoln client.
  • Build lasting relationships through trust, communication, and professionalism.
  • Recommend maintenance and repairs based on customer needs and manufacturer guidelines.
  • Coordinate repairs efficiently with technicians and management.
  • Keep customers informed throughout the repair process.
  • Consistently meet and exceed sales, CSI, and performance goals.
Qualifications
  • Previous experience as a Service Advisor required.
  • Luxury/Highline dealership experience preferred (Lincoln, Mercedes-Benz, BMW, Lexus, Audi, Cadillac, Acura, Infiniti, Volvo, etc.).
  • Strong communication and relationship-building skills.
  • Ability to multitask in a fast-paced environment.
  • Professional appearance and demeanor.
  • Valid driver's license with a clean driving record.
Requirements: