$106K - $150K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$106K - $150K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Senior Product Lead
Boston, MA · On-site
$100K - $128K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
Senior Product Lead
Boston, MA · On-site
$100K - $128K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
Client Service Manager
Hartford, CT · On-site
$71K - $80K/yr
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
Client Service Manager
Hartford, CT · On-site
$71K - $80K/yr
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
Disability Assistant
Detroit, MI · On-site
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Detroit, MI · On-site
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Retirement Calculation Verification Specialist (100% remote)
$17.50 - $21.50/hr
Join TELUS Health as a Retirement Calculation Verification Specialist. In this role, you will be ... We're a people-focused, customer-first, purpose-driven team who works together every day to ...
Retirement Calculation Verification Specialist (100% remote)
$17.50 - $21.50/hr
Join TELUS Health as a Retirement Calculation Verification Specialist. In this role, you will be ... We're a people-focused, customer-first, purpose-driven team who works together every day to ...
Roboticist, Client Consulting & Solutions
$128K - $160K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Roboticist, Client Consulting & Solutions
$128K - $160K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
TELUS Digital AI Community Our global AI Community is a vibrant network of more than one million ... Service Rates Compensation is based on tasks completed and project availability. Estimated earnings ...
New
TELUS Digital AI Community Our global AI Community is a vibrant network of more than one million ... Service Rates Compensation is based on tasks completed and project availability. Estimated earnings ...
New
Principal Consultant - Agentforce Voice / Service Cloud Voice / Amazon Connect Architect
$70.75 - $87.50/hr
Character and Service - Demonstrates integrity, empathy, resilience, and a commitment to helping customers and colleagues succeed. At TELUS Digital, we are proud to be an equal opportunity employer ...
Principal Consultant - Agentforce Voice / Service Cloud Voice / Amazon Connect Architect
$70.75 - $87.50/hr
Character and Service - Demonstrates integrity, empathy, resilience, and a commitment to helping customers and colleagues succeed. At TELUS Digital, we are proud to be an equal opportunity employer ...
... of TELUS, focused on designing transformative customer experiences through innovative technology ... APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL ...
... of TELUS, focused on designing transformative customer experiences through innovative technology ... APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL ...
WFM Real Time Analyst
Las Vegas, NV · On-site
You verify attendance and produce intraday reporting to ensure service level agreements are met ... TELUS Digital is the customer experience transformation partner to the world's most admired brands.
WFM Real Time Analyst
Las Vegas, NV · On-site
You verify attendance and produce intraday reporting to ensure service level agreements are met ... TELUS Digital is the customer experience transformation partner to the world's most admired brands.
TELUS Digital AI Community Our global AI Community is a vibrant network of more than one million ... Service Rates Compensation is based on tasks completed and project availability. Estimated earnings ...
TELUS Digital AI Community Our global AI Community is a vibrant network of more than one million ... Service Rates Compensation is based on tasks completed and project availability. Estimated earnings ...
Office Manager - Operations & Fulfillment (On-Site)
Boston, MA · On-site
$57K - $90K/yr
Office Manager TELUS Health is empowering every person to live their healthiest life. Guided by our ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
Office Manager - Operations & Fulfillment (On-Site)
Boston, MA · On-site
$57K - $90K/yr
Office Manager TELUS Health is empowering every person to live their healthiest life. Guided by our ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
Care Services Customer Partner
Birmingham, AL · On-site
$15 - $20.50/hr
... service to care services users. You will work onsite and report to the store manager. Your ... Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance ...
Care Services Customer Partner
Birmingham, AL · On-site
$15 - $20.50/hr
... service to care services users. You will work onsite and report to the store manager. Your ... Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance ...
Care Services Customer Partner
Birmingham, AL · On-site
$15 - $20.50/hr
... service to care services users. You will work onsite and report to the store manager. Your ... Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance ...
Care Services Customer Partner
Birmingham, AL · On-site
$15 - $20.50/hr
... service to care services users. You will work onsite and report to the store manager. Your ... Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance ...
... Service, Marketing Automation, Data, AI), and best practices. * Engage in training and ... Customer-first attitude with a passion for solving problems and delivering value. At TELUS Digital ...
... Service, Marketing Automation, Data, AI), and best practices. * Engage in training and ... Customer-first attitude with a passion for solving problems and delivering value. At TELUS Digital ...
Disability Assistant
Minneapolis, MN · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Minneapolis, MN · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Houston, TX · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Houston, TX · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Phoenix, AZ · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Phoenix, AZ · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Chicago, IL · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Chicago, IL · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Huntsville, AL · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Disability Assistant
Huntsville, AL · Remote
The ideal candidate has 2 years of call center customer service experience * High School Diploma ... TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that ...
Telus Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do telus customer service jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed for Telus Customer Service?
To thrive as a Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer literacy is typically required. Empathy, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential for delivering excellent customer experiences and efficiently resolving customer inquiries in a fast-paced environment.
What does a Telus Customer Service representative do?
A typical day as a Telus Customer Service representative involves answering customer inquiries via phone, email, or chat, resolving billing or technical issues, and documenting interactions in the system. You will work with a collaborative team environment where ongoing coaching and feedback are common to help you improve your skills. Representatives may also be required to identify opportunities for service upgrades or cross-selling when appropriate. The role is dynamic and requires flexibility to handle a range of customer concerns quickly and professionally, making every day different and engaging.
What is a Telus Customer Service?
A Telus Customer Service job involves assisting customers with their inquiries, resolving issues, and providing support for Telus products and services. Representatives communicate via phone, chat, or email to ensure customer satisfaction. The role requires strong problem-solving skills, patience, and effective communication. Employees may also handle billing inquiries, technical support, and service upgrades. Training is provided to help agents deliver high-quality customer support.
More about Telus Customer Service jobs
What are the most commonly searched types of Telus Customer Service jobs? The most popular types of Telus Customer Service jobs are:
What states have the most Telus Customer Service jobs? States with the most job openings for Telus Customer Service jobs include:
What job categories do people searching Telus Customer Service jobs look for? The top searched job categories for Telus Customer Service jobs are:
TELUS Digital rating
7.6
Based on 20 frontline employees who took The Breakroom Quiz
104th of 223 rated it services
Job description
Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Product - CCaaS, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As a Manager, Product - CCaaS, you'll form close relationships with client stakeholders to understand their goals and vision, and lead multidisciplinary teams to iteratively bring that vision to life within the contact center technology space. You'll partner with engineering, delivery, product, and business leaders to shape contact center solutions that create measurable business value. This role combines deep product ownership with executive-level client engagement, requiring confidence in translating CCaaS capabilities and business requirements into clear product roadmaps and outcomes.
Responsibilities
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Product - CCaaS, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As a Manager, Product - CCaaS, you'll form close relationships with client stakeholders to understand their goals and vision, and lead multidisciplinary teams to iteratively bring that vision to life within the contact center technology space. You'll partner with engineering, delivery, product, and business leaders to shape contact center solutions that create measurable business value. This role combines deep product ownership with executive-level client engagement, requiring confidence in translating CCaaS capabilities and business requirements into clear product roadmaps and outcomes.
Responsibilities
- Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes
- Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints
- Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES)
- Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations
- Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development
- Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders
- Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
- Coach internal and external teams on improved CCaaS product processes and practices
- Manage and mentor other product team members to support their career growth and contribute toward a psychologically safe environment
- Help drive improvement and development of the Product discipline within the CCaaS organization
- Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams
- 7+ years of experience in the software development industry in a role such as Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
- 2+ years of leadership experience, including leading teams and developing individuals in their careers
- Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and comfort communicating the business case for change decisions and long-term value for investment
- Demonstrated experience managing software projects with complex scope across multiple stakeholders, vendors, and platforms
- Strong financial acumen with experience in sizing solutions and managing scope within project constraints (time, scope, and budget)
- An expert communicator who can run workshops and structured meetings to align internal and client stakeholders on enterprise business goals
- Strong documentation and technical writing skills, with proficiency in user stories, acceptance criteria, requirements documentation, flow diagrams, and API documentation
- Experience conducting 1:1s and coaching colleagues and teams on their craft while contributing toward a psychologically safe environment
- Working knowledge of frontend and backend technologies (e.g., web/native apps, APIs, databases) and ability to quickly ramp up on new platforms
- An understanding of and deep appreciation for customer experience (CX) and a drive to stay current with the continually evolving landscape
- Agency and/or consulting experience with a variety of clients and industries
- Certified Scrum Product Owner
- Experience with product research and strategy
- Knowledge of AI applications in contact center contexts
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
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About TELUS Digital
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